Quality Control Lead / Project Manager I CBP Technology Service Desk (TSD) Location: Ashburn, VA / Orlando, FL / San Antonio, TX - Primarily remote (must reside within commuting distance of one location) Schedule: Day shift; flexibility required to support quality assurance across shifts Employment Type: Full‑time Clearance Requirement: CBP Background Investigation (Unclassified) About Aretec At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, data‑driven operations, and business optimization, enabling federal agencies to accomplish their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and high‑impact solutions that support mission success. Position Summary Aretec is seeking a Quality Control Lead / Project Manager I to lead quality assurance activities for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role is responsible for developing and executing quality control processes that ensure consistently high levels of customer service, adherence to performance standards, and continuous service improvement across all TSD task areas. The ideal candidate is detail‑oriented, analytical, and experienced in service desk quality monitoring and performance evaluation. What You'll Do - Develop, maintain, and enforce the Quality Control Standard Operating Procedure (SOP) detailing processes and procedures for delivering and sustaining high‑quality service desk operations. - Monitor and ensure service desk staff provide polite, professional, and effective customer service across all interaction channels. - Conduct quality monitoring and evaluations of calls, chats, emails, self‑service tickets, and major incident records in accordance with Addendum A scoring criteria. - Ensure a minimum of 25 interactions are reviewed monthly for each task area, including Tier 1 Phone/Chat, Tier 1 Email/Self‑Service, Advanced Support, and ASD. - Score interactions across four quality categories: Interaction, Support, Documentation, and Assignment/Resolution. - Track, analyze, and report quality scores against the ≥90% Acceptable Quality Level (AQL) target. - Identify performance trends and drive continual service improvement initiatives based on AQL analysis and customer feedback. - Review and respond to customer satisfaction survey results and incorporate feedback into improvement plans. - Investigate and remediate complaints from customers and internal/external support groups. - Support the Process, Procedure, and Operations Deep Dive activities, including Phase 1 (Ticket Review/Findings) and Phase 3 (Evaluation). Required Qualifications - In‑depth knowledge of IT service desk and customer support best practices. - Minimum 3 years of experience performing quality control or quality assurance functions in any professional environment. - Strong analytical, reporting, and documentation skills, with attention to detail. - Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI). Preferred Qualifications - HDI Quality Assurance Reviewer or similar quality‑focused certification. - ITIL Foundation certification. - Experience using contact center quality monitoring tools and methodologies. - Prior CBP or DHS quality control or service desk experience. - Experience with ServiceNow reporting and analytics. - Six Sigma or Lean process improvement experience. Why Join Aretec - Play a critical role in ensuring service excellence on a mission‑critical CBP program. - Influence service quality, customer satisfaction, and continuous improvement outcomes. - Collaborate closely with operations, training, and program management teams. - Competitive compensation and a comprehensive benefits package, including: - Health, Dental, and Vision Insurance - 401(k) with Employer Match - Certification and Professional Development Support - Paid Time Off and Holidays Equal Opportunity Employer Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.

