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Stanford Health Care

Heal Humanity Together

Patient Access Medical Assistant II

Executive AssistantExecutive AssistantFull TimeRemoteMid LevelTeam 10,001+Since 1991H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

34 days ago

Salary

$28 - $36 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Patient Access Medical Assistant II

Stanford Health Care

Role Description Under general supervision, the MA handles a high volume of inbound calls, outbound calls, faxes, and other communication with patients, providers, clinic staff, and others needing to access health care services at one or multiple SMP departments/clinics. The MA staff within the multiple SMP contact centers is responsible for providing an excellent patient and customer experience by efficiently coordinating services and accurately answering or properly referring inquiries. What you will do - Patient Registration: - Registers patients, schedules appointments, and updates patient registration. - Resolves any system red flags as they are encountered. - Identifies accepted insurance plans and those requiring referrals, obtains and updates insurance information if necessary. - Communication and Contact Center Procedures: - Assists patients with general questions. - Responds to a high-volume of incoming and outgoing telephone calls and faxed referrals to coordinate care. - Facilitates communication between the patient and the physician or clinic, responding to questions as needed. - Delivers basic knowledge regarding clinic-specific processes. - Accurately documents and routes calls to the proper department(s). - Meets all regulatory and compliance standards. - Delivers consistent high-level of customer service by using CI-Care principles. - Follows documented protocols and guidelines, while utilizing reference documents and online knowledgebase tools. - Meets and exceeds departmental quality assurance standards. - Cross trains within assigned region. - Supports training of new staff as assigned. - Serves as a job expert in assigned areas, taking on additional special assigned duties. - Manages EHR in baskets, refills, telephone encounters, & referrals within multiple regions. - Electronic Health Record Documentation: - Accesses EHR to communicate to clinical staff and/or providers through telephone encounters. - Manages EHR in-baskets, pools, and process telephone encounters. - Responds to My Health messages, process refills, and pend referrals. - All other duties as assigned including department-specific functions and responsibilities: - Performs other duties as assigned and participates in organization projects as assigned. - Adheres to safety, P4P’s (if applicable), HIPAA and compliance policies. Qualifications - High school graduate or equivalent. - Medical Assistant Diploma from an approved school/institution or equivalent documented training. Requirements - 2-3 years of patient care experience in a medical office. - 2-3 years of experience in patient access, or a call center preferred. - Strong verbal/written communication and listening skills; including excellent interpersonal skills and telephone communication. - Legible handwriting. - Ability to maintain composure during challenging interpersonal interactions. - Basic math skills. - Basic computer skills to include keyboarding, mouse movement and data entry skills to enter information into practice management system and EHR. - Fully proficient in Electronic Medical Record System. - Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow. - Ability to independently check In-basket, and respond to patient and care team messages. - Ability to work with others in a flexible, cooperative manner. - Subject matter expert in Contact Center tools and resources. Physical Demands and Work Conditions - Constant Sitting. - Frequent Walking. - Occasional Standing. - Occasional Bending. - Occasional Squatting. - Occasional Climbing. - Occasional Kneeling. - Seldom Crawling. - Constant Hand Use. - Constant Repetitive Motion Hand Use. - Frequent Grasping. - Occasional Fine Manipulation. - Frequent Pushing and Pulling. - Occasional Reaching (above shoulder level). - Frequent Twisting and Turning (Neck and Waist). - Constant Vision (Color, Peripheral, Distance, Focus). - Frequent lifting of 0 - 10 lbs. - Occasional lifting of 11 - 20 lbs. - Seldom lifting of 21 - 30 lbs. - Seldom lifting of 31 - 40 lbs. - Seldom lifting of 40+ lbs. - Frequent lifting of 0 - 10 lbs. - Occasional lifting of 11 - 20 lbs. - Seldom lifting of 21 - 30 lbs. - Seldom lifting of 31 - 40 lbs. - Seldom lifting of 40+ lbs. Travel Requirements - 10% travel.

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