• Own our largest client and broker relationships • Ensuring that Garner delivers an excellent client experience to the assigned book of business • Executing key workflows and monitoring client health to support our clients • Track client success KPIs, escalate areas of concern and mitigate risks through development and execution of action plans • Executing best practice standards and workflows to improve client satisfaction, engagement, and ROI to drive retention • Collaborating with product, sales, and member services teams to ensure that client’s engagement goals are met and client is satisfied with Garner’s service • Communicating regularly with both key decision makers as well as our key broker partners to understand the ongoing needs • Developing client reports, meeting materials, and workshops as needed • Represent Garner at client open enrollment and education sessions in-person and virtually • Ability to travel up to 20% of the time (primarily during October-November)

Role Description We're looking for a Customer Success Manager to own the post-sale experience — driving adoption, reducing churn, and turning happy customers into advocates. - Onboard new customers and guide them to first value fast - Monitor account health and intervene early on churn signals - Run regular success reviews with key accounts - Identify expansion opportunities and work with sales - Collect and relay product feedback Qualifications - 2+ years in customer success or account management - Excellent English and naturally empathetic communication - Experience with CS tools (Intercom, Gainsight, HubSpot) - Data-driven and commercially aware Benefits - 💵 $1,000–$2,500/month USD (based on experience) - 🌍 100% remote — work from anywhere in the world - 🕐 Flexible hours — async-first, no micromanagement - 📈 Real career development and promotion pathways - 🤝 Supportive global team across 35+ countries - 💻 Home office setup support - 🗓️ Paid time off and flexibility around local holidays Company Description Remote World connects talented professionals with fully remote global opportunities. We hire across 35+ countries, pay competitively in USD, and are committed to building diverse, high-performing teams where people thrive from wherever they are. No office politics. No commute. Real work, real growth.

• Gestionar consultas e incidencias a través de canales digitales. • Resolver requerimientos funcionales de primer nivel y derivar casos complejos. • Coordinar procesos de onboarding y activación de nuevos clientes. • Realizar capacitaciones iniciales y acompañamiento durante la implementación. • Monitorear adopción de clientes y detectar riesgos tempranos. • Ejecutar capacitaciones continuas y sesiones grupales. • Mantener registros operativos actualizados y proponer mejoras de procesos.

Client Success Specialist Wanted: Shape the Future of Medical Research (AU Client-Facing) - 100% remote, forever - Unlimited paid leave Hello! We’re Trialfacts, a remote, entrepreneurial company at the forefront of advancing health research. We’re looking for a Client Success Specialist to help our clients successfully recruit participants for their clinical trials. If you’re a relationship-builder with strong organizational and analytical skills, and you thrive in a proactive, forward-thinking, and fast-paced remote environment, this role is for you. Your Role: - Client Onboarding & Support: Guide new clients through our onboarding process, ensuring they feel confident using our systems and understand how we help them reach their goals. - Enrollment Success: Take initiative to proactively monitor client projects, develop strategies to ensure enrollment targets are met, and swiftly address any roadblocks along the way. - Client Retention & Referrals: Build strong relationships with clients by delivering anticipatory and exceptional service that encourages repeat business and enthusiastic referrals. - Communication: Maintain clear, timely, and proactive communication that not only keeps clients informed but also anticipates their needs and ensures projects stay on track. - Quality & Compliance: Ensure quality standards are met and client and participant data are handled securely, in line with privacy regulations. What We Offer: - Autonomy and Flexibility: Set your own hours depending on what works best for our clients, enjoy unlimited paid holidays, and work from anywhere with a good internet connection. - Innovation and Impact: Work with research teams driving significant advancements in medical research from organizations like AstraZeneca, Harvard, Stanford, and many more. - Growth and Learning: Opportunities for professional development, with access to courses and training programs. - Rewarding Career: Contribute meaningfully to the world of health research and share in the success of Trialfacts. This Position Is Ideal For You If You: - Are Client-Focused: You thrive on understanding client needs and go the extra mile to anticipate and address them early. - Excel at Building Relationships: You naturally develop trust and rapport with clients, encouraging repeat business and referrals. - Are a Proactive Problem-Solver: You tackle challenges head-on, always looking for solutions that keep client projects moving forward and prevent issues before they arise. - Are a strategic thinker: You can review data and information, conduct root cause analyses, and resolve problems with mitigative and corrective strategies. - Communicate Clearly and Effectively: You’re skilled in both written and verbal communication, adapting your style to suit different audiences. - Are Organized and Detail-Oriented: You juggle multiple priorities with ease, ensuring nothing slips through the cracks. - Understand the Importance of Data Privacy: You’re conscientious about handling sensitive information and complying with privacy standards. Interested in Joining Us? If this position aligns with your career aspirations and skills, we would love to hear from you. As part of our selection process, the final 1 to 3 candidates will undertake a paid trial for 1–2 weeks. This trial period is a vital step in our recruitment process and candidates will be compensated for their time and effort.