It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: As an IT Technology Enablement Specialist in the End User Experience Team at Rocket Software, you are part of a global, fast-paced IT organisation with a primary mission to provide world-class service to Rocketeers, ensuring they can perform at the highest level. The IT Technology Enablement Specialist is a senior-level contributor who provides exceptional technology support to the Executive Leadership Team and promotes enterprise productivity by facilitating optimal use of Microsoft 365 and other enterprise applications. This position serves as a reliable technology partner to senior leadership, proactively addressing IT requirements and challenges, and effectively translating enterprise tools into strategic, efficient solutions. Additionally, it is responsible for designing and delivering comprehensive training sessions and support, enabling employees throughout the organisation to optimise their use of Microsoft 365 and other enterprise applications, thereby maximising Rocket’s investment in these applications. The role requires strong technical capability, excellent communication skills, discretion, and a passion for helping people work more effectively. Essential Duties and Responsibilities: - Executive Technology Support - Provide white‑glove, concierge‑level end‑to‑end IT support to the Executive Leadership Team, including rapid issue resolution and proactive assistance. - Act as a trusted point of contact for executives, understanding their working styles, priorities, and technology needs. - Troubleshoot and resolve complex issues across devices, collaboration tools, and productivity applications, escalating where required and owning issues through to resolution. - Proactively identify opportunities to enhance their personal productivity through the application of AI, simplification, streamlining, or improving the executive technology experience. - Provide, where needed, one-to-one coaching to the Executive Team and their assistants - Maintain a high level of professionalism, discretion, and confidentiality at all times. - undefined - Enablement & Training - Design and deliver training sessions, lunch‑and‑learns, and practical guidance to help users get the most from Microsoft 365 and other enterprise applications. - Translate features and capabilities into simple, real‑world use cases that improve personal productivity and collaboration. - Develop reusable training materials, knowledge articles, tips, and best‑practice content that can be shared across the organisation. - Partner with IT, Security, and Business teams to ensure training aligns with organisational standards and ways of working. - Conduct training needs assessments and customise curricula for teams, roles, and business units. - Monitor adoption trends and user feedback to continuously improve enablement activities. - undefined - Collaboration & Continuous Improvement - Work closely with Service Desk, Infrastructure, Security, and Application teams to ensure consistent, high‑quality service. - Identify recurring issues or knowledge gaps and recommend improvements to tools, processes, or training. - Contribute to the evolution of the digital workplace by sharing insights from executive and user interactions. - Required Qualifications: - Significant experience in an IT support, digital workplace, or technology enablement role within an enterprise environment. - Strong hands‑on knowledge of Microsoft 365, particularly Outlook, Teams, OneDrive, SharePoint and Copilot. - Demonstrable experience in identifying training needs and creating and delivering training to meet those needs. - Extensive experience supporting Windows and macOS applications - Proven experience supporting senior leaders or executives in a high‑trust, high‑expectation environment. - Excellent communication skills, with the ability to explain technology clearly to non‑technical audiences. - Strong problem‑solving skills and a proactive, customer‑focused mindset. - · Ability to work independently with minimal supervision, with a proven track record of contributing to complex projects with aggressive timelines. Preferred Qualifications: · Familiarity with executive collaboration patterns and personal productivity workflows. · Experience working alongside security and compliance requirements in a regulated environment. · Exposure to AI‑assisted productivity tools. - Microsoft certifications, e.g., MCT, MS-900, Modern Desktop Administrator, etc. - Experience with change management frameworks, e.g. ADKAR, Prosci, etc. - Familiarity with Power Automate, SharePoint customization, or other advanced M365 tools. - Education: · Degree preferred #LI-JC1 #LI-Remote . Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Role Description En Be.Change Consulting buscamos un(a) Consultor Creación Mesa de Ayuda especializado para diseñar el modelo operativo de una mesa de ayuda técnico-funcional. El consultor deberá articular procesos, roles, dimensionamiento de recursos, niveles de servicio (SLA) y lineamientos operativos para su implementación. - Levantar información con áreas funcionales y técnicas. - Analizar la demanda actual y proyectada del servicio. - Diseñar el modelo operativo de la mesa de ayuda. - Definir estructura organizacional y dimensionamiento del equipo. - Establecer SLA / ANS aplicables al servicio. - Generar lineamientos para la implementación operativa. Qualifications - Profesional en Ingeniería de Sistemas, Industrial, Administración de Empresas o afines. - Posgrado en Gestión de Servicios, Proyectos, Transformación Digital u Operaciones Tecnológicas. - Diseño o implementación de mesas de ayuda / service desk. - Gestión de servicios ITSM o similares. - Definición de SLA y acuerdos de nivel de servicio. - Dimensionamiento de equipos de soporte. - Modelamiento de procesos operativos. - Implementación de herramientas de gestión de casos y atención a usuarios. - Deseable: Experiencia en proyectos de atención al ciudadano o usuarios finales. - Proyectos de gestión de solicitudes, CRM o gestión documental. - Certificación en ITIL Foundation. Benefits - Modalidad: 100% Remoto. - Tipo de contrato: Prestación de servicios. - Salario: A convenir. - Excelente ambiente laboral, equipo joven, dinámico y comprometido, oportunidad de crecimiento y participación en proyectos innovadores. Company Description Be.Change Consulting Impulsamos tu Transformación Digital. Potenciamos tu empresa con innovación tecnológica y consultoría estratégica. Desde desarrollo de software e inteligencia artificial hasta transformación digital y talento especializado, te ayudamos a crecer en un mundo digital.

