Job Title Regional Project Manager - AZ/New Mexico Position Overview Shaw Sports Turf is a leading synthetic turf provider in North America, delivering innovative, high-performance sports surfaces for athletes at all levels. We are committed to excellence, innovation, and customer satisfaction, and we’re looking for a dynamic Regional Project Manager to help grow our brand and impact across the states of Arizona and New Mexico The Regional Project Manager is responsible for overseeing the construction phase of synthetic turf projects across their assigned region. This includes direct supervision of subcontractors, schedule and sequencing of installations, cost control, and quality assurance. The role serves as a key liaison between Shaw Sports Turf, customers, general contractors, and internal teams—supporting both project execution and long-term client satisfaction. The Regional Project Manager also plays a strategic role in developing subcontractor partnerships, supporting estimating, and driving operational efficiency. The role is based & work remotely in Arizona or New Mexico, supporting high volume areas in both Arizona and New Mexico. Frequent travel across the territory(Southwest) and periodic visits to our North Georgia headquarters are expected. Key Responsibilities: Project Management - Manage and review subcontractor and vendor contracts prior to execution to ensure scope accuracy, cost alignment, and compliance with company standards. - Review and approve shop drawings, submittals, and technical documents to verify compliance with project specifications and design requirements. - Oversee all phases of project execution, including turf installation, base grading, infill, and punch lists. - Schedule and sequence mobilizations, deliveries, and installation activities to meet deadlines. - Ensure construction execution complies with plans, specifications, and Shaw standards. - Conduct site surveys, job walks, and pre-bid/pre-construction meetings. - Provide weekly forecasts, production reports, and project updates to leadership. - Manage project closeout, including substantial completion, documentation, and owner training. - Enforce safety regulations, standard operating procedures, and quality standards. Client & Customer Service - Serve as the regional customer service liaison, ensuring strong communication and problem resolution. - Provide maintenance training and hand-off at project completion. - Support Sales by attending pre-bid meetings, presentations, and providing technical expertise, where applicable, - Conduct lifecycle site visits to assess field performance and customer satisfaction. - Respond quickly to warranty, emergency service, and repair requests in coordination with Quality Department. Financial & Operational Oversight - Monitor scope changes, identifying opportunities for additional revenue or cost savings. - Review and approve subcontractor invoices and assist with change order billing. - Support estimating efforts to reduce installation and material procurement costs. - Ensure profit and loss accountability for regional projects. Supplier & Subcontractor Development - Identify, evaluate, and build relationships with subcontractors across all trades in the region, with a focus on improving pricing competitiveness and enhancing quality of service. - Develop local suppliers for infill, logistics, and field components. - Build and maintain partnerships to improve regional execution capacity. Lifecycle & End-of-Life Management - Drive customer satisfaction through proactive maintenance and service programs. - Develop and oversee regional teams for maintenance and support services. Supervisory Responsibilities - Directly supervise subcontractors and vendors on job sites. - Assign, direct, and evaluate work in accordance with company policies. - Resolve project-related conflicts and maintain compliance with safety and quality standards. Requirements: - Bachelor's Degree or equivalent work experience - 3 + Years of Project Management Experience - Must be able to travel - AutoCAD experience Preferred: - Project Management experience in a construction environment - Construction Management Degree - CAD knowledgeable - Microsoft Office Suite - Project Management Software Competencies - Deliver compelling communication - Build customer satisfaction - Build Trusting Relationships - Adapt and Change Work Shift 8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

• Manage a portfolio of IT projects, ranging from small initiatives to large, complex programs • Lead end-to-end project delivery across the full systems development lifecycle (SDLC) • Define project scope, timelines, budgets, and resource plans • Oversee project execution, ensuring alignment with business objectives and technical requirements • Identify, assess, and mitigate project risks, issues, and dependencies • Provide leadership and direction to cross-functional technical teams • Ensure adherence to project management standards, Agile methodologies, and best practices • Monitor and manage project budgets, forecasts, and overall financial performance • Deliver regular status reports and updates to senior leadership and stakeholders • Coordinate with architecture and technical teams to review and approve solution direction • Manage vendor or contractor performance to ensure successful delivery of project tasks • Facilitate stakeholder communication and engagement across all phases of the project • Develop staffing plans, including onboarding and offboarding of project resources • Support governance processes, including participation in change control boards and approval workflows • Ensure successful delivery and acceptance of project deliverables by sponsors and stakeholders

