Act as the single point of coordination for relocation services to transferees based on the client's relocation policy. Services and related benefit consultation provided by the Mobility Advisor may include home marketing, home sale, home purchase, temporary or rental home finding, lease cancellation, and household goods movement. The Mobility Advisor works in the best interest of the transferee and client with the highest commitment to outstanding service and delivering an exceptional experience to the transferring employee. Key Responsibilities: - Contact the relocating employee to review policy for services authorized by the client - Perform a "needs assessment" for each relocating employee to assist in coordinating authorized services - Manage all exceptions and maintain communication with the corporate client on transferee issues, resolution, policy administration and ideas for improvement. This function may also include quarterly and year-to-date reports, and daily or weekly contact with the corporate client - Follow up with suppliers to ensure seamless delivery of services resulting in the best experience possible - Coordinate origin home sale closing dates, temporary housing needs, and home purchase closing dates - Effectively communicate and manage caseload maximizing efficiency while connecting with each transferring employee - Complete required audits to ensure compliance with Canada Revenue Agency (CRA) guidelines - Manage Canadian home sale programs, specifically Buyer Value Option (BVO) and Guaranteed Buyout Option (GBO) - Evaluate offers and manage transactions in accordance with applicable provincial real estate regulations - Ensure tax compliance with CRA guidelines and cost-effectiveness - Arrange home appraisals in compliance with Canadian Uniform Standards of Professional Appraisal Practice (CUSPAP) - Present guaranteed buyout offers in accordance with Canadian market standards - Manage vendor relationships including Canadian real estate agents, appraisers, and provincial real estate boards - Ensure integrity of all data for each assignment in the Bristol system and understand ramifications to other departments if data is missing - Assist other Mobility Advisors, attending team meetings, ongoing training, client presentations and general assistance when needed

Who we are? SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support. Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open. If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step. What you will do: - Provide exceptional technical support via calls, chats, and emails; - Resolve support inquiries of various difficulties; - Gather data to ensure the required technical info is collected to resolve even more complex tickets; - Gather required technical information to ensure the resolution of complex cases; - Ensure customers' satisfaction with any interaction; - Maintain working knowledge of our client’s products and services; - Securely work with customers’ sensitive information; - Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues. What you need to succeed in this role: - Excellent English communication skills (at least C1 for both spoken and written); - Prior experience in tech support, desktop support, or a similar role; - Strong networking expertise, including IPsec tunnels, DNS, packet tracing, port management, and firewall concepts; - Solid understanding of network infrastructure, such as VPNs, routing, split tunneling, and WireGuard connector-based tunnels; - Familiarity with key network protocols, including OpenVPN, IKEv2, and basic knowledge of WireGuard; - Ability to read and analyze log files for troubleshooting and diagnostics; - Proficiency in working across multiple operating systems, including Windows, Linux, macOS, Android, and iOS; - Customer-oriented and responsible attitude. Will be a great plus: - Experience with AWS, Azure; - Experience with IdP/SSO solutions (Google Workspace, Azure AD). Benefits: - Flexible schedule; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Who we are? SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support. Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open. If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step. What you will do: - Provide exceptional technical support via calls, chats, and emails; - Resolve support inquiries of various difficulties; - Gather data to ensure the required technical info is collected to resolve even more complex tickets; - Gather required technical information to ensure the resolution of complex cases; - Ensure customers' satisfaction with any interaction; - Maintain working knowledge of our client’s products and services; - Securely work with customers’ sensitive information; - Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues. What you need to succeed in this role: - Excellent English communication skills (at least C1 for both spoken and written); - Prior experience in tech support, desktop support, or a similar role; - Strong networking expertise, including IPsec tunnels, DNS, packet tracing, port management, and firewall concepts; - Solid understanding of network infrastructure, such as VPNs, routing, split tunneling, and WireGuard connector-based tunnels; - Familiarity with key network protocols, including OpenVPN, IKEv2, and basic knowledge of WireGuard; - Ability to read and analyze log files for troubleshooting and diagnostics; - Proficiency in working across multiple operating systems, including Windows, Linux, macOS, Android, and iOS; - Customer-oriented and responsible attitude. Will be a great plus: - Experience with AWS, Azure; - Experience with IdP/SSO solutions (Google Workspace, Azure AD). Benefits: - Flexible schedule; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Who we are? SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support. Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open. If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step. What you will do: - Provide exceptional technical support via calls, chats, and emails; - Resolve support inquiries of various difficulties; - Gather data to ensure the required technical info is collected to resolve even more complex tickets; - Gather required technical information to ensure the resolution of complex cases; - Ensure customers' satisfaction with any interaction; - Maintain working knowledge of our client’s products and services; - Securely work with customers’ sensitive information; - Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues. What you need to succeed in this role: - Excellent English communication skills (at least C1 for both spoken and written); - Prior experience in tech support, desktop support, or a similar role; - Strong networking expertise, including IPsec tunnels, DNS, packet tracing, port management, and firewall concepts; - Solid understanding of network infrastructure, such as VPNs, routing, split tunneling, and WireGuard connector-based tunnels; - Familiarity with key network protocols, including OpenVPN, IKEv2, and basic knowledge of WireGuard; - Ability to read and analyze log files for troubleshooting and diagnostics; - Proficiency in working across multiple operating systems, including Windows, Linux, macOS, Android, and iOS; - Customer-oriented and responsible attitude. Will be a great plus: - Experience with AWS, Azure; - Experience with IdP/SSO solutions (Google Workspace, Azure AD). Benefits: - Flexible schedule; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.