• The Account Manager is a Sales role and is responsible for developing and growing a portfolio of key accounts within the assigned territory. • This person must have an entrepreneur’s mindset and be relentless in their efforts to upsell and cross-sell into their assigned accounts. • The Account Manager must also collaborate with cross-functional internal teams to resolve service and care issues. • Manage current customers and maintain relationships with decision makers at the executive and management levels • Exceed assigned revenue quotas and other performance objectives for customer growth • Think strategically to prioritize key customers from a portfolio of over 500 customers • Consult customers on how additional Samba products can help solve their unique safety and risk challenges • Maintain a high level of client satisfaction to ensure client realizes full value from their investments with SambaSafety • Conduct Customer QBRs with top accounts • Leverage all available sales enablement tools and software including SFDC, SalesLoft, Zoominfo, and Gong. • Provides onboarding support and general support activities for SambaSafety customers • Accesses customer accounts and system administrative functions as necessary to resolve customer inquiries and technical issues • Maintains strict confidentiality of customer data and follows all data handling procedures

Benefits: - Bonus based on performance - Competitive salary - Flexible schedule - Opportunity for advancement - Paid time off - Training & development The Customer Service Representative at Malone Agency is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Benefits/Perks: - Competitive Pay - Professional Development - Job Stability in a growing industry Responsibilities - Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation. - Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims. - Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary. - Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals. - Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation. - Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution. - Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier. - Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system. - Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed. Qualifications - Hold the insurance license required by your state and have a minimum of two years of insurance account management experience as well as a Bachelor’s Degree or comparable work experience. - Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects. - Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations. - Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision. - Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation. Flexible work from home options available.

• Develop and implement a comprehensive account management strategy aligned with the Corporates segment's strategy in collaboration with cross-functional teams to drive new customer acquisition, expand customer relationships, and renewal sales within assigned territories. • Oversee the development and execution of strategic account plans to achieve sales targets, maximize revenue from existing customers, and expand the customer base. • Lead, mentor, and manage a high-performing account management team, fostering a positive and results-oriented environment through sales process excellence. • Establish clear goals, KPIs, and performance metrics for the team, providing regular feedback and coaching to drive individual and team success. • Ensure a strategic product mix across the assigned team to achieve company revenue goals and sustainable growth. • Foster strong, long-term relationships with key customers and stakeholders, building trust and credibility through consistent communication and exceptional service. • Ensure high levels of customer satisfaction and loyalty by addressing customer needs and concerns promptly and effectively. • Collaborate with the Customer Success Leader to ensure a seamless customer experience, contributing to customer retention and expansion of the full product portfolio. • Collaborate closely with customers to thoroughly understand their business needs, challenges, and goals. • Participate in key customer business meetings to ensure alignment with customer goals and objectives, demonstrating a deep understanding of their business. • Partner effectively with solution consultants to develop tailored solutions that precisely meet customer needs and requirements. • Coordinate seamlessly with professional services teams to ensure timely and successful implementation of solutions, guaranteeing customer satisfaction. • Collaborate with the sales team and the Partnerships & Alliances team to develop and execute go-to-market campaigns with strategic partners. • Develop strong relationships with key partners, ensuring that the partner metric is consistently met or exceeded. • Partner and collaborate with Industry & Product Specialists to develop and execute impactful product marketing campaigns and develop our customer solution portfolio. • Contribute to the prioritization of features and continuous improvement of our solutions and processes based on market feedback and customer needs. • Closely monitor, analyze, and report on key performance metrics, including sales targets, renewal rates, and customer satisfaction, to track progress and identify areas for improvement. • Provide regular reports, updates, and other information on account management activities and outcomes to executive leadership, ensuring transparency and accountability. • Continuously assess and improve processes to enhance efficiency and effectiveness of the account management team.

