SAIC has several openings for a Fully Remote, Help Desk Agent I supporting The Virginia Information Technology Agency (VITA) Program. Our Help Desk is the 24x7x365 single point of contact for all Information Technology issues and requests from VITA employees and customers, and supports users at every skill level and background via telephone, chat, email, and direct ticket submission. Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. Qualifications - External Service Desk Analyst Experience/Knowledge Required - Customer Service and Level 1 Technical Support - Troubleshooting - Problem Solving - PC Proficiency - Identifying and resolving level 1 customer issues - Documentation - Soft Skills- Personable and Professional - MS Office - Ticketing System - Possesses the ability to work in a specified ticketing system including but not limited to: - Documentation - Ticket Routing - Ticket Categorization - Ticket Closure - Knowledge Base - Metrics & Time Management - Metric Scorecard - Attendance & Scorecards must be kept within parameters of Service Desk Manual - Ability to follow set schedule with little variance SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet. The Role: We are looking for a curious, smart, and “learn it all” Architect with proven experience and a passion for designing transformative solution architectures for our prospects and customers. This high-impact role demands a unique blend of deep technical expertise and executive presence, requiring you to confidently present to C-level executives and translate their strategic goals into actionable technical plans. You will work with technical teams at our prospects and customers to design architectures that drive enterprise modernization, leveraging techniques like capability mapping and exploring innovative solutions with Agentic AI. Your primary goal is to support our growing sales team in achieving revenue goals by unlocking technical blockers and partnering closely with our Sales, Value Engineering, Product Management, Data Ops, and Information Security teams. You will be responsible for supporting engagements with new prospects as well as existing customers that look to expand their footprint. Measures of success include new customer acquisition rates, retention, up-selling, and contribution to overall sales team and business success. The work you’ll do: - Lead and define the overall architecture, data, and cloud strategy for our largest client accounts, leveraging expertise like enterprise modernization and capability mapping. - Confidently engage with and present to customer C-level executives, aligning their strategic objectives with the Celonis technical strategy. - Drive innovation by identifying and architecting solutions that leverage emergent technologies, including Agentic AI. - Be the bridge between our product & engineering teams within Celonis and the client's teams to provide the best technical services. - Assess the IT landscape maturity of our customer installed base for the region. - Participate in pre-Sales and post-Sales phases by engaging with customer Architecture and security teams. - Coach and guide Celonis consulting teams and ecosystem partners on technical implementation issues such as architecture, integration, performance, and scalability. - Develop re-usable assets for the consulting teams on projects. - Develop customer-facing position papers, assets, and thought leadership presentations on architecture and innovation with Celonis. - Create technical designs and presentations for internal and client stakeholders. The qualifications you need: - 10 to 15 years of relevant experience (e.g., Software vendor Architect, CTO at a top consulting firm, or Enterprise Architect at a customer). - Proven ability to think strategically, connecting technical solutions to business value and customer objectives. - Excellent written and verbal communication skills, with a proven track record of presenting complex technical concepts and strategic visions to C-level executives. - Demonstrated experience in Capability Mapping, Enterprise Modernization, and a strong understanding of Agentic AI. - Strong background in Data Architecture, Integrations patterns, and a development background in data-related languages (SQL, Python, etc.). - Strong technical background with a focus on system integrations, data operations, and automation capabilities. - The ability to comfortably switch from explaining an architecture diagram to an environment where you have coded or assembled a demo of that architecture. - Strong understanding of cloud-native architectures, SaaS solutions (Salesforce, SAP, Dynamics CRM, ServiceNow), cybersecurity posture fundamentals, API ecosystems, and legacy on-premise enterprise architectures. - MSc degree in Computer Science or an equivalent in an Information Technology-related field. - Fluency in English is required; an additional language such as Spanish, French, or Italian is a strong advantage. Preferred: - Celonis Certifications and Experience with OCPM and Case Centric Data Pipelines. - AWS/Azure/GCP Certifications. - ESB / ETL Certifications (Mulesoft, Oracle, SAP, Talend, Informatica). - TOGAF/Zachmann Certification. - Experience in at least two domains among: Finance, Manufacturing, Supply Chain, Customer/Consumer Management (Service, Order Management, Sales), HR, Procurement. - Experience in Public Sector / Defence industry #LI-DB5 The base salary range below is for the role in the specified location, based on a Full Time Schedule. Total compensation package will include base salary + bonus/commission + equity + benefits (health, dental, life, 401k, and paid time off). Please note that the base salary range is a guideline, and that the actual total compensation offer will be determined based on various factors, including, but not limited to, applicant's qualifications, skills, experiences, and location. The base salary range below is for the role in Washington, D.C. based on a Full Time Schedule. $173,000—$233,000 USD What Celonis can offer you: - Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations. - Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants. - Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment. - Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration. - Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform. - Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance. - Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually. - Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued. - Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision. About Us: Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide. Get familiar with the Celonis Process Intelligence Platform by watching this video. Celonis Inclusion Statement: At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen. Your Privacy: Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process. Please be aware of common job offer scams, impersonators and frauds. Learn more here.

