• Manage billing, recurring subscriptions, and account updates, including new installs, upgrades, and changes in Salesforce and NetSuite. • Support enterprise collections, including follow-up on outstanding invoices for enterprise customers. • Process payments (check, ACH, wire, credit card) and maintain accurate financial records. • Handle customer inquiries and escalations, providing resolution or routing to the appropriate team. • Produce monthly statements, credit memos, journal entries, and special reports for internal and external stakeholders. • Support special projects and process improvements, including data cleanup, policy updates, and internal reporting. • Maintain accurate documentation of processes and procedures to support operational efficiency. • Assist with minor administrative or reception tasks as needed, such as directing calls or handling mail. • Proficiently use Microsoft Excel, Word, Outlook, and other standard office software to manage reporting, data entry, and communication tasks.

Role Description - Serve as the main point of contact via telephone, ensuring efficient call handling and clear, professional communication. - Research and identify effective solutions to resolve customer issues or concerns. - Serve as the first point of contact for business partners or clients, assisting with queries related to products, services, or account management. - Provide accurate and complete information using appropriate tools, systems, and procedures. - Maintain a high standard of customer service and contribute to a positive customer or partner experience. - Collaborate with internal teams to ensure seamless communication and issue resolution. Qualifications - Fluent/native in Romanian with strong proficiency in both written and spoken communication. - Good proficiency in English. - High school diploma or equivalent qualification. - Minimum of 6 months experience in customer service, hospitality, retail, or a related field. - Strong communication and problem-solving skills with the ability to apply product or service knowledge effectively. - Proficiency with computers and customer service tools. - Reliable high-speed internet connection and a quiet workspace (for remote work). - Eligibility to work in Greece. Benefits - Competitive compensation package, including a base salary. - Comprehensive benefits package based on role. - Supportive and accessible leadership committed to employee development. - Inclusive and community-focused work environment that values giving back. - Opportunities for career advancement and continuous learning. - And many others!

• Handle customer inquiries via phone, email, and chat, providing timely and accurate information. • Assist customers with product-related questions, technical support, and issue resolution. • Process orders, returns, and complaints while maintaining a high level of customer satisfaction. • Collaborate with internal teams to address customer concerns and escalate issues as needed. • Maintain up-to-date knowledge of products, services, and industry trends. • Accurately document interactions and maintain customer records in the CRM system. • Strive to exceed customer expectations and deliver a superior service experience.

• Handle customer inquiries via phone, email, and chat, providing timely and accurate information. • Assist customers with product-related questions, technical support, and issue resolution. • Process orders, returns, and complaints while maintaining a high level of customer satisfaction. • Collaborate with internal teams to address customer concerns and escalate issues as needed. • Maintain up-to-date knowledge of products, services, and industry trends. • Accurately document interactions and maintain customer records in the CRM system. • Strive to exceed customer expectations and deliver a superior service experience.