This is a remote role within the United States. US work authorization is required. About VIATechnik: VIATechnik is the global leader in Virtual Design and Construction. We have over 400 digital experts around the globe. The firm's services include Virtual Design & Construction (VDC), Building Information Modeling (BIM), Virtual & Augmented Reality, Digital Twins, and Enterprise Software Application Development. We work on some of the industry's largest and most interesting projects such as Apple's new headquarters, Virgin Hyperloop One, Chicago Transit Authority (CTA) modernization & expansions, Denver International Airport, Chicago O'Hare International Airport, Hudson Yards, the Atlanta Falcons Stadium, Chase Arena, the Tesla Gigafactory and many more. Our team is made up of leading VDC professionals, technologists, architects, and engineers who have a passion for solving problems and a thirst for learning. We are results-driven, creative solution finders and enjoy putting ourselves in our clients' shoes. Role Overview The Strategic Account Manager owns the end-to-end relationship for key accounts, serving as VIATechnik's primary commercial relationship holder and growth driver across key regions, projects, and service lines. This is not a support or bridge role. The Strategic Account Manager carries full accountability for the revenue, pipeline development, client satisfaction, and account expansion for the identified accounts. Day-to-day, this means leading all sales activities for the account, including bid form completion, estimating, proposal development, and contract execution. It means building and maintaining relationships with the people who control project budgets: Project Executives, Senior Project Managers, VDC Directors, and regional leadership. It means having enough operational awareness to speak credibly about active projects without carrying delivery responsibility. The role also includes tightening the internal processes that support the account: estimating procedures, project backlog management, project handoff quality, and department coordination. This position requires regular travel, primarily across the Northeast, New York, and Florida, with West Coast engagement coordinated through the Project Director. The expectation is facetime with key stakeholders at the project and regional level for each key account, not just remote account management. Employee Value Proposition Purpose Key accounts are vital to our sustainable growth strategy. This role exists to ensure that relationship is owned with intention, that the personnel at every level of our key accounts experience consistent value from VIATechnik's services, and that the account grows in both revenue and strategic depth. The Strategic Account Manager is the person who makes our key accounts feel like VIATechnik's most important client, because they are. Growth This is a career platform for someone who wants to run a major enterprise account and eventually own a P&L or lead a national practice. The role provides direct exposure to executive-level client engagement, enterprise sales strategy, and cross-functional leadership across sales, operations, and marketing. Success here creates a clear path toward senior commercial leadership at VIATechnik. Motivators Top performers in this role are energized by owning outcomes, not just activities. They want accountability for the number. They enjoy the complexity of navigating a large, decentralized client organization and take pride in being the person our key accounts call first. They are motivated by building something durable, where every new project deepens a relationship that outlasts any single engagement. Major Objectives Objective 1: Own Key Accounts Revenue and Pipeline Carry full responsibility for top-line revenue growth within the Key Accounts account and any other assigned key accounts. Build and maintain a qualified pipeline, execute all sales activities, and achieve assigned revenue and pipeline targets. Objective 2: Expand Relationship Reach Systematically extend VIATechnik's relationship network within the named key accounts beyond current contacts.Track all contacts. Build relationships that are portable across projects and geographies, so that when personnel from key accounts move between jobsites, VIATechnik's presence moves with them. Objective 3: Maintain Account Health and Client Satisfaction Establish and maintain an account health framework across all active engagements within the assigned key accounts. Conduct regular touchpoints with both Key Accounts stakeholders and VIATechnik delivery teams to monitor satisfaction, surface risks early, and drive proactive intervention before issues escalate to billing disputes or client-initiated complaints. Target: zero preventable client escalations. Objective 4: Strengthen Internal Process and Studio Coordination Tighten the operational processes that support each assigned key account, Partner with the department to ensure that the internal machinery supporting these key accounts run smoothly, consistently, and at a level that reflects the account's strategic importance. This is process ownership, not project delivery. Objective 5: Support Marketing and Storytelling Partner with the marketing team to capture and share specific success, stories from projects within each key account, ROI metrics, and case studies that can be used for both internal enablement and external credibility. This is a secondary responsibility, not a primary workstream, and will be executed in partnership with marketing rather than led by this role. Critical Responsibilities Sales Execution - Complete bid forms, prepare estimates, develop proposals, and close contracts for all Key Accounts opportunities. - Maintain an accurate and current pipeline. Relationship Building and Account Expansion - Serve as VIATechnik's primary relationship holder for Key Accounts at the project and regional level. - Identify, cultivate, and maintain relationships with Key Accounts personnel who hold or influence purchasing decisions. - Travel regularly to Key Accounts project sites and offices. Account Health and Risk Management - Maintain operational visibility across all active Key Accounts projects sufficient to speak credibly about delivery performance, client sentiment, and risk exposure. - Conduct regular post-sales touchpoints with Key Accounts stakeholders and VIATechnik delivery teams. - Surface risks early and coordinate with the Director of Digital Construction Operations to resolve issues before they impact client satisfaction or billing. - Own and maintain the Key Accounts account health scorecard. Process Ownership and Department Coordination - Own and improve the estimating workflow for Key Accounts pursuits, ensuring consistency, accuracy, and speed. - Manage the Key Accounts project backlog and ensure pipeline-to-delivery visibility is maintained. - Lead sales-to-ops handoffs for Key Accounts projects, ensuring delivery teams receive complete project context, scope, client dynamics, verbal commitments, and risk factors. - Identify and implement process improvements that reduce friction between sales, estimating, and delivery for the Key Accounts account. Quarterly Business Reviews and Account Strategy - Establish, own, and manage quarterly business reviews with Key Accounts, in coordination with the Director of Digital Construction Operations. - Maintain detailed account plans, opportunity maps, and growth strategies. - Be accountable for clear metrics tied to account growth, retention, and satisfaction. Marketing Partnership - Collaborate with marketing to identify and document Key Accounts success stories and ROI proof points. - Support the creation of account-specific marketing materials and case studies as opportunities arise. Culture and Situation Fit VIATechnik's GC team operates with high accountability and low ego. Collaboration, flexibility, and client obsession define the culture. Leaders practice servant leadership, setting vision, inviting input, and empowering people to deliver. The environment moves quickly but values thoughtful execution and learning. Success in this role depends on a growth mindset, comfort with ambiguity, and the ability to earn trust with both clients and internal teams. This role carries meaningful travel expectations. The right candidate is energized by face-to-face relationship building and comfortable operating across multiple geographies with limited day-to-day oversight. Win-Win Statement Own the account. Grow the relationship. Build something durable. Compensation and featured benefits: - The pay for this position is $160–$190K OTE (65% base / 35% variable performance based incentive compensation), and the role is eligible for bonuses. The actual salary offer may be different as we carefully consider a wide range of factors, including your skills, qualifications, location, and experience - Health insurance with the choice of five plan options. We cover 70-95% of premiums for VIATechies and 65% of the premiums for dependents (depending on the plan chosen) - Dental and vision insurance. We cover up to 75% of the monthly insurance premiums for VIATechies and up to 50% of the premiums for dependents (depending on the plans chosen) - Open and flexible time off - A 401(k) plan that is fully vested immediately - Home office setup costs - Paid holidays As a minority and woman owned and led company, VIATechnik seeks to build a team that represents a variety of backgrounds, perspectives, and skills. VIATechnik is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment. #LI-Remote