We're looking for a reliable and detail-oriented Service Support Coordinator to assist with managing client requests, coordinating service-related tasks, and ensuring operations run smoothly from start to finish. This fully remote opportunity is ideal for someone who enjoys working with people, staying organized, and keeping workflows efficient and on track. In this role, you'll use established systems, tools, and training to support day-to-day operations, track progress, and maintain clear communication across tasks. You'll work independently while ensuring accuracy, professionalism, and consistency in every aspect of your work. What You'll Do: Coordinate service requests, timelines, and task progress Communicate with clients and team members to gather and confirm details Track updates, monitor outstanding items, and follow up as needed Maintain organized digital records and service documentation Ensure all tasks are completed accurately and on time Assist with workflow coordination to keep operations running efficiently Support a positive and seamless client experience What We're Looking For: Strong communication and organizational skills Ability to manage multiple tasks and prioritize effectively Experience in customer service, coordination, administrative support, or operations (preferred, not required) Comfortable working independently in a remote environment Detail-focused, dependable, and proactive Tech-savvy and able to learn new systems quickly Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM Why This Role Stands Out: Fully remote flexibility Structured onboarding and ongoing support Clear systems and processes designed for success Opportunity to build valuable coordination and support skills Supportive and collaborative team environment

• Coordinate the contracting process by partnering with legal and internal stakeholders to draft, review, redline, and facilitate execution of manufacturer contracts related to access, data, and services. • Align contract documentation with operational capabilities, reimbursement models, compliance requirements, and internal risk controls. • Ensure accuracy, clarity, and consistency across contractual documentation. • Own the operational execution of the RFP process from intake through submission, including coordination of inputs, timelines, and deliverables. • Ensure timely, accurate, and high-quality RFP submissions by managing workflows, content integration, and stakeholder contributions. • Utilize the RFP repository to populate and maintain standard responses, coordinating updates with internal subject matter experts. • Structure proposals and synthesize clinical, technical, and operational content into clear, cohesive submissions. • Ensure compliance with RFP specifications, timelines, and evaluation criteria. • Maintain and continuously improve the RFP repository/library. • Develop and manage implementation plans to support the transition of awarded contracts into operational readiness. • Define scope, timelines, milestones, KPIs, and cross-functional handoffs required for successful program launch. • Coordinate cross-functional handoffs across Operations, Clinical, Finance, and Technology to ensure a smooth transition from contract execution to program launch. • Facilitate structured reviews with Legal, Compliance, Clinical Services, Patient Access, Finance, Technology/PMO, and Sales. • Drive coordination, issue tracking, and resolution across teams to support timely execution of deliverables. • Provide clear status updates, track decisions, and escalate risks as needed. • Maintain and standardize proposal and contract content, including standard responses, case studies, service descriptions, bios, and qualifications. • Partner with the Pharma Relations Program Manager and PMO to ensure business rules, workflows, and documentation are current, consistent, and accessible. • Track progress, risks, and dependencies; produce status reporting, dashboards, and post-award debriefs. • Capture lessons learned and implement process improvements to enhance efficiency, quality, and consistency across workflows. • Establish and maintain operational processes, tools, and documentation that enable Program Management and Business Development teams to effectively execute and manage manufacturer programs.

• Support daily facilities operations across repairs, maintenance, vendor coordination, and urgent building issues • Track open tasks, follow-ups, and next steps to ensure nothing gets missed • Communicate clearly with internal teams, vendors, and building stakeholders • Help document workflows and build repeatable processes as the team scales • Identify recurring problems (ex: repeated leaks, access issues, vendor delays) and flag trends early • Assist with operational reporting, photos, documentation, and issue tracking • Learn and adopt new tools, systems, and AI-driven workflows to reduce manual work • Step into messy situations with a mindset of: “What’s the real problem here, and what’s the next best action?”

Title: Licensing Specialist State Role Title: Prog Admin Specialist II Hiring Range: Up to $75,000 Pay Band: 5 Agency: Dept Behavioral Health/Develop Location: Central Office Agency Website: www.dbhds.virginia.gov Recruitment Type: General Public - G Job Duties The Virginia Department of Behavioral Health and Developmental Services (DBHDS) is seeking an experienced professional to serve as a Licensing Specialist in the Central Region (Region IV). This position will provide regulatory technical assistance and conduct statute mandated inspections and investigations of licensed developmental disability, mental health and substance use disorder providers to ensure individuals receiving care and treatment are receiving services consistent with the Rules and Regulations For Licensing Providers by the Department of Behavioral Health and Developmental Services [12 VAC 35–105] and the Regulations for Children’s Residential Facilities [12VAC35-46]. The position will monitor provider compliance by reviewing complaints and reports of serious incidents and conducting inspections and investigations. Duties include issuing and modifying licenses and reviewing requests to modify services. Based on reviews, the Licensing Specialist will provide regulatory technical assistance to providers on how to comply with applicable regulations, as well as how to develop and implement systemic corrective actions for areas found not in compliance. Based on regulatory compliance, the LS will recommend licensing actions. This position is a field position requiring frequent daytime travel and infrequent overnight travel. It will be based in the Central part of Virginia (Richmond, Chesterfield, Henrico, Hanover, Goochland, Powhatan, Petersburg and Farmville) and is approved for 100% telework. However, staff must be available for onsite office meetings/special projects, as requested by OL, at the DBHDS Central Office located in Richmond, Virginia. It’s strongly suggested that applicants live within a 30-40 mile radius of the region, in order to meet the duties and demands of the position. Minimum Qualifications • Understanding of clinical assessments and how they tie to service plan development and implementation. • Experience working with individuals with substance use disorders, mental health diagnoses and/or developmental disabilities • Administrative, management and/or quality assurance experience with public and private service delivery systems. • Experience in interpreting regulations and policies. • Ability to develop professional relationships as a foundation for providing guidance and discussing potential concerns with providers, along with the ability to communicate verbally and in writing with internal and external stakeholders. Additional Considerations • Regulatory experience. Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. This position is eligible, however not guaranteed, for telework opportunities; availability, hours, and duration of telework shall be approved as outlined in the Commonwealth telework policy. For consideration, interested applicants must apply by completing the online application and/or submit a resume. However, emailed, faxed, and hand-delivered applications and/or resumes will not be accepted. Applications must be submitted by 11:55 p.m., on the listed closing date. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. DBHDS welcomes all applicants authorized to work in the U.S. For more information on how to seek this authorization, please refer to Working in the United States or contact the U.S. Citizenship and Immigration Services office directly. For any technical assistance with the jobs.virginia.gov website, please contact applicantinquiry@dhrm.virginia.gov. Contact Information Name: ShaKiera Miles Phone: N/A Email: shakiera.miles@dbhds.virginia.gov - Inquiries Only/No Submissions, to include resumes. In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019. Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.