Mitel logo
Mitel

Powering Connections.

Service Delivery Manager

ManagerManagerFull TimeRemoteLeadTeam 1,001-5,000Since 1972H1B SponsorCompany SiteLinkedIn

Location

Florida

Posted

50 days ago

Salary

0

Seniority

Lead

Bachelor Degree8 yrs expEnglishPMP

Job Description

Service Delivery Manager

Mitel

• Responsible for the strategic leadership, operational excellence, Profit and Loss and continuous improvement of the hospital’s Unify telephony environment • Ensure reliable, secure, and high-quality voice communications that directly support patient care, clinical coordination, and hospital operations • Oversee all aspects of service delivery, including design, implementation, incident response, maintenance, vendor management, and system lifecycle planning

Job Requirements

  • Bachelor’s degree in information technology, Computer Science, Telecommunications, or related field (master’s preferred)
  • 8+ years of experience in enterprise telephony or unified communications
  • At least 3+ years in a leadership or service delivery management role
  • Strong background with Unify voice systems (OpenScape Portfolio, OSV, OSCC, SBC, UC, MS, DLS, etc.)
  • Experience in hospital or healthcare IT environments is highly preferred
  • Proven success managing teams and vendor relationships in complex, 24/7 mission-critical operations
  • Optional: PMP Certified
  • ITIL v4 Certified
  • Contact Center Expert
  • Financial Management
  • Contract Management

Benefits

  • Affordable Medical
  • Dental
  • Vision
  • Life and Disability Insurance
  • Matching 401(k) plan
  • Paid time off (holiday, vacation and sick)
  • Employee Assistance Program
  • Reward and Recognition Programs
  • Comprehensive benefit program

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