We're hiring a Customer Service Management professional to oversee client interactions, ensure service standards are met, and support a smooth, high-quality experience from first contact through completion. This fully remote role is ideal for someone whos organized, people-focused, and confident managing multiple client needs while working independently. The individual will need to be able to work indepedently while having resources and tools and mentorship. What Youll Do: - Oversee and support client communications and service workflows - Ensure timely responses, follow-ups, and issue resolution - Coordinate details, schedules, and confirmations as needed - Maintain accurate records and service documentation - Provide professional, friendly leadership in client-facing situations What Were Looking For: - Strong communication, organization, and problem-solving skills - Customer service or client management experience (preferred, not required) - Ability to multitask and work independently in a remote setting - Reliable, detail-oriented, and tech-comfortable - Must be a citizen of the US, UK, Mexico, Australia, Spain and LATAM Why This Role Stands Out: - 100% remote flexibility - Training and ongoing support provided - Clear path for growth within a supportive team

Role Description @Orchard LLC is seeking an experienced Grants Finance Specialist to support a highly visible NOAA program. This position is contingent upon contract award. The Grants Finance Specialist provides specialized financial and administrative support for grant programs. This position evaluates financial information within grant proposals, compiles financial review documentation, and supports the grants review and award process. - Review financial components of grant applications for completeness and accuracy. - Identify discrepancies, omissions, or inconsistencies in grant financial documentation. - Compile financial evaluation information for grants review committees. - Maintain financial tracking spreadsheets for grant proposals and awards. - Support grant review panels by preparing financial summaries and evaluation materials. - Manage grant panels by providing guidelines to panelists, setting up meeting spaces, providing access to grant proposals, providing on-site support during panel reviews, and maintaining confidential reviewer information. - Manage requests for continuations, no-cost extensions, and renewals against applicable regulations and guidance. - Assist with grant program reporting and financial documentation requirements. - Coordinate with grants managers to ensure compliance with NOAA grant policies. - Maintain records and documentation associated with grant review processes. Qualifications - Bachelor’s degree in finance, accounting, grants administration, or related field. - Minimum 7 years of experience supporting federal grants management or financial review. - Familiarity with federal grant processes and proposal evaluation procedures. - Strong attention to detail and financial analysis skills. - Experience managing large volumes of grant documentation. - Proficiency with spreadsheet analysis and financial tracking tools. Requirements - Competitive salary and benefits package commensurate with experience. Benefits - Equal opportunity employer. We encourage all qualified candidates to apply, regardless of race, gender, age, disability, or other protected characteristics.

This position will report to HB Home Services, LLC, a subsidiary of HB Global. The HB Home Services division is committed to creating a 5-star experience for our clients and employee-owners. We empower our employee-owners to make this a great place to work and create value. Our goal is for you to find a fulfilling, authentic working environment that exceeds your personal expectations while also honoring our mission, vision, and core values. A workspace where happiness is observed! ROLE: Customer Care Coordinator POSITION SUMMARY: The Customer Care Coordinator provides a 5-star experience for all customers calling the Home Service Team. This role is critical, as they are the first impression in our customer experience. The Customer Care Coordinator exudes positive, professional communication with our internal and external customers. All members of this team will have a strong commitment to creating a 5-star experience with everyone they meet while practicing and promoting our mission statement and core values. This position operates in a remote capacity with occasional onsite visits as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Answer incoming calls for the Home Service Team to include HVAC, and plumbing service requests, billing issues, agreement enrollment, and general customer concerns. - Create 5-star experiences for all customers utilizing the Pattern for Excellence - Communicate with Gold Shield members to schedule their tune up and/or renew their memberships - Educate new/existing customers on products/services offered by the Home Services Team - Maintain a consistently high level of professionalism in all customer and employee interactions, fostering positive relationships with every interaction. - Collaborate with Service Coordinators to optimize scheduling and operational efficiency. - Stay updated on product and service knowledge, as well as any updates to company procedures and policies, through regular communication with the management team. - Proactively problem solve and turn frustrated customers into loyal, repeat customers, playing a vital role in creating the 5-star experience we are known for. - Assist any walk-in customer with service-related questions - Complete necessary data entry tasks as required. - Collaborate closely with our sales and operations teams to maintain key performance indicators (KPIs) for sustainable growth and success. - Attend monthly Customer Care huddles, contributing to team cohesion and continuous improvement. - Other duties as assigned. MINIMUM / PREFERRED EXPERIENCE AND EDUCATION: - High school diploma, completion of G.E.D or appropriate work experience - Strong active listening skills and an empathetic voice and manner - Dedication to providing world class customer service and satisfaction - Ability to multi-task, prioritize and manage time effectively - Enthusiasm to maintain a positive, productive, and goal-oriented team environment - Excellent oral and written communication skills - Must possess proficient computer and smart phone skills - Proficient with Microsoft Office Suite or related software. - Strong written and verbal communication skills. - Strong interpersonal skills to interact positively with all customers and employee-owners. - Experience in the HVAC, Plumbing home services industry a plus. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to sit; stand; walk; use hands to manipulate, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

About Got Game Sports - Got Game Sports is one of the premier youth sports and camp organizations in Los Angeles and Colorado. We pride ourselves on delivering a premium quality experience, maintaining high engagement, and executing the "Got Game Way". We are looking for a dedicated Customer Service Support Assistant to join our administrative team. The Role - We are seeking a highly organized, independent, and confident Customer Service Support Assistant to help manage our parent communication and registration processes during our busy summer camp season. Working directly under our Communications Coordinator, you will serve as a frontline voice of the company. Because this is a fully remote position, we need a self-starter who possesses excellent phone and email etiquette, learns databases quickly, and can confidently solve problems for our families while maintaining a warm and professional brand tone. Key Responsibilities - Frontline Parent Support: Confidently manage high-volume incoming phone calls and emails from parents regarding summer camp registration, daily schedules, and general inquiries. - Inbox Management: Assist the Communications Coordinator in maintaining our strict "Zero Inbox" standard for the Got Game Admin email during our peak May and June registration windows. - Database Administration: Navigate and manage parent accounts within our 'Playbook' registration system, ensuring enrollment data, pricing, and capacity limits are accurate. - Customer Experience: Filter operational noise by answering routine questions and escalating complex or sensitive issues to the Communications Coordinator. - Brand Voice: Ensure all written and verbal communication aligns with the positive, energetic, and professional "Got Game Way". Work Details - This is a part-time, remote position. - Target start date is mid-May to align with our final push for summer camp operations. - This is a seasonal position, work will end in Mid August - Must have access to a quiet workspace, a reliable computer, and high-speed internet. Requirements Requirements & Qualifications - Experience: Previous experience in customer service, administrative support, or remote help-desk roles. - Communication Skills: Exceptional written and verbal communication skills. You must be comfortable spending a significant portion of your shift on the phone with parents. - Technical Proficiency: Strong computer skills with the ability to quickly learn our registration database (Playbook). Experience with general CRM platforms, email ticketing systems, and Google Workspace is highly preferred. - Independent Worker: Proven ability to work remotely with minimal supervision. You must be confident in your ability to find answers and solve problems autonomously. Tone: Ability to remain calm, empathetic, and professional under pressure, especially when assisting frustrated or confused customers.