✨ Join Our Magical Team! Patrique Mercier Recruitment ES is excited to offer a fantastic opportunity for an Italian-Speaking Support representative for Disney Plus, with the flexibility to work from home anywhere in Greece! If you are fluent in Italian and passionate about delivering exceptional customer service for a leading entertainment platform, this role is perfect for you. As a key member of our support team, you will assist Italian-speaking Disney Plus subscribers with their inquiries, ensuring a seamless and delightful user experience. Benefit from the comfort of remote work while enjoying the beautiful surroundings of Greece. If you're ready to bring a little magic to customers’ screens, apply today! Your Responsibilities - Provide excellent customer support to Italian-speaking Disney Plus users via phone, email, and chat. - Assist customers with technical issues, billing, account management, and general inquiries. - Document customer interactions accurately in our CRM system. - Collaborate with team members to meet service goals and ensure customer satisfaction. - Participate in regular training sessions to stay updated on Disney Plus products and policies.

Job Summary Provide Sales teams with Clinical Services technical and sales presentation support to help secure new business, successful customer integration and the utilization of established products. Support sales reps through pre-sales and/or post-sales technical support. Assist the Clinical Resources Manager with training, development, and delivery of Clinical Services products and programs. This is an excellent opportunity for those interested in moving into a Field Sales position with Medline in the future. Job Description Responsibilities: - Support corporate sales initiatives to grow market share with clinical, sales and product consulting activities. Coordinate the integration of product and/or program conversions to improve customer experience and support system implementation - Assist and prepare technical proposals on Medline's Clinical Services products and programs that can meet customer needs and how they can be integrated and implemented within customer's facility - Prepare and present customer needs plan to Medline sales teams to assure complete plan is feasible within cost, time, and environment constraints - Research and analyze customer’s background and product needs and key objectives and incorporate this information as appropriate. Communicate proactively with the sales force to relay this information - Gather data and information on customers and participate in developing presentations relative to keeping customers current on products, product enhancements, and/or product conversions - Collaborate with the Clinical Services and Sales teams on product conversions, trials, and market research Requirements: - Bachelor's degree - At least 1 year sales or related experience - Experience developing presentations to various audience levels - Willing to travel at least/up to 100% of the time for business purposes (within state and out of state) Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated compensation for this position includes $65,000 annually in guaranteed base salary. This role is bonus eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $54,000.00 - $81,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here. We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here. Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

• Provide front line services for Sanford Laboratories as the primary point of contact for clients and providers. • Communicate complex and/or often confidential laboratory test information professionally, accurately, and courteously. • Coordinate, investigate, and respond to issues regarding service to clients. • Maintain a central reference database and monitor turnaround times and result entries. • Assist Client Support Reps and sales staff with technical laboratory issues.

Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That’s how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies. Here, you own the way you work, but we move as one unbeatable team. We don’t just lead the market, we’re busy creating the world where Semrush is an unfair advantage for every marketer. We move fast in ways to help you grow. Here, you have room to experiment, keep what works, and learn quickly from what doesn’t. Ready to share our ambition and make an impact? Then, this role may be for you. About the role - You will be responsible for assisting users with billing- and account-related inquiries across multiple communication channels, including phone, live chat, and email, while delivering accurate internal data for the business. - The role will involve providing accurate and efficient support, such as resolving payment issues, processing refunds or credits, assisting with account management queries - all while ensuring a seamless and timely customer experience. - Work closely with multiple internal teams to handle user requests and internal inquiries to ensure customer retention and success, while also contributing to targeted optimization projects. - Consistently share feedback on internal processes, the user interface, and client input with the relevant teams and management to enable appropriate action. - Adhere to internal policies and compliance standards. - Maintain up-to-date knowledge of products, pricing plans, and internal procedures. - Meet individual performance goals related to quality, efficiency, productivity and customer satisfaction. - Contributing to a positive team environment through open communication, feedback, and collaboration. About you Move together. Raise the bar. Learn fast—grow faster. That’s the default. And here’s what else is needed to succeed in this role: - Excellent Communication Skills: Strong verbal and written communication to clearly and professionally assist customers across phone, live chat, and email - Working hours: Ability to work from 2 PM to 10 PM CET, Monday to Friday - Billing & Math Proficiency: Ability to understand invoices, process payments, and resolve billing discrepancies accurately - Multitasking Ability: Capable of handling multiple conversations and tasks simultaneously without compromising quality or efficiency - Problem-Solving Skills: Quickly assess issues, identify solutions, and guide customers through resolutions with confidence - Attention to Detail: Ensures accuracy when processing refunds, credits, and billing adjustments to prevent errors - Adaptability & Quick Learning: Comfortable navigating billing systems, troubleshooting issues, and adjusting to process updates - Customer-Centric Mindset: Prioritizes customer needs, demonstrates patience, and maintains a positive attitude in all interactions - Technical Proficiency: Familiarity with CRM systems, payment processing tools, and live chat software to provide seamless support - Time Management: Effectively prioritizes tasks and manages workload in a fast-paced environment About the perks - Unlimited PTO - Hobby & team building budget allowance - Employee Support Program - Loss of family member financial aid - Employee Resource Groups A little more about us Semrush (NYSE: SEMR) is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact. Built on the industry’s most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy. The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia. We’ve built something people are proud to be part of. And the awards agree: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents. All thanks to 1700+ employees who build the company every day. About our Diversity, Equity, and Inclusion commitments Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don’t 100% match all requirements, don’t be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. Ready to be a part of this mission? Join us!