Omilia is at the forefront of conversational AI, empowering enterprises worldwide to deliver exceptional customer experiences through advanced natural language understanding (NLU) and automated service solutions. Our AI-driven platform allows companies to create seamless, human-like interactions at scale, resulting in improved customer satisfaction, loyalty, and operational efficiency. With a growing global presence, Omilia is expanding through strategic innovation, strong partnerships, and a commitment to customer success. Job Summary: We are seeking a detail-oriented and proactive Deal Desk and Operations Analyst to serve as the bridge between Sales, Finance, and Legal. In this pivotal role, you will be responsible for streamlining the quote-to-contract process, ensuring the commercial and technical integrity of our deals, and optimizing our operational workflows. You will act as a primary advisor on deal structuring and pricing while managing the day-to-day operations of our CPQ (Configure, Price, Quote) environment. Additionally, this role serves as a key regional liaison for our LATAM markets, requiring fluency in Spanish to support strategic partners and complex bids in the region. This is an ideal role for someone who thrives in a fast-paced environment and enjoys building scalable processes that reduce friction for sales teams. Key Responsibilities: Deal Desk Management - Deal Structuring: Act as the primary point of contact for Sales to provide guidance on pricing, commercial terms, and complex deal structures. - Approval Workflow: Enforce and streamline the quote-to-contract approval process, ensuring all deals comply with internal policies. You will facilitate approvals for high-stakes deals, ensuring the CFO or VP of Sales has the context and data needed for rapid sign-off. - Contract & Pricing Integrity: Review Order Forms, contracts, and quotes for accuracy before they are sent to customers. Ensure quotes meet minimum margin or MRR requirements and that aggressive discounting is justified by strategic value. - Guided Selling: Assist the sales team in selecting correct product bundles and SKUs, ensuring mandatory add-ons are included and pricing dependencies (like volume-based tiers) are triggered accurately. - Custom Terms Audit: Identify and flag custom requests, such as non-standard payment terms, free trial clauses, or custom SLA commitments. Deal Operations (Deal Ops) - SOW & Quote Reconciliation: Verify that the Technical Scope matches the Commercial Quote by cross-referencing Presales Statements of Work (SOW) with Order Forms to ensure consistency. - Technical Validation: Confirm that the products or packages (SKUs) selected by the Account Executive are commercially accurate and technically consistent with the opportunity's constraints. - CPQ Support & Hygiene: Serve as the subject matter expert for Sales reps navigating the CPQ environment, providing real-time troubleshooting for configuration errors. Partner with RevOps to ensure the CPQ tool reflects the latest price books and discounting rules. - Process Improvement: Identify bottlenecks in the sales cycle and implement automated workflows to reduce friction for the sales team. LATAM Regional & Partner Support - Regional Commercial Liaison: Act as the primary Deal Desk point of contact for strategic LATAM-based partners.

Omilia is at the forefront of conversational AI, empowering enterprises worldwide to deliver exceptional customer experiences through advanced natural language understanding (NLU) and automated service solutions. Our AI-driven platform allows companies to create seamless, human-like interactions at scale, resulting in improved customer satisfaction, loyalty, and operational efficiency. With a growing global presence, Omilia is expanding through strategic innovation, strong partnerships, and a commitment to customer success. Job Summary: We are seeking a detail-oriented and proactive Deal Desk and Operations Analyst to serve as the bridge between Sales, Finance, and Legal. In this pivotal role, you will be responsible for streamlining the quote-to-contract process, ensuring the commercial and technical integrity of our deals, and optimizing our operational workflows. You will act as a primary advisor on deal structuring and pricing while managing the day-to-day operations of our CPQ (Configure, Price, Quote) environment. Additionally, this role serves as a key regional liaison for our LATAM markets, requiring fluency in Spanish to support strategic partners and complex bids in the region. This is an ideal role for someone who thrives in a fast-paced environment and enjoys building scalable processes that reduce friction for sales teams. Key Responsibilities: Deal Desk Management - Deal Structuring: Act as the primary point of contact for Sales to provide guidance on pricing, commercial terms, and complex deal structures. - Approval Workflow: Enforce and streamline the quote-to-contract approval process, ensuring all deals comply with internal policies. You will facilitate approvals for high-stakes deals, ensuring the CFO or VP of Sales has the context and data needed for rapid sign-off. - Contract & Pricing Integrity: Review Order Forms, contracts, and quotes for accuracy before they are sent to customers. Ensure quotes meet minimum margin or MRR requirements and that aggressive discounting is justified by strategic value. - Guided Selling: Assist the sales team in selecting correct product bundles and SKUs, ensuring mandatory add-ons are included and pricing dependencies (like volume-based tiers) are triggered accurately. - Custom Terms Audit: Identify and flag custom requests, such as non-standard payment terms, free trial clauses, or custom SLA commitments. Deal Operations (Deal Ops) - SOW & Quote Reconciliation: Verify that the Technical Scope matches the Commercial Quote by cross-referencing Presales Statements of Work (SOW) with Order Forms to ensure consistency. - Technical Validation: Confirm that the products or packages (SKUs) selected by the Account Executive are commercially accurate and technically consistent with the opportunity's constraints. - CPQ Support & Hygiene: Serve as the subject matter expert for Sales reps navigating the CPQ environment, providing real-time troubleshooting for configuration errors. Partner with RevOps to ensure the CPQ tool reflects the latest price books and discounting rules. - Process Improvement: Identify bottlenecks in the sales cycle and implement automated workflows to reduce friction for the sales team. LATAM Regional & Partner Support - Regional Commercial Liaison: Act as the primary Deal Desk point of contact for strategic LATAM-based partners.

