Aryaka Networks, Inc.

We are looking for a skilled and customer-focused IT professional to join our global IT team in a dual helpdesk and systems administration capacity. In this role, you will serve as a key point of contact for end-user support across a diverse, geographically distributed workforce, while also contributing to the administration and maintenance of core IT systems and infrastructure. You will operate within a rotational shift-based support model, ensuring consistent coverage and high-quality service delivery across time zones. This is a hands-on role suited for someone who thrives in a fast-paced and evolving environment, takes pride in resolving issues efficiently, and brings a structured, process-oriented mindset to everything they do. You Will Have - 4+ years of experience in a helpdesk, IT support, or systems administration role - Excellent communications skills, both spoken and written - Hands-on experience supporting both Windows and macOS desktop environments - Proficiency administering Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, licensing) - Experience with identity and access management using Okta - Working knowledge of Active Directory, including user/group management, GPOs, and directory troubleshooting - Experience managing endpoints via MDM platforms — Intune (Windows) and Jamf (macOS) - Familiarity with application management and user provisioning across platforms such as Zoom, Box, Salesforce, Jira, and Confluence - Experience with IT asset inventory and lifecycle management tools or processes - Strong troubleshooting skills across hardware, software, networking, and identity/access issues - Ability to work within a rotational shift schedule to support global users across time zones Good for You to Have - ITIL Foundation certification or demonstrated familiarity with ITIL service management principles - Experience supporting virtualization environments (VMware, Hyper-V, or similar) - Exposure to SSO, MFA, and Zero Trust concepts beyond basic Okta administration - Experience with email security tools, specifically Proofpoint (policy management, quarantine review, threat response) - Scripting skills (PowerShell, Bash, or similar) for automation and administration tasks - Experience with ticketing systems and SLA-driven support workflows - Understanding of network fundamentals (DNS, DHCP, VPN, Wi-Fi troubleshooting) - Prior experience supporting a globally distributed or hybrid workforce Bird’s Eye View of Your Role - Provide L1/L2 helpdesk support to a global user base, handling tickets from intake through resolution - Administer and troubleshoot identity and access across Okta, Active Directory, and integrated SaaS applications - Manage end-user devices through Intune and Jamf, including provisioning, policy enforcement, and compliance monitoring - Oversee application access and lifecycle management for key business tools including Zoom, Box, Salesforce, Jira, and Confluence - Maintain and enforce email security policies via Proofpoint, responding to security events and user-reported threats - Support and maintain virtualization environments as needed - Manage IT asset inventory across the full hardware lifecycle — procurement, tracking, refresh, and decommission - Participate in a rotational shift schedule to ensure follow-the-sun support coverage - Contribute to IT documentation, knowledge base articles, and process improvements - Escalate complex issues appropriately and collaborate with engineering and security teams as needed What You Will Bring - A customer-first mindset with clear, professional communication across all levels of the organization - A structured, process-driven approach aligned with ITIL best practices - A willingness to take responsibility for systems end-to-end, not just execute tickets - The ability to manage and prioritize multiple open issues simultaneously without losing quality - A proactive attitude toward identifying recurring problems and driving lasting fixes - Comfort operating independently in a remote or distributed team setting - Reliability and accountability within a shift-based support structure - A collaborative spirit and willingness to share knowledge with teammates - Intellectual curiosity and a drive to stay current with evolving tools and technologies