• Own and drive the enterprise-wide Brightree strategy • Act as a change leader, proactively identifying gaps • Lead full lifecycle implementation efforts, including vision-setting, planning, execution • Establish clear implementation frameworks, timelines, and accountability structures • Champion a culture of adoption, accountability, and continuous improvement • Build and scale a structured training ecosystem for employees • Design and enforce standardized workflows across intake, billing, and operations • Define and track KPIs related to system adoption and operational efficiency. • Build, lead, and develop a high-performing team responsible for implementation and support.

• Build and scale a high-performing CCaaS practice on Genesys Cloud CX, achieving growth targets and margin goals across delivery and advisory services • Drive innovation in implementation methodologies, accelerators, and IP development to improve delivery efficiency and client outcomes • Lead a cloud-native Genesys Cloud CX strategy, supporting commercial activity, lighthouse wins, and migration paths from legacy on-premises and competitive CCaaS platforms • Establish thought leadership and market differentiation in Genesys Cloud CX–powered contact center transformation, including AI-driven routing, digital bots, agent assist, and journey orchestration, with a focus on enterprise client outcomes and delivery excellence • Develop strategic partnerships with Genesys and complementary technology vendors to expand market reach and solution delivery capabilities • Own delivery governance and oversight across Genesys Cloud CX engagements, ensuring scalable, enterprise-ready solution design, implementation quality, and operational readiness • Own P&L responsibility for the Genesys practice, including revenue growth, margin optimization, and resource utilization • Develop and execute a practice strategy aligned with company objectives and market opportunities • Build scalable delivery frameworks, methodologies, and accelerators for Genesys Cloud CX implementations, including digital engagement, WEM, and AI-powered capabilities • Partner with business development, sales, and marketing teams to shape go-to-market strategies, support pursuits, and develop thought leadership content • Drive innovation through the development of proprietary IP, tools, and solutions that differentiate our Genesys capabilities • Establish and maintain a strategic partnership with Genesys, including partner tier progression and roadmap alignment • Own end-to-end platform strategy and delivery leadership for Genesys Cloud CX, from capability definition through in-life advisory, engaging directly with enterprise clients and C-suite stakeholders • Accountable for client satisfaction, project delivery excellence, and expansion of wallet share across managed accounts • Drive end-to-end CX transformation initiatives, including strategy, design, implementation, and optimization • Drive Day 2 value realization through managed services, continuous optimization, and outcome measurement, ensuring clients achieve and sustain the business case committed during implementation • Maintain deep platform-level expertise in Genesys Cloud CX, including architect, voice and digital channels, AI-driven routing, digital bots, agent assist, WEM, and omnichannel orchestration, to guide solution engineering and delivery teams • Advise on proposal development and solution architecture for major opportunities, providing practice perspective on value proposition, delivery approach, and ROI • Maintain deep practitioner-level understanding of Genesys Cloud CX platform capabilities (architecture, integrations/CTI, routing, AI agents, WEM/QM) and translate that into scalable solution designs, delivery standards, and implementation innovation • Identify emerging trends in contact center technology, AI enablement, and customer experience to inform practice strategy • Establish practice as a recognized thought leader in Genesys and CX transformation through speaking engagements, publications, and industry participation • Represent TELUS Digital within the Genesys partner ecosystem, including AppFoundry partners, industry forums, and client advisory boards • Drive market awareness through case studies, white papers, and demonstrations of measurable client outcomes • Recruit, develop, and retain top-tier talent with Genesys platform expertise, delivery leadership, and CCaaS domain knowledge • Build comprehensive enablement programs, including technical certifications, solution training, and consulting skill development • Foster a culture of innovation, collaboration, and client excellence within the practice • Establish clear career paths and competency frameworks for CCaaS consultants and architects • Build high-performing teams by integrating diverse skills across technology, business consulting, and change management

Cytokinetics is a specialty cardiovascular biopharmaceutical company, building on its over 25 years of pioneering scientific innovations in muscle biology, and advancing a pipeline of potential new medicines for patients suffering from diseases of cardiac muscle dysfunction. At Cytokinetics, each team member plays an integral part in advancing our mission to improve the lives of patients. We are seeking tenacious, compassionate, and collaborative individuals who are driven to make a positive impact. The Trade and Pharmacy Accounts Director is responsible for enabling access to current and future Cytokinetics’ therapeutics through assigned accounts which will include our Third Party Logistics (3PL) Provider, Specialty Distributor, Integrated Delivery Network (IDN) Specialty Pharmacies (SP), Group Purchasing Organizations (GPOs), and Hospital Pharmacy Solutions Providers. This is a field