• Conduct the baseline research and to prepare summary reports for cases and projects to support customer needs. • Collect, analyze and evaluate research information using a variety of media, litigation, government databases, company public records, Internet, and proprietary databases of major newspapers and relevant media outlets. • Perform qualitative background research on the requested companies / individuals and their related associates in accordance with relevant SOPs. • Identify relevant risks (including PEP, sanctions and adverse media), discrepancies and any information of the clients’ interest. • Meet the customer specific requirements of all research and report writing. • Meet production and quality standards for completing assignments. • Work and contribute to a team-oriented and collaborative environment. • Adhere to and comply with all applicable, federal and state laws, regulations and guidance, including those related to anti-bribery, as well as adhering to company policies and procedures and client requirements.

What success looks like in this role: Job Title: Organizational Change Management (OCM) - Sr Analyst OCM Location: Home Based India Who we are: Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com. Our Vision: Enhancing people’s lives through secure, reliable advanced technology. Our Core Beliefs: - Curiosity: We embrace the unknown and continuous learning. - Creativity: We look past routine ways of doing things. - Client-Centricity: Our clients’ success is our success. - Integrity: We act ethically and honestly. The Organizational Change Management (OCM) Senior Analyst plays a key role in designing, leading, and delivering organisational change initiatives that enable leaders, teams, and organisations to successfully adopt changes across business processes, systems, technology, and operating models. Working as a trusted member of the Unisys Organisational Change Management (OCM) team, this role partners closely with OCM Managers, project leadership, and senior stakeholders to drive measurable adoption outcomes. The Senior OCM Analyst brings strong hands‑on experience, sound judgment, and methodological discipline to change delivery—owning workstreams end‑to‑end, coaching junior team members, and ensuring change activities are aligned to business outcomes, risk management, and benefits realisation. Key Responsibilities Change Strategy & Delivery - Lead the design and execution of OCM activities aligned to project objectives, business outcomes, and stakeholder needs. - Conduct and interpret change impact, readiness, and risk assessments at individual, team, and organisational levels. - Develop and tailor integrated change strategies, including communications, engagement, training, and resistance management plans. - Proactively identify change risks and adoption barriers; design mitigation strategies to address resistance and capability gaps. - Track, analyse, and report on adoption metrics, behavioural indicators, and change effectiveness to inform decision‑making. - Contribute to sustainment planning to embed change into business‑as‑usual operations. - Translate complex transformation initiatives into clear, actionable messages for diverse audiences. Communication & Engagement - Lead the development of high‑impact, audience‑specific communications (executive briefings, change narratives, FAQs, campaigns). - Create multimedia and digital collateral (videos, infographics, intranet content) to drive awareness and engagement. - Ensure messaging is consistent, timely, and aligned with overall program governance and brand standards. Training & Learning Support - Lead training needs analysis and learning strategy development aligned to role‑based capability requirements. - Design and review training materials, learning journeys, and reinforcement mechanisms. - Support and co‑facilitate training sessions for frontline staff, leaders, and executives as required. - Ensure training effectiveness is measured and iterated based on feedback and adoption outcomes. Collaboration & Project Support - Work autonomously while aligning closely with OCM Managers, Program Leads, and delivery partners. - Facilitate workshops, feedback sessions, and stakeholder briefings to gather insights and refine approaches. - Contribute to OCM practice development, standards, templates, and continuous improvement initiatives. - Support governance activities including status reporting, risk escalation, and executive updates. Required Skills & Capabilities - Strong written, verbal, and visual communication skills in English; additional languages (e.g., German, Dutch, other European languages) are an advantage. - Proven ability to design and deliver end‑to‑end change management activities across complex initiatives. - Strong stakeholder engagement and facilitation skills, including experience working with senior leaders. - Ability to synthesise complex information and data into clear insights and practical recommendations. - Solid working knowledge of change management methodologies (e.g., Prosci / ADKAR, CMBoK) and their practical application. - Creative mindset with interest in using design tools (e.g., Adobe Creative Cloud or similar) for basic graphic or video editing. - Proficiency with Microsoft Office tools (PowerPoint, Word, Excel, SharePoint). - High level of organisation, attention to detail, and ability to manage multiple priorities simultaneously. - Proactive, adaptable, and comfortable operating in fast‑paced, matrixed environments. Preferred / Desirable Skills - Experience supporting large‑scale digital transformation, system implementations, or operating model changes. - Background in Business Process Improvement, Knowledge Management, Learning & Development, or Instructional Design. - Familiarity with reporting and dashboard tools (e.g., Power BI, ServiceNow, SharePoint analytics). - Experience leveraging AI‑assisted tools (e.g., Copilot, ChatGPT) to enhance communications, analysis, or engagement. - Exposure to regulated, government, health, or enterprise environments. - Experience contributing to OCM practice maturity, tooling, or capability uplift initiatives. #LI-RB1 You will be successful in this role if you have: - Bachelor’s degree in Communications, Business, Psychology, Organisational Development, Human Resources, or a related field. - 2–5 years of relevant experience in Organisational Change Management, transformation, or related roles. - Prosci or equivalent change management certification (or progress toward certification) preferred. - Equivalent combination of education and experience will be considered. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here.