Training Lead / Project Manager I CBP Technology Service Desk (TSD) Location: Ashburn, VA / Orlando, FL / San Antonio, TX - Primarily remote (must reside within commuting distance of one location) Schedule: Day shift; flexibility required to support training across shifts Employment Type: Full‑time Clearance Requirement: CBP Background Investigation (Unclassified) About Aretec At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, data‑driven operations, and business optimization, enabling federal agencies to accomplish their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and high‑impact solutions that support mission success. Position Summary Aretec is seeking a Training Lead / Project Manager I to support the Customs and Border Protection (CBP) Technology Service Desk (TSD) by designing, delivering, and continuously improving training programs for service desk personnel. This role is responsible for ensuring that all contract staff are fully trained on tools, processes, procedures, and customer service requirements, and that training materials remain aligned with CBP policies, SOPs, and knowledge content. The ideal candidate brings strong instructional design experience, excellent communication skills, and a passion for workforce readiness and performance improvement. What You'll Do - Design, develop, and deliver training programs for new hires, as well as refresher and remedial training for existing service desk agents. - Review, maintain, and update formal training curricula to ensure alignment with TSD Handbooks, Knowledge Management articles, and Standard Operating Procedures (SOPs). - Develop and maintain the Training SOP, including curricula, guides, processes, and procedures for all TSD tasks. - Ensure all contractor personnel are adequately trained in required tools, processes, procedures, and customer service best practices. - Monitor agent performance following training to validate adherence to training instruction and identify areas requiring additional support. - Ensure contract personnel complete all government‑mandated training within established timelines. - Track training completion status and provide reporting to TSD Government leadership. - Continuously assess training effectiveness and contract performance to identify opportunities for improvement. - Develop ad hoc training to support new or updated CBP systems and applications. - Support the Process, Procedure, and Operations Deep Dive (Phase 2: Documentation Updates and Training). Required Qualifications - In‑depth knowledge of training practices, techniques, and delivery methods. - Minimum 3 years of experience designing and delivering training in any professional environment. - Strong written and verbal communication skills, with the ability to present complex information clearly. - Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI). Preferred Qualifications - Certified Professional in Training Management (CPTM) or similar certification. - HDI certification related to training, knowledge management, or service desk operations. - Experience developing and delivering IT service desk training curricula. - Prior CBP or DHS experience. - Experience with ServiceNow and knowledge management systems. - Experience applying adult learning principles and instructional design methodologies. Why Join Aretec - Play a key role in building and sustaining a highly capable federal service desk workforce. - Support a mission‑critical CBP program with national‑level impact. - Collaborate with operations, program management, and government stakeholders. - Competitive compensation and a comprehensive benefits package, including: - Health, Dental, and Vision Insurance - 401(k) with Employer Match - Certification and Professional Development Support - Paid Time Off and Holidays Equal Opportunity Employer Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.

Quality Control Lead / Project Manager I CBP Technology Service Desk (TSD) Location: Ashburn, VA / Orlando, FL / San Antonio, TX - Primarily remote (must reside within commuting distance of one location) Schedule: Day shift; flexibility required to support quality assurance across shifts Employment Type: Full‑time Clearance Requirement: CBP Background Investigation (Unclassified) About Aretec At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, data‑driven operations, and business optimization, enabling federal agencies to accomplish their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and high‑impact solutions that support mission success. Position Summary Aretec is seeking a Quality Control Lead / Project Manager I to lead quality assurance activities for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role is responsible for developing and executing quality control processes that ensure consistently high levels of customer service, adherence to performance standards, and continuous service improvement across all TSD task areas. The ideal candidate is detail‑oriented, analytical, and experienced in service desk quality monitoring and performance evaluation. What You'll Do - Develop, maintain, and enforce the Quality Control Standard Operating Procedure (SOP) detailing processes and procedures for delivering and sustaining high‑quality service desk operations. - Monitor and ensure service desk staff provide polite, professional, and effective customer service across all interaction channels. - Conduct quality monitoring and evaluations of calls, chats, emails, self‑service tickets, and major incident records in accordance with Addendum A scoring criteria. - Ensure a minimum of 25 interactions are reviewed monthly for each task area, including Tier 1 Phone/Chat, Tier 1 Email/Self‑Service, Advanced Support, and ASD. - Score interactions across four quality categories: Interaction, Support, Documentation, and Assignment/Resolution. - Track, analyze, and report quality scores against the ≥90% Acceptable Quality Level (AQL) target. - Identify performance trends and drive continual service improvement initiatives based on AQL analysis and customer feedback. - Review and respond to customer satisfaction survey results and incorporate feedback into improvement plans. - Investigate and remediate complaints from customers and internal/external support groups. - Support the Process, Procedure, and Operations Deep Dive activities, including Phase 1 (Ticket Review/Findings) and Phase 3 (Evaluation). Required Qualifications - In‑depth knowledge of IT service desk and customer support best practices. - Minimum 3 years of experience performing quality control or quality assurance functions in any professional environment. - Strong analytical, reporting, and documentation skills, with attention to detail. - Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI). Preferred Qualifications - HDI Quality Assurance Reviewer or similar quality‑focused certification. - ITIL Foundation certification. - Experience using contact center quality monitoring tools and methodologies. - Prior CBP or DHS quality control or service desk experience. - Experience with ServiceNow reporting and analytics. - Six Sigma or Lean process improvement experience. Why Join Aretec - Play a critical role in ensuring service excellence on a mission‑critical CBP program. - Influence service quality, customer satisfaction, and continuous improvement outcomes. - Collaborate closely with operations, training, and program management teams. - Competitive compensation and a comprehensive benefits package, including: - Health, Dental, and Vision Insurance - 401(k) with Employer Match - Certification and Professional Development Support - Paid Time Off and Holidays Equal Opportunity Employer Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.