Role Description We are actively recruiting a full stack staff software engineer to help the fastest growing e-commerce startup scale and bring operations to the next level. You will be reporting directly to our Head of Engineering and work very closely with our CTO. Your mission will include: - Understanding all aspects of our logistics, supply chain, and operations. - Building, improving, and maintaining the tools that our team uses daily to perform critical duties at the highest standards. - Helping us scale to $500M in volume in under a year and preparing to scale the next 100x. Qualifications - 8+ years of experience inventing and building all aspects of complex software systems, preferably with appreciable experience in the manufacturing/logistics/fulfillment industries. - You have high agency and don't let yourself be stuck on problems; you find a way to solve them so the business does not stop running. - You are a "professional hacker" who can operate without much guidance and can exercise good judgment on improving existing software vs building something new. - You enjoy problem solving and see building software as one efficient way to do so. - You are passionate about building and maintaining software for teams within the company. - You understand that sometimes, the rocket must be launched and completed in flight, and you feel comfortable doing so. Requirements - Experience in the manufacturing/logistics/fulfillment industries. - Ability to solve problems independently. - Good judgment on software improvement vs new development. - Passion for enhancing coworkers' quality of life and performance through software. - Comfort with launching tools before handing them off to users. Benefits - A dynamic and engaging environment focused on fostering real growth and innovation. - Opportunities to create amazing products that our customers truly love and value. - Comprehensive health insurance packages with dependent coverage. - Competitive salary with ample opportunities for career advancement and development. - Enjoy the flexibility of a fully remote work environment. - 401(k) plan with a 4% employer match to help you plan for the future. - $100 monthly dogfooding stipend to support trying out our products firsthand. - Access to employee wellness programs designed to support your overall well-being.

• Define and drive the multi-year technical roadmap for the Core GenAI Platform, influencing adoption and alignment across several engineering teams • Collaborate with CTO/VP-level and above leadership to influence business strategy with technical insight • Lead architecture and design of large-scale, mission-critical systems for model inference, orchestration, and compliance • Identify and solve systemic technical risks that impact the entire company and business-critical AI initiatives • Represent Upstart internally and externally as a thought leader in GenAI systems through executive reviews, cross-company forums, and industry venues • Establish operational standards for GenAI integrations, ensuring security, fairness, and reliability at scale • Build high-leverage, generalizable platform components that meaningfully accelerate the productivity of engineers across Upstart • Mentor senior engineers, other principal engineers, and shape the growth of future technical leaders, fostering a culture of learning and excellence

• Develop and implement AI solutions using frameworks such as LangChain, LangGraph, and multi-agent systems. • Utilize prompt engineering and retrieval-augmented generation (RAG) to enhance AI capabilities. • Work with vector databases (ChromaDB, Pinecone) and implement context optimization and model routing. • Ensure LLM observability and adherence to AI governance standards. • Lead Agile teams through project lifecycles from conception to deployment, ensuring best practices in software development and architecture. • Manage CI/CD processes, including logging, tracing, and monitoring for infrastructure observability. • Conduct code reviews and enforce design patterns to maintain high-quality code standards. • Collaborate effectively with stakeholders to align on project goals and deliverables.

• Develop and implement AI solutions using frameworks such as LangChain, LangGraph, and multi-agent systems. • Utilize prompt engineering and retrieval-augmented generation (RAG) to enhance AI capabilities. • Work with vector databases (ChromaDB, Pinecone) and implement context optimization and model routing. • Ensure LLM observability and adherence to AI governance standards. • Lead Agile teams through project lifecycles from conception to deployment, ensuring best practices in software development and architecture. • Manage CI/CD processes, including logging, tracing, and monitoring for infrastructure observability. • Conduct code reviews and enforce design patterns to maintain high-quality code standards. • Collaborate effectively with stakeholders to align on project goals and deliverables.