• Working across teams and closely with our customers, promote and deliver high quality technical and customer support. • Provide remote support to clients, solving complex and non-complex problems to minimize system down-time and loss of productivity • Using support tools to manage and track tickets and customer issues. • Primary escalation points for Level 1 and Level 2 support staff. • Responsible for advanced troubleshooting of supported services • Escalating issues to management as appropriate. • Manage set-up activities for small to medium scale deployments/projects. • Complete simple /standard set-up activities for computers, printers, multifunction devices and other ICT systems in line with Service Level Agreements. • Meeting ticket targets and quality standards; maintaining Service Level Agreements (SLA) on tickets. • Monitor the performance of systems and assist with the identification of potential issues and propose solutions. • Contribute to the development of reference/training materials to assist the team through maintenance of documentation on system configurations and technical processes. • Maintain effective external relationships with vendors, consultants, and service providers; leveraging these relationships to ensure that the best fit solutions and resources are available to the company. • Research and test new product offerings which may become part of our service offerings. • Documenting support-related processes and procedures (SOP). • Ability to think creatively and identify ways to improve efficiencies, reduce complexity and increase security.

Role Description Currently, we are bidding for Metro projects across India. The position of Chief Resident Engineer for Viaduct & Stations - Phase-2A is the key position in these BIDs. - Oversee day-to-day execution of viaduct and station civil works, ensuring adherence to design and specifications. - Monitor construction quality, materials, and workmanship to meet safety and engineering standards. - Ensure contractors comply with contractual obligations, timelines, and approved methodologies. - Track construction schedules, resolve bottlenecks, and ensure timely completion of milestones. - Enforce strict safety protocols for workers, equipment, and public areas during construction. - Address technical challenges, site constraints, and unforeseen problems with practical solutions. Qualifications - Graduate in Engineering. - Minimum 23 years of experience. - Minimum 7 years of relevant experience. Benefits We commit to put people who join us at the heart of improving transportation and urban infrastructure efficiency. As we are growing, this is time to be a part of this challenging adventure. It’s not a job - it’s a career!

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. WHY JOIN US If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! ABOUT THE ROLE We are looking for a Senior Full Stack Engineer to own the build-out of AI usage dashboards, billing logic, and financial insights across a founder-led product. You’ll work across Python, Node.js, React, and PostgreSQL — integrating Azure billing data, designing APIs, and shipping data-heavy UI in a low-process, high-ownership environment. A strong fit for engineers who are comfortable with incomplete requirements and want direct influence over product and architecture. WHAT YOU WILL DO - Own the implementation and integration of existing product components, including AI usage dashboards and advisor insights; - Design and build backend functionality to support billing rules, chargeback logic, and ROI calculation; - Integrate external billing data sources, including Microsoft Azure billing systems; - Build and evolve APIs and data pipelines that translate raw billing data into financial insights; - Implement frontend functionality for metrics, dashboards, and data-heavy UI views; - Make architectural decisions focused on maintainability and speed; - Collaborate with founders and product stakeholders in a low-process environment; - Ensure smooth deployment and delivery workflows using Vercel; - Improve AI-driven development workflows using tools like Claude or similar LLMs; - Design systems with strong guarantees around data integrity, auditability, and financial accuracy; - Identify technical gaps, risks, and architectural improvements and drive solutions proactively. MUST HAVES - 6+ years of experience in full-stack development; - Strong experience with Python and Node.js in production environments; - Experience designing and working with PostgreSQL schemas and data models; - Experience building frontend applications with React or similar frameworks; - Experience with AWS services in production; - Experience using AI tools such as Claude, GPT, or similar in development workflows; - Experience integrating third-party APIs, especially billing or usage-based systems; - Ability to work with incomplete requirements and build solutions; - Comfortable in early-stage product environments; - Professional working proficiency in English; - Experience integrating frontend tests into CI/CD pipelines; - Familiarity with observability and usage tracking concepts; - Upper-intermediate English level. NICE TO HAVES - Experience integrating Azure billing systems or similar APIs; - Experience building or consuming SDKs; - Experience with PHP; - Experience building financial, billing, or cost-allocation systems; - Familiarity with AI usage metrics, token-based billing, or ROI tracking models; - Experience with dashboards, tables, filters, and data-dense UI patterns; - Prior startup or founder-led product experience; - Exposure to AI tooling workflows. PERKS AND BENEFITS - Professional growth: Mentorship, TechTalks, and personalized growth roadmaps. - Competitive compensation: USD-based pay with education, fitness, and team activity budgets. - Exciting projects: Modern solutions with Fortune 500 and top product companies. - Flextime: Flexible schedule with remote and office options.

· Strong hands-on experience with Cisco PCCE in enterprise environments. · Proven expertise in Cisco Finesse (agent desktop customization and gadget development). · Experience with CCP REST APIs and XMPP-based integrations. · Solid understanding of contact center routing logic (queues, skills, priorities, task routing). · Experience designing high availability and disaster recovery solutions. · Familiarity with messaging systems such as Kafka or Redis. · Experience with observability and monitoring tools (Splunk, Prometheus, Grafana). · Working knowledge of CI/CD practices (GitOps, Helm, ArgoCD). · Proficiency with SQL Server or PostgreSQL. · Experience working in healthcare or other regulated environments (HIPAA/PHI). · Strong troubleshooting, communication, and documentation skills. Nice to Have · Experience integrating Google Contact Center AI (Dialogflow CX) with Cisco platforms. · Familiarity with Genesys or other contact center platform migrations. · Advanced knowledge of Docker/Kubernetes (OpenShift preferred). · Scripting experience (Python, PowerShell) for automation. · Experience with cloud platforms (AWS, GCP, Azure) in hybrid architectures.