Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. The remote Supervisor, Customer Experience Outreach- JSA is a hands-on, performance-driven leader responsible for directly managing a team of Specialists within the outbound contact center environment. This role is accountable for daily execution of outreach operations focused on scheduling Jump Start Assessment (JSA) clinical appointments and ensuring optimal utilization of available appointment capacity. The Supervisor partners closely with the Manager, Customer Experience Outreach JSA to drive achievement of the core objective to fill and to ensure attendance at 95% of available JSA appointment slots through effective outbound engagement, real-time performance management, and compassionate member interactions. This leader models an ownership mindset and fosters a culture centered on accountability, caring connections, productivity, and service excellence. Job Duties/Responsibilities: Daily Operational Leadership - Directly supervise Specialists in a high-volume outbound contact center environment - Drive daily production to meet appointment scheduling targets and fill rate expectations ensuring members attend appointments - Execute outbound call strategies designed to maximize appointment acceptance, attendance and minimize friction - Monitor real-time performance including call volume, conversion rates, schedule adherence, and productivity metrics - Ensure timely and accurate daily updates to appointment inventory within the AVA On Demand scheduling system - Coordinate closely with the Manager to align outreach efforts with available clinical capacity Performance Management & Coaching - Provide ongoing coaching and development to Specialists to improve scheduling conversion, quality, and member engagement - Conduct call listening sessions, coaching, and performance reviews - Address performance gaps through structured documented coaching plans, documentation, and corrective action as needed as well as recognize strong performance - Monitor attendance, schedule adherence, and timecard compliance - Support hiring, onboarding and training of new hires, ensuring strong foundational knowledge of outreach processes - Reinforce compliance standards and quality expectations in all member interactions Member Experience & Quality Assurance - Ensure outbound conversations reflect empathy, clarity, and education regarding the value of the Jump Start Assessment - Maintain knowledge of processes, member benefits, scheduling protocols, and compliance requirements - Monitor quality assurance results and implement corrective action plans as needed - Respond to and resolve member escalations related to scheduling or outreach experience identifying root causes and executing on corrective action - Reinforce a service culture that balances productivity with meaningful member engagement Workforce & Capacity Management - Support daily workforce adherence by aligning staffing levels to appointment inventory and campaign volume - Monitor queue performance and in coordination with Workforce management redistribute workload as needed to optimize efficiency - Communicate real-time inventory gaps, production risks, or scheduling barriers to the Manager JSA Outreach - Assist Workforce Management in forecasting trends related to appointment fill rates and outreach effectiveness in coordination with Care Anywhere JSA Clinical Reporting & Communication - Provide daily and weekly performance updates to the Manager, Customer Experience Outreach JSA - Track and analyze individual and team metrics including fill rates, conversion performance, appointment attendance, productivity, quality scores, and adherence - Identify trends, barriers, and improvement opportunities within outreach operations - Participate in leadership meetings as a representative of frontline operations Supervisory Responsibilities: - Directly leads and develops a team of Specialists - Handle and resolve member escalations - Assigns daily workload and ensures equitable distribution of appointment inventory - Conducts and documents performance evaluations and delivers timely structured coaching and recognition feedback - Partners with Human Resources and Manager on employee relations matters - Supports recruitment, interviewing, and onboarding of new team members Job Requirements: Experience: Required: - 4+ years of call center experience in a compliance-driven industry - Minimum 2+ years in a supervisory or team lead role - Demonstrated experience managing outbound performance metrics and motivating frontline teams - Experience monitoring productivity, quality, and schedule adherence Preferred: - Health plan or Medicare Advantage experience - Experience in appointment scheduling or outbound healthcare campaigns - Experience managing remote or hybrid teams Education: • Required: High School Diploma or GED with required work experience • Preferred: Associate’s Degree Specialized Skills & Competencies - Experience with ACD systems (ex Talkdesk), CRM platforms, and scheduling tools (AVA On Demand preferred) - Strong coaching and performance management skills - Ability to interpret performance metrics and take action in real time - Excellent verbal and written communication skills - Strong organizational skills and attention to detail - Ability to prioritize and manage multiple operational demands in a fast-paced environment - Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) - May be remote or hybrid. Requires: - Reliable internet connectivity - Ability to manage multiple concurrent projects - Strict adherence to HIPAA and confidentiality standards Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. 2. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Pay Range: $58,531.00 - $87,797.00Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com.

