Are you someone who naturally operates with precision, professionalism, and a high standard of excellence? We are seeking refined, detail-driven individuals to support a high-touch client experience by managing logistics, coordinating schedules, and ensuring every detail is executed flawlessly. This fully remote opportunity is ideal for those who take pride in delivering seamless, elevated service while working independently. No prior experience is required; however, a strong sense of organization, discretion, and client care is essential. Comprehensive training and ongoing support are provided.  The Role As a Client Experience Coordinator, you will play a key role in ensuring every client interaction is smooth, polished, and thoughtfully managed from beginning to end. Key Responsibilities: - Provide attentive, personalized communication tailored to each client - Oversee scheduling, confirmations, and detailed coordination with accuracy - Anticipate client needs and proactively ensure all elements are in place - Maintain clear, timely updates throughout the entire process - Deliver a seamless, high-standard experience from initial planning to completion What Sets You Apart - Exceptional attention to detail and organizational ability - Strong, polished communication skills - Ability to manage responsibilities independently with professionalism - Tech-savvy and comfortable navigating digital tools and systems - A proactive mindset with a solutions-oriented approach - A natural ability to create a calm, seamless experience for others Why This Opportunity Is Different - Fully remote with flexible scheduling - Designed for autonomy and work-life balance - Structured onboarding with continued mentorship - A collaborative, supportive team environment - Performance-based growth opportunities within a premium service space Ideal Candidate Profile This role is especially well-suited for individuals who appreciate flexibility without compromising professionalism, including: - Stay-at-home parents seeking a polished, remote career path - Military spouses - Professionals transitioning into a more flexible, client-focused role - Individuals who value organization, discretion, and elevated service Location Requirement Applicants must be authorized to work in: United States, United Kingdom, Mexico, Spain, Australia, or LATAM regions Apply If you are highly organized, dependable, and take pride in delivering a refined, seamless experience, we invite you to apply.

We're looking for a reliable and detail-oriented Service Support Coordinator to assist with managing client requests, coordinating service-related tasks, and ensuring operations run smoothly from start to finish. This fully remote opportunity is ideal for someone who enjoys working with people, staying organized, and keeping workflows efficient and on track. In this role, you'll use established systems, tools, and training to support day-to-day operations, track progress, and maintain clear communication across tasks. You'll work independently while ensuring accuracy, professionalism, and consistency in every aspect of your work. What You'll Do: Coordinate service requests, timelines, and task progress Communicate with clients and team members to gather and confirm details Track updates, monitor outstanding items, and follow up as needed Maintain organized digital records and service documentation Ensure all tasks are completed accurately and on time Assist with workflow coordination to keep operations running efficiently Support a positive and seamless client experience What We're Looking For: Strong communication and organizational skills Ability to manage multiple tasks and prioritize effectively Experience in customer service, coordination, administrative support, or operations (preferred, not required) Comfortable working independently in a remote environment Detail-focused, dependable, and proactive Tech-savvy and able to learn new systems quickly Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM Why This Role Stands Out: Fully remote flexibility Structured onboarding and ongoing support Clear systems and processes designed for success Opportunity to build valuable coordination and support skills Supportive and collaborative team environment

• Coordinate the contracting process by partnering with legal and internal stakeholders to draft, review, redline, and facilitate execution of manufacturer contracts related to access, data, and services. • Align contract documentation with operational capabilities, reimbursement models, compliance requirements, and internal risk controls. • Ensure accuracy, clarity, and consistency across contractual documentation. • Own the operational execution of the RFP process from intake through submission, including coordination of inputs, timelines, and deliverables. • Ensure timely, accurate, and high-quality RFP submissions by managing workflows, content integration, and stakeholder contributions. • Utilize the RFP repository to populate and maintain standard responses, coordinating updates with internal subject matter experts. • Structure proposals and synthesize clinical, technical, and operational content into clear, cohesive submissions. • Ensure compliance with RFP specifications, timelines, and evaluation criteria. • Maintain and continuously improve the RFP repository/library. • Develop and manage implementation plans to support the transition of awarded contracts into operational readiness. • Define scope, timelines, milestones, KPIs, and cross-functional handoffs required for successful program launch. • Coordinate cross-functional handoffs across Operations, Clinical, Finance, and Technology to ensure a smooth transition from contract execution to program launch. • Facilitate structured reviews with Legal, Compliance, Clinical Services, Patient Access, Finance, Technology/PMO, and Sales. • Drive coordination, issue tracking, and resolution across teams to support timely execution of deliverables. • Provide clear status updates, track decisions, and escalate risks as needed. • Maintain and standardize proposal and contract content, including standard responses, case studies, service descriptions, bios, and qualifications. • Partner with the Pharma Relations Program Manager and PMO to ensure business rules, workflows, and documentation are current, consistent, and accessible. • Track progress, risks, and dependencies; produce status reporting, dashboards, and post-award debriefs. • Capture lessons learned and implement process improvements to enhance efficiency, quality, and consistency across workflows. • Establish and maintain operational processes, tools, and documentation that enable Program Management and Business Development teams to effectively execute and manage manufacturer programs.

• Support daily facilities operations across repairs, maintenance, vendor coordination, and urgent building issues • Track open tasks, follow-ups, and next steps to ensure nothing gets missed • Communicate clearly with internal teams, vendors, and building stakeholders • Help document workflows and build repeatable processes as the team scales • Identify recurring problems (ex: repeated leaks, access issues, vendor delays) and flag trends early • Assist with operational reporting, photos, documentation, and issue tracking • Learn and adopt new tools, systems, and AI-driven workflows to reduce manual work • Step into messy situations with a mindset of: “What’s the real problem here, and what’s the next best action?”