Role Description En Be.Change Consulting buscamos un(a) Consultor Creación Mesa de Ayuda especializado para diseñar el modelo operativo de una mesa de ayuda técnico-funcional. El consultor deberá articular procesos, roles, dimensionamiento de recursos, niveles de servicio (SLA) y lineamientos operativos para su implementación. - Levantar información con áreas funcionales y técnicas. - Analizar la demanda actual y proyectada del servicio. - Diseñar el modelo operativo de la mesa de ayuda. - Definir estructura organizacional y dimensionamiento del equipo. - Establecer SLA / ANS aplicables al servicio. - Generar lineamientos para la implementación operativa. Qualifications - Profesional en Ingeniería de Sistemas, Industrial, Administración de Empresas o afines. - Posgrado en Gestión de Servicios, Proyectos, Transformación Digital u Operaciones Tecnológicas. - Diseño o implementación de mesas de ayuda / service desk. - Gestión de servicios ITSM o similares. - Definición de SLA y acuerdos de nivel de servicio. - Dimensionamiento de equipos de soporte. - Modelamiento de procesos operativos. - Implementación de herramientas de gestión de casos y atención a usuarios. - Deseable: Experiencia en proyectos de atención al ciudadano o usuarios finales. - Proyectos de gestión de solicitudes, CRM o gestión documental. - Certificación en ITIL Foundation. Benefits - Modalidad: 100% Remoto. - Tipo de contrato: Prestación de servicios. - Salario: A convenir. - Excelente ambiente laboral, equipo joven, dinámico y comprometido, oportunidad de crecimiento y participación en proyectos innovadores. Company Description Be.Change Consulting Impulsamos tu Transformación Digital. Potenciamos tu empresa con innovación tecnológica y consultoría estratégica. Desde desarrollo de software e inteligencia artificial hasta transformación digital y talento especializado, te ayudamos a crecer en un mundo digital.

Title: Senior Commercial Growth Manager Cremorne, Melbourne VIC (Hybrid) New Business Development (Sales) Full time Competitive Salary + Super Company Description About SEEK SEEK's portfolio of diverse businesses make a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities. We have a culture of high-performance in our workplaces and celebrate the diversity of our employees who contribute to the success of our organisation. Life at SEEK SEEK's purpose is at the centre of everything we do. Our SEEK, which defines the way we work, is all about what makes us unique and a little bit different. Passion, Team, Delivery and Future are our principles that drive innovation and creativity. SEEK strives to support employee wellbeing by providing an amazing experience at work which led us to being named AFR BOSS Top 10 Best Places to Work in Technology (2021-2024). We are proud to work in an environment that's inclusive where everyone's unique ideas, experiences and perspectives are valued. Our award-winning head office in Cremorne (just a 4 min walk from Richmond station) provides an exceptional space to collaborate with colleagues. The building provides sweeping views of the city, a games area, sit and stand desks at every workstation, modern end-of-trip facilities and Thursday night drinks which gives our people an opportunity to connect in a social setting. Job Description - 12 Month FTC* SEEK's growth ambition extends beyond core job ads. The Adjacent Revenue Development (ARD) team validates and accelerates the growth strategies that turn SEEK's acquired and adjacent businesses into scalable, repeatable revenue, before handing off to SEEK core teams to continue to grow. The Senior Commercial Growth Manager - Adjacent Initiatives leads the commercial acceleration of Sidekicker, SEEK's flexible staffing marketplace, as it moves from Validation phase into Product Market Fit in FY27. You will own three interconnected growth plays: building a demand intelligence engine that surfaces Sidekicker at the moment of flex labour need; designing and scaling an outbound sales and marketing motion that improves CAC and ARPU against cold lead benchmarks; and scaling a SEEK Account Manager referral program that activates SEEK's deep hirer relationships as qualified pipeline. You will report to the Head of Growth - Adjacent Initiatives, lead a squad of Growth Operations, Analytics and Growth Executives, and work cross-functionally across SEEK's Product, Marketing and Sales teams and Sidekicker's existing Growth team. What You'll Be Accountable For - Validating and executing the acceleration strategy - Identify key commercial uncertainties, design experiments to resolve them quickly, and translate results into scalable growth playbooks, accountable for FY27 OKRs - Building the demand intelligence engine - Lead the discovery, design and implementation of a lead scoring model that turns data 'signals' into a qualified pipeline to execute against, and develop winning GTM playbooks to scale - Designing and scaling the SEEK Account Manager referral program - Design, enable and scale a referral program that qualifies SEEK hirers against Sidekicker's ICP, building a commercial motion replicable across future adjacent initiatives. - Leading your squad with commercial rigour - Direct Growth Operations, Analytics and Growth Executives to run disciplined experiments, with hypotheses, metrics and guardrails defined before you start and outcomes turned into repeatable plays. - Cross-functional orchestration - You are the threading leader that keeps SEEK Commercial, Product, and Marketing as well as Sidekicker's own teams aligned on priorities and progress, navigating the tension between moving fast in validation and building something SEEK core teams can eventually scale. Qualifications Essential qualifications, skills and experience - Significant experience personally owning revenue targets and delivering measurable commercial growth outcomes, you can point to specific results and explain exactly how