Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions.
Service Support Coordinator
Location
United States
Posted
47 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Service Support Coordinator
Traveling with Mchaila
We're looking for a reliable and detail-oriented Service Support Coordinator to assist with managing client requests, coordinating service-related tasks, and ensuring operations run smoothly from start to finish. This fully remote opportunity is ideal for someone who enjoys working with people, staying organized, and keeping workflows efficient and on track. In this role, you'll use established systems, tools, and training to support day-to-day operations, track progress, and maintain clear communication across tasks. You'll work independently while ensuring accuracy, professionalism, and consistency in every aspect of your work. What You'll Do: Coordinate service requests, timelines, and task progress Communicate with clients and team members to gather and confirm details Track updates, monitor outstanding items, and follow up as needed Maintain organized digital records and service documentation Ensure all tasks are completed accurately and on time Assist with workflow coordination to keep operations running efficiently Support a positive and seamless client experience What We're Looking For: Strong communication and organizational skills Ability to manage multiple tasks and prioritize effectively Experience in customer service, coordination, administrative support, or operations (preferred, not required) Comfortable working independently in a remote environment Detail-focused, dependable, and proactive Tech-savvy and able to learn new systems quickly Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM Why This Role Stands Out: Fully remote flexibility Structured onboarding and ongoing support Clear systems and processes designed for success Opportunity to build valuable coordination and support skills Supportive and collaborative team environment
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Working Location: Chile, Santiago Workplace Flexibility: Remote For over 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. We live each day by our philosophy, True to Life, developing medical technologies and improving the quality of patient care so that people everywhere can pursue their wishes, dreams, and lives. Our five core values empower us to achieve our purpose: Patient Focus, Integrity, Innovation, Impact and Empathy. Learn more about Life at Olympus: https://www.olympusamerica.com/careers. Job Description Responsible for the management of imports and purchases of inventory of the company from the shipment of the PO to the supplier, subsequent follow-up until it physically arrives at the warehouse. Subsequently cross-check the documentation related to each shipment and summary of associated costs for costing by the Finance area. Job Duties - Responsible for managing and monitoring imports, exports, and inventory purchases. - Prepare the costing sheet by import folder and document labeling for costing by Finance. - Performs other related tasks as assigned. - Keep the Comex Import Report updated. - Work closely with freight forwarders on documentation, freight, and insurance quotes, and to ensure delivery commitments are met from the end user. - Handle import and export procedures, documentation, and logistics related to international shipments, including invoicing, inspections, certificates of origin, shippers, letters of instruction, document negotiation (letter of credit, demand drafts, beneficiary certificates, etc.), flight information, and deliveries. - Interact daily with the distribution center and supply chain management to understand the impact of inventory on order fulfillment/allocation. - Respond to inquiries about the status of orders placed, orders opened, and backorders on a daily basis to ensure shipment date commitments are met. - Works with Business Units to resolve order inaccuracies, such as product requirements, price differences, shipping information, credit holds, etc. Job Qualifications Required: - Technical Studies in Foreign Trade or related career. - Minimum of 2 years of experience in similar positions. - Microsoft Office Intermediate (Excel, Word, PowerPoint). - Excellent customer service. - Effective communication. - Organization. - Time management. - Troubleshooting. - Teamwork. - Detail orientation. - Adaptability. - ERP Management. - Intermediate English. 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As a global medical technology company, we collaborate with healthcare professionals to deliver the best solutions and services for early detection, diagnosis, and minimally invasive treatment, aiming to improve patient outcomes by advancing care in specific disease states. For over 100 years, Olympus has strived to contribute to society by manufacturing products designed to deliver optimal results to customers around the world. Headquartered in Tokyo, Japan, Olympus employs more than 31,000 people worldwide across nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs over 5,200 people across North and South America. For more information, visit www.olympusamerica.com. We are deeply committed to fostering a respectful, fair, and welcoming workplace for all people, perspectives, and lifestyles. 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Applicants with disabilities: Olympus is committed to ensuring our hiring process is accessible to all. If you need accommodation to complete the application or hiring process, please contact Olympus via email at OCAAccommodations@olympus.com. If your disability prevents you from sending an email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787). Posting Notes: || Chile (CL) || Región Metropolitana de Santiago (CL-RM) || Santiago || Commercial Operations