Title: Senior Commercial Growth Manager Cremorne, Melbourne VIC (Hybrid) New Business Development (Sales) Full time Competitive Salary + Super Company Description About SEEK SEEK's portfolio of diverse businesses make a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities. We have a culture of high-performance in our workplaces and celebrate the diversity of our employees who contribute to the success of our organisation. Life at SEEK SEEK's purpose is at the centre of everything we do. Our SEEK, which defines the way we work, is all about what makes us unique and a little bit different. Passion, Team, Delivery and Future are our principles that drive innovation and creativity. SEEK strives to support employee wellbeing by providing an amazing experience at work which led us to being named AFR BOSS Top 10 Best Places to Work in Technology (2021-2024). We are proud to work in an environment that's inclusive where everyone's unique ideas, experiences and perspectives are valued. Our award-winning head office in Cremorne (just a 4 min walk from Richmond station) provides an exceptional space to collaborate with colleagues. The building provides sweeping views of the city, a games area, sit and stand desks at every workstation, modern end-of-trip facilities and Thursday night drinks which gives our people an opportunity to connect in a social setting. Job Description - 12 Month FTC* SEEK's growth ambition extends beyond core job ads. The Adjacent Revenue Development (ARD) team validates and accelerates the growth strategies that turn SEEK's acquired and adjacent businesses into scalable, repeatable revenue, before handing off to SEEK core teams to continue to grow. The Senior Commercial Growth Manager - Adjacent Initiatives leads the commercial acceleration of Sidekicker, SEEK's flexible staffing marketplace, as it moves from Validation phase into Product Market Fit in FY27. You will own three interconnected growth plays: building a demand intelligence engine that surfaces Sidekicker at the moment of flex labour need; designing and scaling an outbound sales and marketing motion that improves CAC and ARPU against cold lead benchmarks; and scaling a SEEK Account Manager referral program that activates SEEK's deep hirer relationships as qualified pipeline. You will report to the Head of Growth - Adjacent Initiatives, lead a squad of Growth Operations, Analytics and Growth Executives, and work cross-functionally across SEEK's Product, Marketing and Sales teams and Sidekicker's existing Growth team. What You'll Be Accountable For - Validating and executing the acceleration strategy - Identify key commercial uncertainties, design experiments to resolve them quickly, and translate results into scalable growth playbooks, accountable for FY27 OKRs - Building the demand intelligence engine - Lead the discovery, design and implementation of a lead scoring model that turns data 'signals' into a qualified pipeline to execute against, and develop winning GTM playbooks to scale - Designing and scaling the SEEK Account Manager referral program - Design, enable and scale a referral program that qualifies SEEK hirers against Sidekicker's ICP, building a commercial motion replicable across future adjacent initiatives. - Leading your squad with commercial rigour - Direct Growth Operations, Analytics and Growth Executives to run disciplined experiments, with hypotheses, metrics and guardrails defined before you start and outcomes turned into repeatable plays. - Cross-functional orchestration - You are the threading leader that keeps SEEK Commercial, Product, and Marketing as well as Sidekicker's own teams aligned on priorities and progress, navigating the tension between moving fast in validation and building something SEEK core teams can eventually scale. Qualifications Essential qualifications, skills and experience - Significant experience personally owning revenue targets and delivering measurable commercial growth outcomes, you can point to specific results and explain exactly how you drove them - Extensive hands-on experience building and executing go-to-market models for products moving from validation to scale in tech, SaaS, management consulting, or a startup or new venture environment - Significant experience designing and implementing signals-based lead scoring or targeting models that turned data into a qualified, actionable pipeline - Extensive experience leading disciplined commercial experiments, defining hypotheses, success metrics and guardrails upfront, and translating results into repeatable growth playbooks - Demonstrated ability to build alignment and drive outcomes across complex, matrix or cross-functional environments where you held significant accountability without direct authority - Extensive experience presenting growth strategies and commercial recommendations to senior leadership, and facilitating structured planning sessions across diverse, cross-functional teams - Proven experience leading or managing a squad or team, directing analytical and operational resources to execute against commercial goals - Active, applied use of AI tools to accelerate growth analysis, surface hypotheses or scale experimentation Do these behaviours/mindset expectations resonate with your skills & experience? - Commercially driven - You connect strategy to revenue outcomes, own your numbers and can point to the specific growth results you personally delivered and exactly how you drove them - Experiments-first thinker - You don't wait for perfect information, you identify the key uncertainty, design a fast experiment to resolve it and act decisively on what you learn - Analytically sharp - Equally at home in a dataset and in a room with an executive, you turn complex analysis into crisp, compelling recommendations that earn a green light - Low-ego collaborator - You build alignment through trust and sharp thinking in environments where almost everyone you need to move doesn't report to you - Clear and precise communicator - You hold a room, write recommendations that earn decisions and turn ambiguous briefs into clear plans others can execute against - Cross-functional orchestrator - You keep commercial, product and marketing teams aligned on priorities and progress, navigating the tension between moving fast and building something scalable - AI-curious and applied - You actively explore AI tools as a multiplier for growth, insight and execution - not as a shortcut, but paired with strong commercial judgement - Comfortable with ambiguity - You thrive where the playbook doesn't yet exist and are energised by the challenge of building it - Accountability mindset - You're accountable for outcomes you don't directly control and comfortable with that responsibility Additional Information At SEEK we offer: - Support of flexible working, including a mix of office and work from home days depending on your role. - SEEK is committed to operating sustainably and is preparing for the impacts of climate change and the transition to a low-carbon future, and is working to minimise its environmental impacts which includes a long-term emissions reduction target of net zero by FY2050 - Access to a wide range of discounts on things such as health insurance, fitness, food, travel, accommodation plus many more - Frequent events including sports days, annual Christmas party, hackathon, and trivia - Free kick-start breakfast every morning and fresh fruit available all day in our offices - Casual dress - every day At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart. We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us. Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist. For this role, only those candidates with the eligible right to work will be considered. SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.