position that will work collaboratively across functional areas to support the development of the channel portfolio strategy, drawing upon deep account knowledge and channel insights. The role will provide leadership and management in selecting, contracting, and negotiating trade and pharmacy agreements, and leading in providing the operational support of assigned pharmacy accounts to achieve Cytokinetics’ objectives. For partnered accounts, the position will serve as primary liaison for educating and partnering with IDN SP staff to facilitate patient access. It will also ensure all contractual obligations are being met by monitoring operations and reports and holding periodic business reviews. In conjunction with the analytics group, the person will develop monitor and enhance channel ordering and inventory reports on a monthly basis, to identify trends and areas for customer follow up. The position will be responsible for all the therapeutic areas within Cytokinetics, and report to the Senior Director of Trade and Distribution. Responsibilities Drawing on broad experience, Trade and Pharmacy Accounts Director will apply professional concepts and company objectives to resolve complex issues. This successful applicant will exercise judgement in selecting methods, techniques and evaluation criteria for obtaining results. The individual works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors, including related organizational objectives. - Contribute to the management of IDN SP, GPO, specialty distributor, and third-party logistics (3PL) provider relationships and leads development of account level plans. - Lead contract negotiation/implementation including financial return on investment analysis. - Educate and liase with SP personnel to answer inquiries, enhance operational performance, and ensure appropriate integration with Cytokinetics’ channel and patient support partner services and operations. - Act as a key point of contact for internal customers regarding operations (data reporting, contract management, metrics, etc.). - Support program development and day-to-day management of ongoing specialty programs, inclusive of improvements to reporting and performance tracking. - Collaborate with groups internally such as Patient Services, Marketing, Medical Affairs, Safety, Quality Assurance, Manufacturing Supply, Pharmacovigilance, Legal and Regulatory. - Resolve complex issues with proven competence at identifying issues and providing effective solution. - Monitor channel partner ordering and SD inventories and implement plan(s) to ensure appropriate inventories are in place to meet demands. - Communicate effectively with partners to review, plan and supervise performance to plan. Collaborate with channel partners and to ensure issues are addressed and resolved. - Supervise the performance of channel partners to contract terms and conditions through tracking of metrics. - Help evaluate new channel partners and novel distribution initiatives. - Attend outside meetings or conferences, as appropriate, and supervise competitive landscape to keep abreast of distribution trends, including new and existing trading partners that may impact channel strategies. - Perform other duties as assigned. Qualifications - Bachelor’s degree in a life science, business/economics or related field; MBA preferred. We may consider an equivalent combination of relevant education and experience - 10+ years of experience with 5+ years in market access, trade operations and account management with an emphasis in specialty pharmaceuticals product distribution obtained with a manufacturer and/or wholesaler, 3PL, specialty distributor, specialty pharmacy, or IDN. - IDN account management experience, particularly with IDN SP’s preferred. - Consistent track record of establishing, building and maintaining depth and breadth of partner relationships - Experience with negotiating contracts - Experience with channel partner contracting/support, familiarity with data aggregators and program/product launch - Outstanding customer relationships, interpersonal, and communication skills with an ability to optimally communicate across diverse audiences and influence cross-functionally - Strong project management and operational capabilities including time and events, scenario and contingency planning - Ability to travel up to 50% of the time #LI-REMOTE Pay Range: In the U.S., the hiring pay range for fully qualified candidates is $232,740-$271,530 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. Our employees come from different backgrounds, and we celebrate those differences. We are looking for the best candidates for our open roles, but do not expect applicants to meet every qualification in order to be considered. If you are excited about what you could accomplish at Cytokinetics and believe you can add value to our team, we would love to hear from you. Please review our General Data Protection Regulation (GDPR) policy PRIOR to applying. Our passion is anchored in robust scientific thinking, grounded in integrity and critical thinking. We keep the patient front and center in all we do – all actions and decisions are in service of the patient and their caregivers. We champion integrity, ethics, doing the right thing, and being our best selves. Fraud Warning: How to Identify Impersonated Cytokinetics Job Postings and Offers Recently, there have been fraudulent employment offers being sent to candidates on behalf of Cytokinetics. Please be advised that all legitimate offers from Cytokinetics will come directly from our official email domain (Cytokinetics.com) and will only be made after completing a formal interview process. Here are some ways to check for authenticity: - We do not conduct job interviews through non-standard text messaging applications - We will never request personal information such as banking details until after an official offer has been accepted and verified - We will never request that you purchase equipment or other items when interviewing or hiring - If you are unsure about the authenticity of an offer, or if you receive any suspicious communication, please contact us directly at talentacquisition@cytokinetics.com Please visit our website at: www.cytokinetics.com Cytokinetics is an Equal Opportunity Employer