you drove them - Extensive hands-on experience building and executing go-to-market models for products moving from validation to scale in tech, SaaS, management consulting, or a startup or new venture environment - Significant experience designing and implementing signals-based lead scoring or targeting models that turned data into a qualified, actionable pipeline - Extensive experience leading disciplined commercial experiments, defining hypotheses, success metrics and guardrails upfront, and translating results into repeatable growth playbooks - Demonstrated ability to build alignment and drive outcomes across complex, matrix or cross-functional environments where you held significant accountability without direct authority - Extensive experience presenting growth strategies and commercial recommendations to senior leadership, and facilitating structured planning sessions across diverse, cross-functional teams - Proven experience leading or managing a squad or team, directing analytical and operational resources to execute against commercial goals - Active, applied use of AI tools to accelerate growth analysis, surface hypotheses or scale experimentation Do these behaviours/mindset expectations resonate with your skills & experience? - Commercially driven - You connect strategy to revenue outcomes, own your numbers and can point to the specific growth results you personally delivered and exactly how you drove them - Experiments-first thinker - You don't wait for perfect information, you identify the key uncertainty, design a fast experiment to resolve it and act decisively on what you learn - Analytically sharp - Equally at home in a dataset and in a room with an executive, you turn complex analysis into crisp, compelling recommendations that earn a green light - Low-ego collaborator - You build alignment through trust and sharp thinking in environments where almost everyone you need to move doesn't report to you - Clear and precise communicator - You hold a room, write recommendations that earn decisions and turn ambiguous briefs into clear plans others can execute against - Cross-functional orchestrator - You keep commercial, product and marketing teams aligned on priorities and progress, navigating the tension between moving fast and building something scalable - AI-curious and applied - You actively explore AI tools as a multiplier for growth, insight and execution - not as a shortcut, but paired with strong commercial judgement - Comfortable with ambiguity - You thrive where the playbook doesn't yet exist and are energised by the challenge of building it - Accountability mindset - You're accountable for outcomes you don't directly control and comfortable with that responsibility Additional Information At SEEK we offer: - Support of flexible working, including a mix of office and work from home days depending on your role. - SEEK is committed to operating sustainably and is preparing for the impacts of climate change and the transition to a low-carbon future, and is working to minimise its environmental impacts which includes a long-term emissions reduction target of net zero by FY2050 - Access to a wide range of discounts on things such as health insurance, fitness, food, travel, accommodation plus many more - Frequent events including sports days, annual Christmas party, hackathon, and trivia - Free kick-start breakfast every morning and fresh fruit available all day in our offices - Casual dress - every day At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart. We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us. Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist. For this role, only those candidates with the eligible right to work will be considered. SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.

Role Description You might thrive at Treeline if you: - Have outgrown reactive IT and want to work in an environment where the goal is to make yourself obsolete through automation — you measure success in tickets eliminated, not tickets resolved. - Think at the customer-environment level, not the individual-ticket level: you see the whole architecture, understand the dependencies, and build solutions that hold up at scale. - Are genuinely curious about how AI changes the role of IT — you see it evolving as a true business enabler. - Take mentorship seriously: you remember what it was like to be junior, you build up the people around you, and you measure your success partly by how good your team gets. - Are motivated by ownership and accountability: you don't want someone else to sign off on your architecture decisions or script your customer conversations. - Are energized by a company in motion, where the processes you build this quarter are the baseline next quarter — not the ceiling. Responsibilities include: - Own end-to-end service delivery for Treeline customers — serving as the senior technical authority across endpoint strategy (macOS, Windows, mobile), endpoint management (Fleet), identity (Okta), endpoint security (CrowdStrike), network access (Tailscale, Twingate, Zscaler, or similar), collaboration administration (Google Workspace, Slack, and similar), and digital workplace (Google Meet, Zoom, or similar). - Lead complex customer onboarding and environment migrations: inherit existing IT environments, assess tooling gaps, design the target architecture, and execute the transition to Treeline's platform with minimal disruption to the customer's operations. - Drive automation adoption in customer environments — identifying manual workflows, partnering with Treeline's Automation team to build replacements, and championing the shift from reactive support to proactive, software-defined service delivery. - Serve as the primary technical escalation point: triage and resolve high-severity incidents, manage vendor relationships on behalf of customers, and ensure SLA compliance across all service commitments. - Configure