• Develop and maintain detailed project plans, timelines, and documentation. • Identify project dependencies and critical paths to ensure successful delivery. • Escalate issues and risks proactively and recommend mitigation strategies. • Create end-to-end implementation of operating guidelines, process documentation/SOPs and workflows. • Assist in training materials and knowledge transfer sessions for business users. • Coordinate with internal teams (Product, Technology, Compliance, Client Services) to ensure timely and accurate delivery. • Ensure operational readiness for call center, processing teams, finance and accounting and compliance teams for day 1 processing and throughout the hypercare stage. • Conduct post-implementation reviews to assess success and identify areas for improvement. • Document and validate business requirements for client onboarding, conversions, and new product launches. • Analyze legacy data sets and field mappings to inform system design and configuration. • Validate account data and reconcile discrepancies across platforms. • Assist in the development of reports and dashboards using SQL and Excel. • Serve as a liaison between clients, internal departments, and third-party vendors. • Facilitate training sessions and workshops for clients and internal teams. • Build and maintain strong relationships with stakeholders to ensure alignment and satisfaction. • Ensure implementations comply with regulatory requirements and internal standards. • Create and complete UAT/BET testing and quality assurance efforts during system rollouts. • Document ongoing quality audit processes

What happens when you have fascinating clients with challenging problems on the one hand and passionate software developers looking to build future-focused solutions on the other? This in-between is where Business Analysts reside, acting as a bridge between the client and team. You will establish the outcomes software must achieve, assess how it will be used, and then generate bold ideas with our developers to create custom applications. You will work with clients across a variety of sectors and ensure the business-critical software solutions we develop deliver real business value every time. Job responsibilities - Partner with teammates to understand and articulate a product vision for clients - You will facilitate workshops that generate customized business solutions - You will help companies from a variety of industries achieve true, differentiating outcomes - You will assess the as-is situation and collaborate with clients to create artifacts (personas, epics, stories, etc.) to maximize value - You will facilitate analysis workshops through “innovation games” with senior client stakeholders to outline a business vision, objective, product roadmap and project release plan - You will liaise between the client and your team consisting of SMEs, C-suite executives, developers, quality analysts, tech architects, user experience designers, project managers, etc. to manage product backlogs and keep an eye on software delivery - Collaborate with teammates on the analysis and design of complex business applications using the latest technologies - You will be involved in the Analyst community to share knowledge, mentor and evangelize Agile, Lean, and Continuous Development analysis best practices - You will work in agile teams that facilitate organizational transformations for medium- and large-scale businesses Job qualifications Technical skills - You have a track record of delivering impactful software, ideally on a collaborative software delivery team - You have attention to detail, a practical approach to the day-to-day work of story-writing and delivery and can draw a line directly from an overarching client strategy to your team's outcomes - You enjoy unearthing the root cause(s) of a client's pain points, validating a business opportunity or problem and partnering to deliver a solution - You are well versed with Agile, Lean and Continuous Delivery methodologies and love to mentor others - You understand how businesses operate and have experience modeling business processes using a variety of tools and techniques to facilitate requirement elicitation sessions - You have a genuine passion for quality software and know how to get from sketch to code Professional skills - You have a knack for prioritization, obtaining buy-in from stakeholders, and resolving conflicts as they arise - You're resilient and flexible in ambiguous situations and enjoy solving problems from technical and business perspectives - An interest in coaching others, sharing your experience and knowledge with teammates Other things to know Learning & Development There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys. About Thoughtworks Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For over 30 years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world. Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary. See here our AI policy.

