• Build and deliver scalable systems that incorporate machine learning and Generative AI capabilities. • Create, evaluate, and deploy machine learning solutions, including applications powered by large language models. • Establish and maintain datasets, testing strategies, and validation approaches to ensure model accuracy and stability. • Partner with product and engineering teams to translate business needs into practical, deployable AI solutions. • Integrate machine learning components into existing platforms and services. • Develop and manage automated pipelines that support continuous integration and delivery of machine learning solutions. • Monitor performance in production environments and refine systems based on real-world usage.

• Develop, train, and validate statistical and machine learning models to support decision-making; • Analyze large volumes of structured and unstructured data, ensuring data quality and consistency; • Design and maintain data pipelines and modeling processes; • Collaborate with business teams to understand problems and formulate data-driven solutions; • Document and present analysis results and models to both technical and non-technical stakeholders; • Work on the governance and reproducibility of analytical models.

• Own the quality and reliability of the AI features that power our AI Agent platform for customer support • Partner with Product Managers, Engineers, and Designers to frame problems, design experiments, and make evidence-based decisions • Deliver simple and highly reusable evaluation and analysis code • Collaborate with engineers to productionize changes • Develop a deep understanding of Ada’s product and empathize with our users

• Design, build, deploy, and refine highly reliable AI agents operating at massive scale. • Power Dropbox Dash's universal agentic search and autonomous organization features, transforming how millions of users collaborate, stay organized, and focus on important work. • Collaborate with teams to deliver high-quality software and meet project objectives.