• Develop and implement a customer‑focused aftermarket and service strategy that deepens customer intimacy and addresses operational challenges. • Create end‑to‑end lifecycle management solutions, supporting customers from installation through operation, upgrades, maintenance, and end‑of‑life. • Design and promote value‑driven service agreements, including dynamic maintenance plans, performance‑based contracts, and digital‑enabled offerings. • Optimize entitlement capture through comprehensive, tailored service packages aligned with customer lifecycle stages. • Identify opportunities to expand service scope, including digital services, modernization, and remote support. • Drive strategic pricing, cross‑sell, and upsell initiatives that strengthen customer trust and maximize lifetime value. • Lead the integration of Industry 4.0, IoT, AI, and predictive analytics to enable predictive maintenance, remote diagnostics, and proactive lifecycle management. • Develop solutions that improve uptime, cost efficiency, and asset longevity, ensuring customers realize maximum value from their investments. • Oversee global service operations to ensure consistent, high‑quality service delivery aligned with customer expectations. • Standardize processes and establish KPIs focused on customer satisfaction, repeat business, resolution times, and service effectiveness. • Foster a culture of continuous improvement, leveraging digital tools and analytics to elevate service performance. • Build deep, strategic relationships with key clients, acting as a trusted advisor to understand workflows, operational pain points, and growth goals. • Implement customer feedback systems and loyalty programs that reinforce trust and drive advocacy. • Build, inspire, and develop a multicultural, high‑performance team committed to excellence in customer service and lifecycle management. • Promote a culture of safety, innovation, and continuous learning aligned with company values. • Implement talent development, succession planning, and leadership programs to sustain a customer‑focused service organization. • Manage divisional financials with a focus on margin improvement and lifecycle profitability. • Use data‑driven insights to identify opportunities for cost efficiencies and growth acceleration.

• Responsible for the strategic leadership, operational excellence, Profit and Loss and continuous improvement of the hospital’s Unify telephony environment • Ensure reliable, secure, and high-quality voice communications that directly support patient care, clinical coordination, and hospital operations • Oversee all aspects of service delivery, including design, implementation, incident response, maintenance, vendor management, and system lifecycle planning

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Case Manager, Registered Nurse (Field-Based) – Burlington County, NJ Position Summary We’re seeking a compassionate and experienced Registered Nurse Case Manager to support members throughout Burlington and Camden Counties, and surrounding counties. This is a remote role with up to 75% field travel, Monday–Friday from 8:00 AM–5:00 PM EST. In this position, you will play a key role in delivering high-quality, cost‑effective care. You’ll leverage your clinical expertise to develop individualized care plans, coordinate physical, behavioral, and psychosocial services, and ensure members receive the support they need to thrive. Key Responsibilities - Conduct in-home, face-to-face assessments for members enrolled in: - Managed Long-Term Services and Supports (MLTSS) - Dual Special Needs Programs (D-SNP/FIDE) - Evaluate member needs and coordinate services such as: - Adult/pediatric medical day care - Personal care assistant services - Nursing facility placement - MLTSS program enrollment - Partner with members, caregivers, PCPs, and interdisciplinary teams to develop and implement individualized care plans. - Authorize services in alignment with program guidelines and support safe transitions of care. - Document all case activity accurately and promptly in the electronic health record. - Apply strong clinical judgment and critical thinking to manage complex care needs. - Mentor new team members once proficiency is achieved. Required Qualifications - Active, unrestricted RN license in New Jersey - Comfort conducting field‑based home visits across all socioeconomic levels and community settings, including any neighborhood or environment, and with members in a wide range of living conditions or circumstances. - 3+ years of clinical practice experience - 3+ years of experience in home health, hospice, or a similar setting - Ability to manage pediatric and medically complex cases - Residency in Burlington County NJ - Successful completion of the NJ Choice Certification, including: o Minimum exam score of 80% o Completion of state training modules o Field mentoring component - Must possess reliable transportation and be willing and able to travel up to 75% of the time. Mileage is reimbursed per our company expense reimbursement policy Preferred Qualifications - Experience with LTSS - Case management and/or discharge planning background - Managed care experience - Familiarity with Medicaid and Medicare - Proficiency using multiple systems and MS Office Suite (Outlook, Word, Excel, SharePoint, Teams) Education - Minimum of an Associate Degree in nursing Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $66,575.00 - $142,576.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 05/31/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Case Manager, Registered Nurse (Field-Based) – Mercer County, NJ Position Summary We’re seeking a compassionate and experienced Registered Nurse Case Manager to support members throughout Mercer County and surrounding counties. This is a remote role with up to 75% field travel, Monday–Friday from 8:00 AM–5:00 PM EST. In this position, you will play a key role in delivering high-quality, cost‑effective care. You’ll leverage your clinical expertise to develop individualized care plans, coordinate physical, behavioral, and psychosocial services, and ensure members receive the support they need to thrive. Key Responsibilities - Conduct in-home, face-to-face assessments for members enrolled in: - Managed Long-Term Services and Supports (MLTSS) - Dual Special Needs Programs (D-SNP/FIDE) - Evaluate member needs and coordinate services such as: - Adult/pediatric medical day care - Personal care assistant services - Nursing facility placement - MLTSS program enrollment - Partner with members, caregivers, PCPs, and interdisciplinary teams to develop and implement individualized care plans. - Authorize services in alignment with program guidelines and support safe transitions of care. - Document all case activity accurately and promptly in the electronic health record. - Apply strong clinical judgment and critical thinking to manage complex care needs. - Mentor new team members once proficiency is achieved. Required Qualifications - Active, unrestricted RN license in New Jersey - Comfort conducting field‑based home visits across all socioeconomic levels and community settings, including any neighborhood or environment, and with members in a wide range of living conditions or circumstances. - 3+ years of clinical practice experience - 3+ years of experience in home health, hospice, or a similar setting - Ability to manage pediatric and medically complex cases - Residency in Mercer County NJ - Successful completion of the NJ Choice Certification, including: o Minimum exam score of 80% o Completion of state training modules o Field mentoring component - Must possess reliable transportation and be willing and able to travel up to 75% of the time. Mileage is reimbursed per our company expense reimbursement policy Preferred Qualifications - Experience with LTSS - Case management and/or discharge planning background - Managed care experience - Familiarity with Medicaid and Medicare - Proficiency using multiple systems and MS Office Suite (Outlook, Word, Excel, SharePoint, Teams) Education - Minimum of an Associate Degree in nursing Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $66,575.00 - $142,576.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 05/31/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.