Overview The Principal, Servicing Cash Management and Escrow, is a senior individual contributor role embedded within the product organization. This is not a line operations or people management role. Instead, this position is designed for a deeply experienced servicing subject matter expert who understands, in detail, how cash management and escrow functions operate and why they operate that way, and can translate that expertise into scalable product capabilities. Reporting to the Director of Servicing Product, this role partners closely with Product and Engineering to ensure that platform functionality accurately reflects real-world servicing operations, regulatory requirements, and investor expectations. Within the broader servicing product organization, this role serves as the primary domain subject matter expert and is responsible for translating cash management and escrow expertise into clear requirements, workflows, controls, and testing input for Product and Engineering. The Principal plays a critical role in validating that business rules, functional requirements, workflows, and edge cases are intentionally designed and not implicitly assumed. Responsibilities Product and Operational Alignment - Ensure product design reflects real servicing operations, including regulatory (e.g., RESPA/Reg X) and investor requirements (e.g., Fannie Mae, Freddie Mac, GNMA as applicable). - Translate operational processes into clear product requirements, business rules, controls, and system logic. - Ensure borrower funds and escrow activities are handled accurately across all standard and exception scenarios, with appropriate controls, traceability, and auditability. End-to-End Workflow Definition and Validation - Define and validate end-to-end (E2E) workflows across cash management and escrow domains. - Document workflows across happy paths and edge cases, ensuring intentional handling of exceptions. - Validate completeness and consistency of rules, logic, and dependencies across upstream and downstream systems. Product Translation & Requirements Definition - Translate domain expertise into product requirements, business rules, and system logic, and advise Product and Engineering on the operational implications of design and prioritization decisions. - Evaluate trade-offs across compliance, scalability, operational complexity, and speed to market. - Surface risks early, particularly related to financial controls, regulatory compliance, and investor reporting. Engineering Partnership and Delivery Support - Partner closely with engineering teams to refine requirements, clarify logic, and support implementation. - Partner with Product and Engineering during backlog refinement and implementation planning to clarify requirements, validate business rules, and support functional decision-making. Testing, Validation, & Automation Contribution - Contributes to the development of known-answer and scenario-based test cases for cash and escrow workflows. - Validate system behavior and outputs against expected financial, operational, and regulatory outcomes. - Support UAT execution, defect triage, regression testing, and release readiness validation. - Partner with QA and engineering to design and implement an automated test suite informed by cash and escrow domain logic. Functional Ownership: Cash and Escrow Requirements - Define requirements for receipt and posting of all borrower payment types (lockbox/ACH/wire/manual), including effective-date vs. posting-date treatment, batching, cutoff timing, and transaction traceability. - Specify payment application rules for standard and exception scenarios (partial payments, suspense thresholds, aged-suspense resolution, misapplied payment remediation), including borrower-facing impacts and audit trail expectations. - Establish control frameworks for cash and escrow operations, including reconciliation, approvals, segregation of duties, and audit evidence standards. - Define reversal/NSF/stop-pay workflows and approval requirements, including re-posting logic, borrower/investor impact remediation, and required evidentiary controls. - Govern late charge assessment logic (grace periods, state/investor constraints, fee caps where applicable), waiver/override authorization, reversals, and downstream handoffs to customer care/collections. - Establish requirements for custodial fund segregation (PandI vs. TandI), segregation of duties, dual controls, approval matrices, and evidence standards for adjustments and funds movement. - Define daily reconciliation requirements for custodial/clearing accounts, including break detection, root-cause categorization, escalation paths, KPI/SLA expectations, and operational reporting. - Define escrow setup requirements at boarding/transfer intake (in coordination with Boarding/Transfers), including initial escrow configuration, baseline balances, tax/insurance lines, and schedules. - Own escrow administration requirements (disbursements, analysis methodology, statement generation, shortage/surplus handling, refunds, and exceptions) aligned to RESPA/Reg X expectations. - Specify payoff quote and payoff execution rules (per diem interest, fee treatment, wire instructions/quotes, payoff posting impacts, and lien release handoffs), including delinquency/exception scenarios. - Define cash/escrow control evidence requirements supporting month-end/quarter-end close, custodial certifications, and internal/external audit testing. - Build and sign off on known-answer test scenarios for core cash and escrow calculations, support defect triage, regression testing, and release readiness decisions. Flexible Domain Contribution - Support adjacent servicing domains as needed based on program priorities and evolving platform needs. - Partner across domains to ensure alignment of workflows, data, and operational dependencies throughout the servicing lifecycle. - Contribute to resolution of cross-domain issues, gaps, and edge cases to ensure cohesive end-to-end platform behavior. - Apply servicing expertise to broader platform design decisions beyond primary area of ownership. Qualifications - 8+ years in mortgage servicing cash operations and escrow administration (AVP preferred; VP considered). - Deep expertise in cash controls, bank reconciliation, payment processing and exception handling, and escrow analysis/ disbursement. - Strong working knowledge of regulatory and investor requirements (ie: RESPA/Reg X escrow requirements), as well as servicing operational best practices. - Proven functional leadership across cross-functional teams, including Technology, Operations, and external partners. - Demonstrated ability to translate complex cash management and escrow processes into clear business requirements, controls, workflows, and test scenarios for Product, Engineering, and QA teams. MSR Portfolio Services is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law. #LI-Remote

SAIC is looking for an experienced Business Analyst to join our team at the DOI. - Support the development of business processes, policies, roles and responsibilities, and performance metrics - Support discussions or workshops to identify areas of improvement, business needs, insights and validate findings - Support stakeholder meetings with organization and note-taking - Draft and revise technical documentation - Create and maintain PowerPoint presentations to communicate policies and workflows - Tracking action items and following up on their completion - Collaborate with stakeholders to define, document, and analyze business needs. - Establish and develop relationships between customer and stakeholders - Research and summarize federal and organizational policies related to data management and data governance SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.