• Assess user needs to resolve questions and issues in partnership with the technology team • Direct communication with candidates to provide a more humanized service • Create, consolidate and manage KPIs for service efficiency and quality

• Take ownership of web development direction within the project • Design and implement backend (Django) and frontend (React) solutions • Translate business requirements into scalable and maintainable systems • Support and guide the team in web-related decisions and implementation • Ensure code quality, architecture, and best practices

• Work with the team during development sprints to specify test scenarios and execute manual tests on applications (web/desktop/mobile apps); • Collaborate with the team to meet prerequisites for test execution; • Assist in training other team members on the processes and technologies used; • Propose process improvements to the team that enhance delivery outcomes; • Introduce tools, processes, and methodologies that improve efficiency; • Develop, maintain, and evolve applications/frameworks for test automation; • Develop and support applications for integrating automation frameworks with project and test management systems; • Actively participate in the management and construction of Quality Gates and automated test frameworks in CI pipelines.

Senior Software Engineer - Frontend Reports to: Engineering Manager Location: Austin, TX (Hybrid: Monday, Wednesday, Friday in-office). Job Description: About CharterUP. CharterUP is transforming the $450+ billion group transportation and mobility market with an AI native platform that powers modern charter, shuttle, and emerging autonomous vehicle operations. Trusted by many Fortune 500 companies, CharterUP connects enterprises, institutions, and event organizers to thousands of bus operators nationwide, while increasingly serving as the operating system for large scale shuttle and transit programs across airports, campuses, industrial sites, and major events. Through real time availability, transparent pricing, intelligent routing, and AI driven dispatch and optimization, CharterUP replaces a fragmented and opaque industry with automation, accountability, and scale. Why Join Us - Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change. - Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization. - Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX. - Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability. About CharterUP CharterUP is transforming the $450+ billion group transportation and mobility market with an AI native platform that powers modern charter, shuttle, and emerging autonomous vehicle operations. Trusted by many Fortune 500 companies, CharterUP connects enterprises, institutions, and event organizers to thousands of bus operators nationwide, while increasingly serving as the operating system for large scale shuttle and transit programs across airports, campuses, industrial sites, and major events. Through real time availability, transparent pricing, intelligent routing, and AI driven dispatch and optimization, CharterUP replaces a fragmented and opaque industry with automation, accountability, and scale. Why Join Us - Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change. - Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization. - Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX. - Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability. About the Role CharterUP is seeking a Senior Software Engineer – Frontend to design, build, and own high-quality user experiences across our two-sided marketplace. You’ll work closely with engineering leadership, product managers, and designers to deliver responsive, performant, and scalable web applications that support our rapidly growing business. In this role, you’ll lead frontend-focused initiatives while collaborating closely with backend and platform teams to ensure seamless, reliable user experiences. Title: Senior Software Engineer - Frontend Reports to: Engineering Manager Location: Austin, TX (Hybrid: Monday, Wednesday, Friday in-office). What You’ll Do - Design and build scalable, high-performance frontend applications using modern frameworks (e.g., Vue) - Partner with UX/UI designers to deliver intuitive, accessible, and responsive user experiences - Collaborate with backend engineers to define and integrate APIs, ensuring smooth end-to-end functionality - Drive frontend best practices across code quality, testing, performance, and maintainability - Mentor engineers and contribute to a culture of continuous improvement, incorporating modern and AI-assisted development workflows where appropriate What You’ll Bring - 4+ years of experience as a frontend or full-stack software engineer with strong frontend focus - Proficiency in HTML, CSS, JavaScript (ES6+), and TypeScript, with experience in modern frameworks (React, Vue, or Angular) - Strong understanding of web performance, accessibility, and responsive design principles - Experience leading projects or major features from concept to production in fast-paced environments - Hands-on, ownership-driven mindset with interest in leveraging modern tools—including AI-assisted development—to improve quality and velocity Recruiting Process - Step 1 - Video call: Talent Acquisition interview - Step 2 - Video call: Live Coding interview - Step 3 - Video call: Team interviews - Step 4 - Offer & reference check - Welcome aboard! Compensation - Estimated base salary for this role is $140,000-$155,000 - Comprehensive benefits package, including fully subsidized medical coverage for the employee - 401(k) plan - Equity Salary $140,000 - $155,000 USD Global Benefits & Perks at CharterUP We believe great people can live anywhere—and they deserve great benefits, too. While offerings may vary slightly by location, we prioritize hiring near our hubs in Austin, Atlanta, Miami, and Denver as we grow our global team. - Remote-First Flexibility: Work from anywhere we hire, with built-in flexibility. U.S.-based employees may reside in any of our 19 approved states. - Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. In the U.S., we cover 100% of premiums for employees. International benefits align with local standards. - Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays. International policies vary by country. - Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available. - Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team that wins together. - Referral Rewards: Earn bonuses for bringing top talent to the team. - Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan. International: region-specific savings programs where applicable. - Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running. CharterUP is an Equal Opportunity Employer. We are committed to creating an inclusive, accessible, and respectful workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, marital status, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws in the United States and Canada. If you require accommodation during the recruitment process, please let us know. CharterUP is committed to providing reasonable accommodations during the hiring process. If you need assistance or an accommodation, please contact your recruiter. Hiring Locations: CharterUP U.S.-based candidates and employees must reside in one of the following states: Arizona, California, Colorado, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming. We hire in the U.S. and Canada and are actively expanding our global footprint.