Pharmacovigilance Associate ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development As a Pharmacovigilance Associate at ICON, you will monitor and ensure the safety of pharmaceutical products by collecting, analyzing, and reporting adverse event information. What You Will Do: Your role will involve delivering pharmacovigilance and drug safety work to a high standard, working closely with your team and stakeholders. Key responsibilities include: - Collecting and reviewing adverse event reports to ensure accurate and timely reporting in accordance with regulatory guidelines. - Conducting signal detection and risk assessment activities to identify potential safety issues. - Collaborating with cross-functional teams to support safety-related inquiries and investigations. - Maintaining up-to-date knowledge of pharmacovigilance regulations and industry best practices. - Assisting in the preparation of safety reports and regulatory submissions. Your Profile: You will bring relevant pharmacovigilance and drug safety experience, along with the following qualifications and skills. Required qualifications and experience: - Bachelor's degree in a relevant scientific discipline or healthcare-related field - Experience in pharmacovigilance, drug safety, or a related area, preferably within a clinical or pharmaceutical environment. - Advanced level of English - Based in Buenos Aires - Remote position What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: - Various annual leave entitlements - A range of health insurance offerings to suit you and your family’s needs. - Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. - Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being. - Life assurance - Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here. Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply

Pharmacovigilance Associate ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development As a Pharmacovigilance Associate at ICON, you will monitor and ensure the safety of pharmaceutical products by collecting, analyzing, and reporting adverse event information. What You Will Do: Your role will involve delivering pharmacovigilance and drug safety work to a high standard, working closely with your team and stakeholders. Key responsibilities include: - Collecting and reviewing adverse event reports to ensure accurate and timely reporting in accordance with regulatory guidelines. - Conducting signal detection and risk assessment activities to identify potential safety issues. - Collaborating with cross-functional teams to support safety-related inquiries and investigations. - Maintaining up-to-date knowledge of pharmacovigilance regulations and industry best practices. - Assisting in the preparation of safety reports and regulatory submissions. Your Profile: You will bring relevant pharmacovigilance and drug safety experience, along with the following qualifications and skills. Required qualifications and experience: - Bachelor's degree in a relevant scientific discipline or healthcare-related field - Experience in pharmacovigilance, drug safety, or a related area, preferably within a clinical or pharmaceutical environment. - Strong analytical skills with attention to detail in data collection and reporting. - Advanced level of English - Based in Buenos Aires - Remote position What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: - Various annual leave entitlements - A range of health insurance offerings to suit you and your family’s needs. - Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. - Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being. - Life assurance - Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here. Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply

Revolution Medicines is a late-stage clinical oncology company developing novel targeted therapies for patients with RAS-addicted cancers. The company’s R&D pipeline comprises RAS(ON) inhibitors designed to suppress diverse oncogenic variants of RAS proteins. The company’s RAS(ON) inhibitors daraxonrasib (RMC-6236), a RAS(ON) multi-selective inhibitor; elironrasib (RMC-6291), a RAS(ON) G12C-selective inhibitor; zoldonrasib (RMC-9805), a RAS(ON) G12D-selective inhibitor; and RMC-5127, a RAS(ON) G12V-selective inhibitor, are currently in clinical development. As a new member of the Revolution Medicines team, you will join other outstanding professionals in a tireless commitment to patients with cancers harboring mutations in the RAS signaling pathway. The Opportunity: This is a rare and highly visible opportunity to help build something new at a pivotal moment in Revolution Medicines’ growth. We are seeking an experienced and highly collaborative Senior Director, Commercial Project Management to play a foundational role in establishing and scaling global commercial project management as a core capability within the global commercialization organization. This role sits within the newly formed Commercialization Effectiveness & Operations (CE&O) function and will be instrumental in translating commercial strategy into disciplined, high‑impact execution across a diverse portfolio of global commercial and commercialization initiatives. You will partner closely with Global Commercial Leads and cross‑functional stakeholders to lead complex, high‑impact global Commercial Project Teams — translating strategy into aligned plans, accelerating execution, and strengthening how we work as we scale. Operating in a build‑while‑scaling environment, this leader will help shape how complex, cross‑functional work gets done—bringing clarity, structure, and momentum while partnering closely with global commercial leadership and cross‑functional stakeholders. The role is intentionally designed