Role Description You might thrive at Treeline if you: - Have outgrown reactive IT and want to work in an environment where the goal is to make yourself obsolete through automation — you measure success in tickets eliminated, not tickets resolved. - Think at the customer-environment level, not the individual-ticket level: you see the whole architecture, understand the dependencies, and build solutions that hold up at scale. - Are genuinely curious about how AI changes the role of IT — you see it evolving as a true business enabler. - Take mentorship seriously: you remember what it was like to be junior, you build up the people around you, and you measure your success partly by how good your team gets. - Are motivated by ownership and accountability: you don't want someone else to sign off on your architecture decisions or script your customer conversations. - Are energized by a company in motion, where the processes you build this quarter are the baseline next quarter — not the ceiling. Responsibilities include: - Own end-to-end service delivery for Treeline customers — serving as the senior technical authority across endpoint strategy (macOS, Windows, mobile), endpoint management (Fleet), identity (Okta), endpoint security (CrowdStrike), network access (Tailscale, Twingate, Zscaler, or similar), collaboration administration (Google Workspace, Slack, and similar), and digital workplace (Google Meet, Zoom, or similar). - Lead complex customer onboarding and environment migrations: inherit existing IT environments, assess tooling gaps, design the target architecture, and execute the transition to Treeline's platform with minimal disruption to the customer's operations. - Drive automation adoption in customer environments — identifying manual workflows, partnering with Treeline's Automation team to build replacements, and championing the shift from reactive support to proactive, software-defined service delivery. - Serve as the primary technical escalation point: triage and resolve high-severity incidents, manage vendor relationships on behalf of customers, and ensure SLA compliance across all service commitments. - Configure and manage Treeline's ITSM/ESM layer across customer environments — owning ticket routing, SLA configuration, workflow templates, and escalation paths, ensuring every customer environment has a consistent, auditable service delivery foundation. - Contribute to Treeline's playbook library: document environment-specific runbooks, integration patterns, and operational procedures that make every customer environment reproducible and every IT scenario teachable. Qualifications - 5–8 years of progressive IT engineering experience, including time in managed services, or a multi-customer/subsidiary IT role where you owned environments end-to-end. - Deep hands-on administration experience across Okta, Fleet MDM, CrowdStrike, and similar best-in-class IT platforms. - Hands-on experience configuring and operating ITSM or ESM platforms (Ravenna, Serval, Jira Service Management, Halo PSA, ConnectWise, or equivalent) in a multi-tenant or multi-customer context — you've built the workflows, not just used the interface. - Strong foundation in network access and security architecture: Tailscale or similar ZTNA, DNS management, firewall policy, and the ability to design a zero-trust network environment from scratch. - Ability to lead customer-facing technical conversations at the director+ level — you can translate a device compliance posture into a boardroom-ready risk narrative. - Experience owning and communicating through high-severity incidents — you've written the postmortem, managed the customer conversation, and come back with the systemic fix. - Scripting and automation experience in Python, Bash, or a workflow tool (Workato, Make) — enough to build the bridge between "this should be automated" and "here's the working workflow." Benefits - Founding equity at an a16z-backed company entering a major public launch — you're joining at the inflection point, with a real stake in what gets built. - Direct line to leadership and engineering team — your customer patterns inform the product roadmap, and your operational insights shape how Treeline scales. - A clearly defined path to technical leadership: as Treeline acquires MSPs and grows its customer base, the Staff IT Engineer is the template for scale. - A team that rewards people who build things better than they found them, document what they know, and bring the people around them up with them. - Competitive compensation. - Healthcare + Vision + Dental benefits. - Hybrid work environment. - Flexible time-off policy. - Transparent, flat culture.