****This is a fully remote role**** If you are currently employed at Vivent Health, please log into UKG and submit your application through the My Company/View Opportunities page. Get ready for something amazing! Imagine this: generous paid time off, including 12 paid holidays. And that’s just the start of the incredible perks you’ll enjoy at Vivent Health. There is 401k with 100% employer match up to 5%, 12 weeks of fully paid parental leave, employer subsidized medical, dental, vision benefits, and gender-affirming care benefits. And that's not even scratching the surface. Our complete package also includes employer paid short and long-term disability, tuition reimbursement, certification, and licensure assistance, and so much more. We also offer benefits for part-time roles! But here's the real deal. Your journey with Vivent Health isn't just a job. It's a chance to join an organization dedicated to fostering a workforce that reflects diverse backgrounds, perspectives, and experiences. This makes you a part of something bigger and enables you to have a meaningful impact in our communities and the lives of the amazing patients we serve. Here are a few highlights of what working at Vivent Health may offer you: - Equity Practices: Fair treatment, access, and opportunities for all employees, creating an environment where everyone feels valued, respected, and empowered to contribute. - Professional Growth: Opportunities for professional development and advancement, along with training programs and events that promote cultural competence, unconscious bias training, and awareness. - Collaboration on an inter-disciplinary team: Within our integrated HIV care and prevention model, we employ a high level of collaboration across disciplines. That means that, in your role, you will have the opportunity to be exposed to whole person-care across medical, behavioral health, pharmaceutical, research, and more! - Delivery of quality patient care: Our integrated HIV care and prevention model is proven to help patients achieve positive health outcomes. YOUR CONTRIBUTION: Deliver Excellence. Oversee with Integrity. Drive Progress. Exceed Expectations. The Billing Specialist plays an integral role in our growing Healthcare Revenue team. This person is goal-oriented, compliant, revenue-driven, highly organized/accurate and motivated employee. This person is focused on all areas of the revenue cycle for specific Vivent Health Clinics and Departments. OUR EXPECTATIONS: Winning skills and behaviors for success. Essential Job Duties - Review medical records and assign appropriate diagnosis and procedure codes based on guidelines. - Efficient and timely Revenue Cycle work within EPIC including: Charge Review, Claim Edit, Payment Posting, AR Follow-up, Refunds, Patient Support, and Billing Performance vs. Budget. - The Billing Specialist works closely with the Clinic Department Manager, Health Services Administrator, Patient Services Representatives, Coders, EPIC Site Specialist and Vendors (Resolute Analyst, Contracting and Provider Enrollment) to ensure the entire Revenue Cycle is managed well. - Monitor and follow up on outstanding claims, denials, and appeals to resolve billing discrepancies and ensure maximum reimbursement. - Prepare and maintain billing reports, metrics, and documentation to track billing activities, revenue trends, and collections performance. - Meet and exceed patient satisfaction expectations and goals aligned with Vivent health mission. - Special Department or payer projects. - Assist with payment posting, credentialing projects, fee schedule analysis and additional projects that support the Healthcare revenue cycle department. - Other duties as assigned. - Adhere to all agency policies, including but not limited to Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, training, and other relevant policies. NOTE: Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. KNOWLEDGE REQUIRED: Required and preferred knowledge and experiences to succeed. - Education: - High school diploma or equivalent. Associates degree preferred. - Work Experience: - Minimum of 2-3 years of experience in medical billing or healthcare revenue cycle management, preferably in a clinic or healthcare setting. - Technical Experience: - Proficiency in EPIC Resolute Billing. - Excellent experience with Microsoft Office applications. - Experience with CPT and ICD-10 coding; familiarity with medical terminology. - Experience in filing claim appeals with insurance companies to ensure compliant, maximum reimbursement. - Soft Skills: - Excellent customer service skills. - Strong written and verbal communication skills. - Meticulous attention to detail in reviewing billing codes, claims, and payments to ensure accuracy and compliance. - Strong analytical skills to identify trends, and address billing issues effectively. - Ability to manage relationships with various Insurance payers, including Credentialing Managers and Regional payer representatives. - Understanding of HIPAA compliance and responsible use of confidential information. - Ability to handle multiple projects and work courteously and respectfully with fellow employees, clients and patients. - Effective problem-solving skills and can-do attitude to resolve billing discrepancies, denials, and appeals in a timely manner. - Commitment to staying updated on industry trends, regulations, and best practices in medical billing and revenue cycle management. - Additional Preferred Qualifications: - HIV experience in a not-for-profit environment. STATEMENT OF INCLUSION: Vivent Health is an equal opportunity employer and will recruit, hire, promote, and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy), mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, genetic characteristics, or any other characteristic protected by federal or state law. Vivent Health complies with other expanded protected classifications that specific county or municipal regulations may mandate. Vivent Health is deeply committed to fostering respect, dignity, and understanding for all individuals affected by HIV, regardless of race, ethnicity, sexual orientation, gender identity, socioeconomic status, or any other characteristic. We are dedicated to cultivating a supportive and inclusive environment that champions advocacy, education, and compassionate care for everyone in our diverse community. Going beyond the law’s requirements, Vivent Health places great importance on fostering a culture that celebrates diversity, equity, inclusion, and belonging. We actively seek qualified candidates from different racial, cultural, and economic