for someone who thrives in ambiguity, is energized by creating fit‑for‑purpose ways of working, and is motivated by the opportunity to leave a lasting imprint on how the organization operates. As the capability matures, this role is expected to grow into people leadership and broader sub‑functional ownership. What You’ll Do - Lead cross‑functional Global Commercial Project Teams in close partnership with Global Commercial Leads, driving clarity, alignment, and progress across priorities and interdependencies. - Own end‑to‑end project execution for a portfolio of high‑priority global commercial and commercialization initiatives (e.g., readiness planning, major commercial initiatives, capability build‑outs), ensuring milestones, risks, and dependencies are visible and managed. - Coordinate and integrate inputs across Commercial, Medical, Market Access, Regulatory, Supply/Tech Ops, Legal, Finance, and other partners into cohesive global commercial plans and decision‑ready updates. - Proactively identify risks and remove blockers, driving trade‑offs and timely decisions through strong stakeholder leadership and executive communication. - Help build and scale global commercial project management capability (tools, templates, dashboards, project rhythms) in partnership with the broader CE&O team — bringing practical structure without over‑engineering. - Support governance and ways of working by partnering with CE&O colleagues and functional leaders to strengthen decision‑making, accountability, and escalation paths (shared ownership). - Drive continuous improvement and change adoption across projects by capturing learnings, simplifying processes, and strengthening execution discipline. Who You Are You’re energized by building in ambiguity and thrive when the work is complex and cross‑functional. You bring the right balance of rigor and pragmatism, can influence without authority, and communicate with clarity from working teams through executives. You’re excited to help shape how a global commercial organization operates — not just run individual projects. Required Skills, Experience and Education: - Bachelor’s degree, with 12+ years of relevant experience in biotech/pharma/healthcare, including significant experience leading complex, cross‑functional commercial or commercialization initiatives. - Experience supporting global commercial organizations, including launch readiness, lifecycle management, or major commercialization initiatives. - Experience working across regions and global/local operating models. - Demonstrated Senior Director‑level capability: ability to shape scalable practices, lead through influence, and drive change in evolving organizations. - Strong project leadership skills: planning, dependency/risk management, stakeholder leadership, and executive‑ready communication. - Proven success partnering with senior commercial leaders and leading execution across functions without direct authority. - Track record of thriving in ambiguous, fast‑moving environments with a roll‑up‑your‑sleeves mindset. - Exceptional communication and interpersonal skills, with the ability to translate complexity into clarity for diverse audiences. - Strong judgment, systems thinking, and a solutions‑oriented mindset. Preferred Skills: - Advanced degree (MBA/MS/PhD). - Oncology / specialty pharma commercialization experience. - Formal Project Management training or certification (e.g., PMP). - Early people leadership experience or readiness to step into people leadership as the capability scales. #LI-Remote #LI-JW1 The base pay salary range for this full-time position for candidates working onsite at our headquarters in Redwood City, CA is listed below. The range displayed on each job posting is intended to be the base pay salary range for an individual working onsite in Redwood City and will be adjusted for the local market a candidate is based in. Our base pay salary ranges are determined by role, level, and location. Individual base pay salary is determined by multiple factors, including job-related skills, experience, market dynamics, and relevant education or training. Please note that base pay salary range is one part of the overall total rewards program at RevMed, which includes competitive cash compensation, robust equity awards, strong benefits, and significant learning and development opportunities. Revolution Medicines is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital status, medical condition, and veteran status. Revolution Medicines takes protection and security of personal data very seriously and respects your right to privacy while using our website and when contacting us by email or phone. We will only collect, process and use any personal data that you provide to us in accordance with our CCPA Notice and Privacy Policy. For additional information, please contact privacy@revmed.com. Base Pay Salary Range $232,000—$290,000 USD We are aware of recent recruitment scams in which individuals or organizations falsely represent themselves as being affiliated with Revolution Medicines. These scams may appear as false job advertisements or unsolicited contacts through communication or chat platforms, email, phone, or text message. Please note that Revolution Medicines does not extend unsolicited employment offers and will never ask candidates to provide financial information, purchase equipment, or pay fees as part of the hiring process. All legitimate communication from Revolution Medicines will come from an official @revmed.com email address. If you believe you’ve been contacted by someone impersonating a Revolution Medicines recruiter, please report it to careers@revmed.com so we can share these impersonations with our IT team for tracking and awareness.