• Works collaboratively with the healthcare team to provide remote supportive care for patients • Promotes quality patient care, comfort, and a safe environment • Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson • Recognizes the patients, their family/designated care partner(s) in providing safety and compassionate care • Communicates with the interprofessional team, patient, family, and designated care partners

Role Description We are seeking a detail-oriented individual to join our team. This position is ideal for someone who excels in data entry and has strong typing skills, with the flexibility of working remotely. - Accurately enter and manage customer orders in our database. - Ensure timely processing of orders and resolve any discrepancies. - Maintain detailed records of customer interactions and transactions. - Provide support to other departments as required. - Assist with data management and reporting tasks. Qualifications - Proven experience in data entry or a similar role. - Strong typing skills with a high level of accuracy. - Proficient in using office software, particularly spreadsheets and databases. - Excellent attention to detail and organisational skills. - Effective communication skills, both written and verbal. Requirements - Experience in a customer service environment. - Familiarity with order management systems. - Ability to work independently and manage time effectively.

• Assist with installing and configuring approved applications by following documented steps and team guidance. • Help monitor basic application status (alerts, dashboards, logs) and report issues to senior staff. • Perform routine tasks such as user access requests, scheduled restarts, and simple configuration changes (where permitted). • Respond to Tier 1, 2 and Tier 3 application incidents and service requests, following ticketing and escalation procedures. • Troubleshoot common issues (login problems, permissions, basic errors) and document findings and next steps. • Escalate complex or high-impact issues to the appropriate team and provide clear notes for faster resolution. • Maintain and update runbooks, knowledge articles, and how-to guides for common support scenarios. • Communicate status updates to users and stakeholders in a clear, professional manner. • Foundational understanding of the Common Data Service (Dataverse) and D365 environments. • Design and implement custom entities, fields, business rules, and complex workflows within the D365 environment to meet evolving business needs. • Create and optimize cloud flows to automate cross-application processes, replacing legacy background workflows where applicable. • Support audits by gathering requested information and ensuring documentation is up to date. • Participate in training, shadowing, and team knowledge sharing to build application and support skills.

Become a part of our caring community The Utilization Management (UM) Coordinator contributes to administration of UM. The UM Coordinator performs varied activities and moderately complex administrative, operational, and Enrollee support assignments. The individual in this role performs computations and typically works on semi-routine assignments. POSITION RESPONSIBILITIES: - Provides nonclinical support for the policies and procedures, ensuring best and most appropriate treatment, care, or services for our Enrollees - Assists Providers with discharge planning for Enrollees with inpatient stay or outpatient physical health - Works on special projects with the clinical team - Completes Provider-facing responsibilities Use your skills to make an impact Required Qualifications - 1 or more years administrative or technical support experience - Working knowledge of MS Office including Word, Excel, and Outlook in a Windows based environment and an ability to quickly learn new systems - Must be passionate about contributing to an organization focused on improving consumer experiences Preferred Qualifications - Proficient using electronic medical record and documentation programs - Experience with Utilization Review and/or Prior Authorization, preferably within a managed care organization - Proficient and/or experience with medical terminology and/or ICD-10 codes - Bachelor's Degree in Business, Finance or a related field - Prior member service or customer service telephone experience desired Additional Information - Must be able to work occasional Saturday rotations WAH Internet Statement To ensure Home or Hybrid Home/Office employees', the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: - At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. - Satellite, cellular and microwave connection can be used only if approved by leadership. - Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. - Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. - Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Benefits Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including: - Health benefits effective day 1 - Paid time off, holidays, volunteer time and jury duty pay - Recognition pay - 401(k) retirement savings plan with employer match - Tuition assistance - Scholarships for eligible dependents - Parental and caregiver leave - Employee charity matching program - Network Resource Groups (NRGs) - Career development opportunities HireVue As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. SSN Alert Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $40,000 - $52,300 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.