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Empowering the Energy Workforce of the Future
Tier I Support Technician
Location
United States
Posted
119 days ago
Salary
$20 - $21 / hour
Seniority
Junior
Job Description
Tier I Support Technician
Energy Workforce & Technology Council
• Log and track support tickets, gather necessary information from users, and resolve basic technical issues within scope. • Provide entry-level support for desktops, laptops, printers, and mobile devices. • Assist with software installations and updates. • Perform routine maintenance tasks such as patching, backups, and hardware checks under supervision. • Assist with creating and managing user accounts in systems like Active Directory and Office 365. • Identify issues that require advanced troubleshooting and escalate to senior team members as needed. • Maintain a helpful and professional attitude when interacting with users, ensuring a positive support experience. • Participate in training and certification programs to build technical skills and knowledge. • Other duties as assigned.
Job Requirements
- Associate degree in Information Technology or a related field, or equivalent experience preferred.
- 1–2 years of experience in a technical support or help desk role preferred.
- Familiarity with Windows and macOS environments.
- Exposure to Office 365 and Active Directory is a plus.
- Certifications CompTIA A+, preferred, not required
- Microsoft 365 Certified: Fundamentals, preferred, not required
- ITIL Foundation, preferred, not required
- Professional certification as appropriate.
- Excellent service-driven customer-focused skills.
- Proven ability to work in both a team environment and independently.
- Strong oral, written and interpersonal communications skills.
- Strong communication, presentation, and interpersonal skills.
- Solid time management and organizational abilities.
- High ethical standards and a customer-first mindset.
- Ability to follow instructions and document work clearly.
Benefits
- Medical
- Dental
- Vision
- Life and Disability insurance
- FSA (Health & Dependent Care)
- HSA
- 401(k)
- PTO
- Paid Holidays
- Supplemental Benefits for Accident
- Critical Illness
- Identity Theft
- Legal support
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