About Got Game Sports - Got Game Sports is one of the premier youth sports and camp organizations in Los Angeles and Colorado. We pride ourselves on delivering a premium quality experience, maintaining high engagement, and executing the "Got Game Way". We are looking for a dedicated Customer Service Support Assistant to join our administrative team. The Role - We are seeking a highly organized, independent, and confident Customer Service Support Assistant to help manage our parent communication and registration processes during our busy summer camp season. Working directly under our Communications Coordinator, you will serve as a frontline voice of the company. Because this is a fully remote position, we need a self-starter who possesses excellent phone and email etiquette, learns databases quickly, and can confidently solve problems for our families while maintaining a warm and professional brand tone. Key Responsibilities - Frontline Parent Support: Confidently manage high-volume incoming phone calls and emails from parents regarding summer camp registration, daily schedules, and general inquiries. - Inbox Management: Assist the Communications Coordinator in maintaining our strict "Zero Inbox" standard for the Got Game Admin email during our peak May and June registration windows. - Database Administration: Navigate and manage parent accounts within our 'Playbook' registration system, ensuring enrollment data, pricing, and capacity limits are accurate. - Customer Experience: Filter operational noise by answering routine questions and escalating complex or sensitive issues to the Communications Coordinator. - Brand Voice: Ensure all written and verbal communication aligns with the positive, energetic, and professional "Got Game Way". Work Details - This is a part-time, remote position. - Target start date is mid-May to align with our final push for summer camp operations. - This is a seasonal position, work will end in Mid August - Must have access to a quiet workspace, a reliable computer, and high-speed internet. Requirements Requirements & Qualifications - Experience: Previous experience in customer service, administrative support, or remote help-desk roles. - Communication Skills: Exceptional written and verbal communication skills. You must be comfortable spending a significant portion of your shift on the phone with parents. - Technical Proficiency: Strong computer skills with the ability to quickly learn our registration database (Playbook). Experience with general CRM platforms, email ticketing systems, and Google Workspace is highly preferred. - Independent Worker: Proven ability to work remotely with minimal supervision. You must be confident in your ability to find answers and solve problems autonomously. Tone: Ability to remain calm, empathetic, and professional under pressure, especially when assisting frustrated or confused customers.

WE ARE HIRING INTERPRETERS!!! LANGUAGE: English Requirements: • 90% English proficiency • Steady wired internet connection • USB Wired headset • Windows 10 or MacOS WHAT WE OFFER YOU: • Fully remote position with a clear schedule • Full-time or part-time position • Immediate availability to start working after onboarding • Monthly payments • Per minute Rate. YOUR RESPONSIBILITIES: • Answer calls professionally, acting according to the Interpreters code of conduct. • Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically). • Go into internal professional training. • Communicate and report to your team leader. YOUR BACKGROUND AND EXPERIENCE: • Proficiency/Bilingual/Native level of English and target language. • 1+ years of interpreting experience (Desirable). • High emotional intelligence and tolerance of diverse cultures. • High level of communication, listening, note-taking, and memory retention skills. WHAT WE OFFER YOU: • Fully remote position with a clear schedule • Full-time or part-time position • Immediate availability to start working after onboarding • Internal training, Good Comunication.

• Manage customer inquiries across Marsupial Papers (website and email), Etsy, and Nexcards • Respond to quote requests, product questions, timeline inquiries, and order status updates • Provide a high-quality, personalized customer experience for wedding clients • Update and manage Etsy listings and product listings on website • Assist with order coordination and general storefront maintenance • Handle invoicing, including creating, sending, and tracking invoices • Post content on Instagram for company papers • Assist with caption writing and content scheduling (scope to be finalized during onboarding) • Support outreach efforts to wedding planners in target markets (Washington DC and Houston) • Execute small operational projects as needed • Support cold outbound efforts to wedding planners using structured outreach playbooks

Role Description This is your opportunity to be part of Midco – a leader in communications and technology! As a member of our team, you’ll redefine customer experience, creating meaningful connections with each customer you serve. As a CX Specialist I, you will create meaningful connections with customers by delivering exceptional experiences. In this role, you will build strong relationships while efficiently managing multiple inquiries and resolving concerns related to internet, billing, cable and phone services. Your focus will be on providing accurate, timely and empathetic support while identifying opportunities to enhance customer satisfaction and loyalty. - Connect with customers to provide solutions for product, service and billing inquiries. - Deliver exceptional customer experiences by building rapport, demonstrating empathy and resolving questions and concerns accurately. - Identify and recommend products and solutions based on individual customer needs, enhancing their understanding of Midco's offerings and options. - Utilize creative problem-solving skills to troubleshoot and address customer questions and concerns. - Follow up with customers in a timely manner when necessary. - Efficiently manage time and handle customer interactions, ensuring accurate responses and high customer satisfaction. - Navigate multiple tools and systems to troubleshoot issues, find resolutions and seamlessly support customers. - Document customer interactions and transactions, including inquiries, complaints, comments, and actions taken, ensuring accurate records. - Maintain strong knowledge of Midco products and services. - Provide feedback and suggest improvements for internal and customer-facing tools and systems. - Participate in training to develop and broaden skill sets and support customer demand. - Make providing an exceptional customer experience a daily focus by embracing the culture of empowerment to do the right thing for our customers. - Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same. - Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures. - Maintain reliable and predictable attendance as required by the position. - Perform other duties as assigned. Qualifications - High school diploma or equivalent (GED). - Basic typing, email and computer skills. - Proficient at using technology including the internet and applications. - Exceptional communication skills, both verbal and written. - Ability to adapt and excel in a fast-paced work environment. Requirements - Inbound and outbound call center environment, wearing a headset. - Extremely time sensitive to meet customer demand. - May be required to work in excess of 40 hours per week. - Most shifts are outside normal business hours, and include rotating holidays, evenings, and weekends as business demands. Benefits - Work-from-home full time with all computer and phone equipment provided! - Bilingual Spanish speaking differentials available. - Living within a 60-mile radius of Aberdeen, SD required. - Hiring for multiple shifts working 40 hours per week (mid-morning to late afternoon) with evening and weekend availability essential. - 5%-15% shift differentials may be available. - Learn, grow, and succeed with interactive training that is fully paid. - Excellent benefits package including medical, dental, vision, PTO, and FREE Midco tv and internet, and more!