Position Summary Amerit Fleet Solutions is a leading provider of fleet maintenance and repair services across the United States. Backed by New Mountain Capital, Amerit is rapidly expanding through both acquisitions and organic growth. We deliver industry-leading service, scale, and innovation to keep America’s fleets moving. The Director of M&A Integration & Synergy Realization will play a critical leadership role in ensuring the successful integration of newly acquired businesses into Amerit Fleet Solutions. They will oversee all aspects of integration planning, execution, and synergy tracking. This role will be instrumental in building and scaling Amerit’s integration management office (IMO) capabilities, standardizing best practices, and ensuring that both financial and operational synergies are achieved. The Director will partner closely with senior executives, functional leaders, and acquired management teams to drive smooth transitions while protecting business continuity and maximizing value creation. Compensation: Competitive Pay - Paid weekly, every Friday! Salary Range: $190,000 - $210,000 base depending on experience and location. In addition, to a bonus incentive plan. Remote role with strong preference for candidate to be located in Charlotte, NC The benefits of belonging – what’s in it for you? - Full benefits within 30 days - Medical, dental, vision, prescription drug coverage, life insurance, disability insurance - 401(k) match program - Unlimited vacation, holidays, and sick time - Commitment to your safety through boot and prescription safety glasses reimbursement - Career and learning development with an extensive training program through our Amerit University - Employee referral program, up to $500 bonus - ASE certification program with fee reimbursement and bonus - Employee recognition platform that includes opportunities to redeem points for merchandise - Employee Assistance Program (EAP) - 24/7 nurse triage line - Employee discounts on cell phone service and entertainment tickets - Employee resource groups (ERGs) that foster inclusion Essential Duties & Responsibilities Integration Leadership• Partner with the Executive leadership team for end-to-end integration efforts for all newly acquired businesses• Scale and manage Amerit’s integration management office (IMO), delivering a best-in class integration management experience to all stakeholders• Serve as the primary point of contact for integration, planning and execution, ensuring accountability across functions• As M&A activity scales, build and lead a small team of high-performing integration and project management professionalsCross-Functional Execution• Coordinate across all major functions (Operations, Finance, HR, IT, Legal, Compliance, and Sales) to ensure alignment and execution of integrating plans• Work with functional leaders to anticipate risks, resolve issues, and maintain business continuity• Ensure timely and effective communication with internal and external stakeholdersPlaybook Development & Continuous Improvement• Implement, and continuously refine Amerit’s integration playbook, tools, and templates• Drive consistency, discipline, and scalability in Amerit’s approach to integration• Capture lessons learned and best practices from each transaction to strengthen future integrationsSynergy Realization• Partner with Finance and business leaders to track, measure, and report on synergy capture (cost savings and revenue opportunities)• Identify additional value creation opportunities as integration progresses Key Competencies and Minimum Education - Bachelor’s degree required; MBA or advanced degree is a plus• 6+ years of experience in M&A integration, corporate development, management consulting, or related fields. Strong preference for M&A Integration experience.• Proven track record of leading complex integration programs, preferably in industrial services, logistics, or automotive aftermarket services industries• Exceptional project management, organizational, and problem-solving skills• Strong understanding of synergy identification, tracking, and realization.• Demonstrated ability to influence, collaborate, and build trust across executive and operational teams.• Comfort operating in fast-paced, high-growth, private equity-backed environments.• Excellent written, verbal, and presentation skills.Personal Traits and Fit• Thrives in a demanding, high-impact and high-profile environment.• High energy even when things don’t go their way or when facing challenges• Engaged and driven, self-propelling individual who does not need external motivation to always being ahead of things• Patient, unfazed and unruffled problem solver, who can deal with issues that arise proactively and calmly, projecting a sense of control and confidence to all stakeholders. Working Conditions - Opportunity to build and scale the integration function at an industry leader backed by a stellar sponsor• New Mountain Capital.• High visibility role reporting directly senior executive team and interfacing with all executive and board members.• Ability to drive meaningful impact on Amerit’s growth trajectory and long-term value creation.• Collaborative, entrepreneurial culture with a focus on operational excellence and customer service. Working Conditions