• Performs quality control, reviews genetic sequencing data to determine variant identity based on HGVS standards, orders variant confirmations, and monitors the status of clinical cases. • 25% : quality control review of clinical samples and NGS data • 50% : analyzing clinical genomics data, including variant identity using HGVS standards, variant checking in IGV, trinucleotide repeat analysis, and ordering confirmation testing • 25% : case tracking and turnaround time monitoring.

• Answers nurse call system to determine resident needs. • Assists residents with dressing, grooming, oral hygiene, bathing, hair, and incontinence care. • Obtains food trays and assists residents with eating. • Assists residents with range of motion exercises, and movement to/from wheelchair or activity areas. • Assists resident with turning and positioning in bed. • Assists resident with ambulation as indicated in the facility. • Takes and records temperature, blood pressure, pulse and respiration rates, and food and fluid intake and output, as directed. • Documents ADLs, resident personal cares, and device use on flow sheets or task sheets as directed. • Attends interdisciplinary meetings as needed to provide input into selected resident's plans of care. • Documents restorative services provided following facility policies and procedures. • Assists facility staff to provide person-centered cares based on indicated preferences. • Ensures punctuality and regular attendance for assigned shifts.

• Focusing on member engagement, complete scheduled shifts for: • Member calls, chats, and internal referrals into CCP • Targeted outreach shifts to engage at-risk members into CCP • Use autodialer tooling for targeted outreach to the eligible population • Manage and triage related care plan task queues • Coordinate care for members and their families/caregivers, as identified by the clinical team* • Recommend benefits available to members through their employers (benefits navigation) • Initiate related cases (e.g., Provider Match, Concierge Referrals, Expert Medical Opinion, Claims), as identified by the clinical team • Complete administrative tasks such as: • Compose letters and mailings to members and providers • Obtain medical releases and records • Triage callback tickets, referrals, and escalations • Monitor email referrals and communications • Monitor and manage portals, such as Ovia and ACM insurance feeds • Attend huddles when requested • Attend ongoing training and courses to stay current with new developments in healthcare • Comply with organizational guidelines and healthcare laws and regulations • Other duties, as assigned