• Contract calculations • Invoicing • Collections • Preparing reports • Responsible for controls and financial reporting • Advanced Excel skills and the ability to interpret written information are essential • Good communication, an analytical mindset, and the ability to work well in a team are important • Previous experience with accounts payable and accounts receivable is required. A degree in Accounting is a plus.

• Oversee end-to-end scheduling operations across approximately 150 active programs • Ensure optimal resource allocation and schedule efficiency across all programs • Proactively identify and resolve scheduling conflicts, gaps, and inefficiencies • Maintain accurate and up-to-date scheduling data across systems • Make independent staffing decisions, including substitute assignments and last-minute coverage • Ensure programs are adequately staffed based on demand and service requirements • Collaborate with recruitment and talent teams to address staffing gaps and pipeline needs • Monitor staff performance and alignment with program requirements • Conduct regular quality audits to ensure programs meet internal and client standards • Identify trends, risks, and areas for improvement, and implement corrective actions • Drive continuous improvement initiatives to enhance program delivery and outcomes • Serve as the primary point of contact for assigned client portfolio • Manage client communications across email, phone, and virtual meetings (Zoom) • Build strong, trust-based relationships with clients through proactive engagement • Address client concerns, provide updates, and ensure high satisfaction levels • Act as the first responder for operational incidents and urgent issues • Lead issue resolution with speed, accountability, and clear communication • Escalate critical issues when necessary while maintaining ownership of outcomes • Oversee program materials, logistics, and vendor coordination • Ensure timely delivery and quality of materials required for program execution • Work cross-functionally with internal teams and external partners • Identify opportunities for program renewal, upsell, and expansion • Provide insights and recommendations to leadership based on operational data and client feedback • Contribute to process improvements, documentation, and scalability initiatives

• Manage end-to-end **client invoicing processes** (monthly, per-session, and contract-based billing) • Ensure invoices are accurate, timely, and aligned with contract terms and pricing structures • Maintain billing schedules and track invoicing milestones across all client accounts • Partner with operations and client-facing teams to validate billable activities and data inputs • Own **collections management**, including follow-ups on outstanding invoices and past-due accounts • Maintain accurate **aging reports** and proactively track payment status • Communicate professionally with clients regarding billing inquiries and payment issues • Escalate non-payment risks and recommend actions to leadership • Identify and implement improvements to reduce DSO (Days Sales Outstanding) • Manage the **full lifecycle of client and vendor contracts**, including renewals and amendments • Maintain a centralized, organized **contract repository and tracking log** • Monitor key contract dates (renewals, expirations, billing triggers) and ensure timely action • Support compliance by ensuring contracts are properly executed and filed • Coordinate **contractor (1099) payments**, ensuring accuracy and timely disbursement • Act as the primary liaison with **PEO providers (e.g., Gusto, Rippling, Justworks)** for: - W-2 payroll processing and validation - Benefits administration and enrollment - Employee record maintenance and updates • Ensure payroll inputs (hours, rates, adjustments) are accurate and submitted on time • Support audits and reporting related to payroll and benefits • Manage **new hire onboarding administration**, including documentation and compliance requirements • Coordinate **benefits enrollment** and respond to employee inquiries related to payroll and benefits • Maintain organized employee records and ensure documentation is complete and up to date • Support general administrative operations to keep internal systems running efficiently • Support **monthly financial close** in collaboration with the fractional CFO and external accountants • Prepare and reconcile financial data, including invoices, payments, and expense records • Ensure proper **revenue recognition alignment** based on contracts and delivery • Assist in maintaining accurate financial records in accounting systems • Review and approve expenses within defined thresholds and company policies • Ensure proper documentation and categorization of expenses • Monitor spending patterns and flag anomalies or risks • Work closely with operations, HR, and leadership teams to ensure alignment across financial and administrative processes • Coordinate with **external CPAs, bookkeepers, and fractional CFOs** as needed • Contribute to process improvements, documentation, and system optimization initiatives

Build strong partnerships with teams, providing financial insights and guidance. Develop business cases to support strategic priorities and lead forecasting to optimize performance and influence sustainable outcomes. Communicate complex financial...