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Application Analyst

AnalystAnalystFull TimeRemoteSeniorTeam 10,001+Since 2008H1B SponsorCompany SiteLinkedIn

Location

District Of Columbia + 4 moreAll locations: District Of Columbia | New York | Michigan | Minnesota | Texas

Posted

52 days ago

Salary

$61K - $113.4K / year

Seniority

Senior

Bachelor DegreeEnglishSQL

Job Description

Application Analyst

Thomson Reuters

• Provides essential, courteous and prompt provision of operational support relating to assigned application systems • Analyzes customer problems of low complexity • Assesses scope of impact and mitigates customer impact of issues • Executes work arounds and implements problem resolution as identified in documented solutions • Engages others as appropriate and escalates as required • Provides advice or training to users about the application systems' functionality • Proactively monitors production and nonproduction environments and/or applications • Conducts root cause analysis and correlation of other system and/or application problems • Participates in project planning sessions with team members • Manages multiple and sometimes competing priorities with guidance • Aids the preparation of status updates for customer problems or projects

Job Requirements

  • Support experience with an emphasis on providing excellent service in a customer care role
  • Proficient in SQL and understanding of Database Administration
  • Superior analytical, problem solving and troubleshooting skills
  • Exceptional attitude towards customer service
  • Ability to work independently and in a team environment
  • Excellent verbal and written communication skills
  • Awareness of programming concepts and database usage
  • Familiarity with Internet-based applications
  • Capable of multi-tasking in a fast-paced environment
  • Bachelor’s degree in computer engineering/computer science, Information Technology or Math

Benefits

  • Flexibility & Work-Life Balance: Flex My Way supportive workplace policies
  • Comprehensive benefit plans including health, dental, and vision insurance
  • 401k plan with company match
  • Flexible vacation and paid time off
  • Access to Headspace app and wellness programs
  • Two company-wide Mental Health Days off
  • Tuition reimbursement
  • Employee incentive programs
  • Resources for mental, physical, and financial wellbeing
  • Social Impact initiatives with paid volunteer days off

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