backgrounds, as we believe that differing perspectives and experiences make us stronger as an organization. Vivent Health encourages all interested persons to apply for this position, and we look forward to learning more about your unique background and qualifications. As a recipient of federal funding, Vivent Health will not hire nor enter a contractual relationship with any party debarred, suspended, or excluded from federal assistance programs. Salary Range: $24.00/hourly - $25.00/hourly (Depending on Experience) The final salary will be determined based on factors such as market data, internal equity, candidate experience and qualifications. Please note that it is uncommon for an individual to be hired at or near the top of the range. Public Student Loan Forgiveness Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for – nor forgive – federal student loans; however, our status as a not-for-profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify. Please follow this URL to review one such program and their requirements: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

Position Summary The Contract Closeout Specialist is responsible for administering and executing the closeout of federal contracts, task orders, and purchase orders in accordance with the Federal Acquisition Regulation and HHS acquisition policies. The specialist ensures that all contractual, financial, and administrative actions have been completed, and that contract files are accurate, compliant, and ready for official closure. Major Duties and Responsibilities - Perform end-to-end close-out of contracts, including fixed-price, cost-reimbursement, and time-and-materials awards. - Review contract files to ensure all deliverables, modifications, and administrative actions are complete. - Validate that all invoices have been paid and funds are deobligated in coordination with finance offices. - Reconcile unliquidated obligations (ULOs/UDOs) and ensure proper financial closeout. - Coordinate with Contracting Officers (COs), Contract Specialists, program offices, and contractors to resolve outstanding issues. - Ensure compliance with regulatory requirements outlined in the Federal Acquisition Regulation (e.g., FAR 4.804 Closeout of Contract Files). - Prepare and maintain accurate contract closeout documentation and audit-ready files. - Track and report closeout metrics, including backlog, aging reports, and performance indicators. - Identify and recommend process improvements to enhance efficiency and reduce closeout cycle times. - Support audits, data calls, and management reporting requirements. Knowledge and Skills - Knowledge of federal acquisition lifecycle and contract administration principles. - Understanding of the Federal Acquisition Regulation and HHS/PSC acquisition policies. - Ability to analyze financial data, including obligations, expenditures, and deobligations. - Skill in reviewing complex contract files for completeness and compliance. - Strong attention to detail and organizational skills. - Ability to communicate effectively with internal and external stakeholders. - Proficiency in contract writing and financial systems (e.g., UFMS, PRISM, or similar). Minimum Qualifications - Experience in federal contracting, contract administration, or contract closeout. - Knowledge of contract types and closeout procedures. - Ability to interpret acquisition regulations and policies. - Experience with financial reconciliation and UDO/ULO management. - At least one (1) year of experience performing contract closeout. - Three (3) years of administrative experience Supervisory Controls The specialist works under the general supervision of the Project Manager or Team Lead, with assignments requiring independent judgment and decision-making in resolving closeout issues. Work Environment Work is primarily performed in a telework environment, requiring coordination across multiple systems. Key Performance Indicators - Reduction in closeout backlog - Timeliness of contract closeout actions - Accuracy and audit readiness of contract files - Successful resolution of UDOs/ULOs

ClinicMind’s core values—Excellence · Learning · Teamwork guide everything we build. With 150 in‑house analysts, half a dozen BPO partners, and a proprietary billing platform, we now need a manager to deliver best‑in‑class collections, continue to improve performance, automate, and meet the RCM needs of a rapidly growing client base. Overview We are seeking a Level 3 Billing Support / Billing Review Subject Matter Expert (SME) to join our team. This role serves as the final point of escalation for complex billing concerns and systemic claim issues. The SME team ensures accuracy in claim processing, resolves systemic billing setup problems, and provides expert support to billing staff, providers, and retention teams. Experience with ClinicMind/Vericle software is required. Key Responsibilities - Handle high-level billing escalations and serve as a subject matter expert for complex claim issues. - Review claims to identify errors caused by system setup or process gaps. - Collaborate with SYSADMIN to correct systemic configuration issues and validate updates. - Provide data and guidance on affected claims to billing teams and providers for manual resolution. - Support provider and retention teams by explaining billing outcomes and corrective actions clearly. - Document recurring issues and recommend workflow or system improvements. - Mentor Level 1 and Level 2 billing support staff, sharing expertise and best practices. - Lead or participate in small projects related to billing reviews, system changes, and process enhancements. Qualifications - Bachelor’s degree in Business, Healthcare Administration, Finance, or equivalent work experience. - 4–6 years of experience in medical billing, claim review, or revenue cycle management. - Mandatory: Hands-on experience with ClinicMind/Vericle software. - Strong knowledge of billing workflows, claim adjudication, and payer requirements. - Excellent communication skills to interact with providers, billing teams, and technical staff. - Strong analytical and problem-solving abilities with attention to detail. - Basic project management experience (managing timelines, priorities, and stakeholder coordination). Preferred Skills - Prior experience collaborating with system administrators on billing setups. - Knowledge of compliance standards and payer regulations. - Ability to train or mentor junior staff. Must Have: - High comfort level working on Eastern Time Zone/US Shift - Good internet access at home - Mobile Hotspot - Laptop/Desktop with at least 16 GB