and manage Treeline's ITSM/ESM layer across customer environments — owning ticket routing, SLA configuration, workflow templates, and escalation paths, ensuring every customer environment has a consistent, auditable service delivery foundation. - Contribute to Treeline's playbook library: document environment-specific runbooks, integration patterns, and operational procedures that make every customer environment reproducible and every IT scenario teachable. Qualifications - 5–8 years of progressive IT engineering experience, including time in managed services, or a multi-customer/subsidiary IT role where you owned environments end-to-end. - Deep hands-on administration experience across Okta, Fleet MDM, CrowdStrike, and similar best-in-class IT platforms. - Hands-on experience configuring and operating ITSM or ESM platforms (Ravenna, Serval, Jira Service Management, Halo PSA, ConnectWise, or equivalent) in a multi-tenant or multi-customer context — you've built the workflows, not just used the interface. - Strong foundation in network access and security architecture: Tailscale or similar ZTNA, DNS management, firewall policy, and the ability to design a zero-trust network environment from scratch. - Ability to lead customer-facing technical conversations at the director+ level — you can translate a device compliance posture into a boardroom-ready risk narrative. - Experience owning and communicating through high-severity incidents — you've written the postmortem, managed the customer conversation, and come back with the systemic fix. - Scripting and automation experience in Python, Bash, or a workflow tool (Workato, Make) — enough to build the bridge between "this should be automated" and "here's the working workflow." Benefits - Founding equity at an a16z-backed company entering a major public launch — you're joining at the inflection point, with a real stake in what gets built. - Direct line to leadership and engineering team — your customer patterns inform the product roadmap, and your operational insights shape how Treeline scales. - A clearly defined path to technical leadership: as Treeline acquires MSPs and grows its customer base, the Staff IT Engineer is the template for scale. - A team that rewards people who build things better than they found them, document what they know, and bring the people around them up with them. - Competitive compensation. - Healthcare + Vision + Dental benefits. - Hybrid work environment. - Flexible time-off policy. - Transparent, flat culture.

Job Summary: In this role, you will provide troubleshooting assistance and support related to specific software and peripherals of the Caesar Vision POS product and on-demand food delivery service used by corporate and franchisee stores around the world. You will be responsible for logging inquiries and responding to basic queries, running diagnostic tests, isolating problems, determining solutions and/or resolving simple issues. When possible, you will implement the solution, guide the caller to how to implement the solution and resolve customer service issues, however, you will be expected to escalate more complex problems to more experienced staff and/or a supervisor or Manager. You will be part of a team of Help Desk professionals supporting software solutions and third-party delivery service to stores. Key Responsibilities: - Provide client support and technical assistance for basic incoming - queries and issues related to the computer software, hardware and on-demand food delivery service. - Analyze issues, ask appropriate questions and problem-solving methodologies. Walk the customer through problem-solving process and attempt to isolate the problem and identify solution, if possible. If unable to solve the issue, refer to more experienced staff. - Troubleshoot problems as well as provide application support to end-users. - Follow up with client and/or customer to ensure issue was resolved to their satisfaction. - Provide excellent client service to corporate, franchisee stores and delivery service customers. - Support clients on various work schedules that may include 24 x 7 support to international stores, franchisees and customers. - Respond to queries using phones, email or other methods of communication. - Provide basic instruction and support to clients with computer peripherals related to Caesar Vision products or delivery service customers. - Log all issues identified in Service Now call tracking system. - Report all trend calls to Supervisor or Manager Help Desk. Required Knowledge, Skills and Abilities: - High school education or equivalent. - Evidence of knowledge and experience with call center software. - Customer, client or call center environment experience with the ability to problem-solve with customers and an understanding of when to escalate questions or issues. - Evidence of the ability to be collaborative with, and communicate clearly and effectively, with all types and levels of store personnel and delivery service customers who contact the help desk. - Demonstrated ability to listen, ask questions, follow-up and address client concerns. - Evidence of customer focused orientation with excellent phone etiquette and experience dealing with frustrated or difficult customers. - Must demonstrate experience in a fast-paced workplace and ability to be flexible and responsive. - Evidence of ability to communicate technical information to non-technical store personnel that contact the help desk. - Evidence of organizational skills with the ability to prioritize workload and handle multiple priorities concurrently. - Proven ability to function in a team environment, supporting team members when needed. - Experience with Service Now call tracking system is preferred. Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Blue Line Distribution. Blue Line Distribution is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work. PRIVACY POLICY