• Design, implement, and manage endpoint platforms using Microsoft Intune and Iru • Own device lifecycle management (onboarding, offboarding, compliance, and refresh) • Implement automated provisioning with Autopilot and Apple Business Manager (DEP) • Configure and enforce industry-standard hardening baselines for macOS and Windows via Intune/Iru • Manage vulnerability exposure using CrowdStrike Spotlight or similar, and drive remediation SLAs • Own CrowdStrike Falcon platform administration, including sensor deployment, policy configuration, prevention policy tuning, and exclusion management • Lead alert triage and investigation workflows, partnering with the security team on escalations and response • Build and maintain host groups, device policies, and containment workflows • Administer Server Patch and Policy Management through WSUS/AWS SSM • Integrate endpoint platforms with Okta, Entra ID, and other identity providers • Automate endpoint configuration and application lifecycle using scripting (PowerShell, Bash, Python) • Troubleshoot complex endpoint issues across OS, network, and identity layers • Support secure access workflows (VPN, cert-based Wifi authentication) • Build and maintain documentation, runbooks, and standards • Partner with Security, IAM, and Cloud teams to align endpoint strategy with broader platform architecture • Contribute to continuous improvement within your team and across EverOps’ customer base.

The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference? This internship opportunity is part of the IT Finance Strategic Initiatives team supporting the recent acquisition of American Health from Allstate. Using the complex financial structure of the American Health (AH) IT you will help establish a streamlined, consistent and repeatable process that is scalable across all of IT Finance and Analytics, supported by a standardized budgeting and forecasting template that bridges reporting actuals from Workday and forecasting uploads into Apptio. Additional opportunity to build a standardized, repeatable reporting and forecasting process for Azure Cloud for American Health IT spend if internship time allows. Your Responsibilities - Support the monthly actuals review, reconciliation and full year forecast for the American Health IT financials through various, large data extracts from core financial systems (Workday, Apptio) - Operationalize loading and reviewing of forecasting, budget, and actuals data in Apptio IT Planning - Develop a standardized reporting and forecasting template, with integrated load file, optimized for both finance and non-finance end users - Ensure scalability of new reporting and forecasting template through tight partnership with the broader IT Finance and Analytics team - Establish and document a process, in partnership with the TBM Analytics team, to validate financials from Workday tie to Apptio for AH Financials - Opportunity for secondary deliverable to develop forecasting process for Azure cloud spend if time allows Qualifications - Undergrad or graduate student studying in the areas of Finance, Accounting or Economics. - Experience and/or exposure IT financial management practices such as budgeting, forecasting, cost allocations, and operational performance analysis - Advanced level proficiency in Excel required, data integration and Power BI experience a plus - Strong project ownership and organizational skills: self-directed and capable of managing collaboratively without formal authority to achieve results through others; express ideas clearly and persuasively in oral, written, and presentation forms Competencies You Possess - Driving Success: Takes action, initiates activity, pursues ambitious goals with persistence and shows resilience in the face of obstacles and setbacks - Improvement Mindset: Continually seek new ways to apply digital and non-digital solutions to drive innovation, efficiency, effectiveness and transformation to create business/customer value - Winning Together: Actively engages colleagues to achieve shared outcomes by developing trust, understanding diverse perspectives and constructively challenging ideas. - Effective Communicator: Instill confidence with internal and external audiences and translate complex concepts to non-technical stakeholders to help enable understanding and drive informed business decisions Why Join The Standard? We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect: - Real-world experiences and meaningful projects that support your career goals provided by a supportive and responsive management team eager to help with skills development - Opportunities to build relationships and broaden industry knowledge through virtual networking with leaders and team members across the company - Three days of paid time off and paid company holidays during your internship period - A virtual first day orientation and the equipment necessary (e.g., laptop, monitors, headset) for a successful internship experience Salary Range: Comp Range $20.50 - $23.75 depending on years completedPositions will be posted for at least 5 days from original posting date. Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.