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Support-as-a-Service that helps companies scale faster by taking care of their customers’ needs.
(fluent Greek & English) Technical Support Consultant (remotey)
Location
Cyprus
Posted
58 days ago
Salary
0
Seniority
Mid Level
Job Description
(fluent Greek & English) Technical Support Consultant (remotey)
SupportYourApp
Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: - Respond to customer inquiries via phone, email, and chat in a professional and efficient manner; - Troubleshoot technical issues and provide step-by-step guidance to customers ; - Collaborate with other departments to resolve customer inquiries; - Escalate complex issues to the appropriate team for resolution; - Document customer interactions; - Apply the latest and greatest customer happiness practices; - Maintain deep understanding of client solutions and meet KPI; - Communicate with developers and cross-functional specialists; What you need to succeed in this role: - Native Greek and excellent English communication skills is a must (C1 both spoken and written) ; - At least 1–2 years of experience in customer support in fast-paced environment; - Strong problem-solving and troubleshooting skills ; - Attention to details; - Familiarity with CRM systems and basic technical support; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: - Experience with CRM systems; - Finance/legal background; - Understanding of how taxes work in the EU (Greece mainly). Benefits: - Fixed Schedule: Mon–Fri: 09:00-18:00 (GMT+3); - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
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UNICEFUNICEF supports people in 190 countries and territories across the globe, working in some of the world's toughest places to reach while defending the rights and saving the lives of
Contract Duration- 3 months Working arrangement: Home Based UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling. UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package. Visit our website to learn more about what we do at UNICEF. 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Make a difference. Be happy. Grow your career. The Principal Consultant – ERP Services (Infor / Lawson Technical Services) provides senior-level technical leadership and application support for clients operating within Infor CloudSuite (FSM, HRT) and Infor Lawson S3 Payroll (Single Tenant) environments. This role serves as a technical subject matter expert responsible for system stability, integrations, interfaces, environment management, incident resolution, and Infor release coordination. The Principal Consultant works closely with client IT teams, client technical and functional resources, and Infor Support to maintain reliable ERP operations and ensure technical readiness across production and non-production environments. This role supports ongoing system operations and optimization and does not include functional processing, end-user training, or business configuration activities. Key Responsibilities The Principal Consultant, ERP Services-Infor, will have the following responsibilities, which include but are not limited to: - Serve as the technical lead for Infor CloudSuite (FSM, HRT) and Lawson S3 Payroll across production and non‑production environments - Provide day-to-day technical application support, including system health monitoring, scheduled jobs, batch processing, and background services - Lead incident management by troubleshooting issues through application, job, and integration log analysis, and coordinating with Infor Support for escalation and root cause resolution. - Monitor and support integrations, IPA flows, interfaces, and extensibility - Support Infor CloudSuite release management, including technical testing of patches, fixes, and upgrades - Manage Infor service requests and communications, including data copies, restores, environment administration, and platform requests - Perform ongoing environment and application data management, including print file purging and scheduled processing - Develop, maintain, and support technical reports, interfaces, and extensions - Partner with client IT leadership and Nordic delivery teams to provide technical guidance, operational insights, and platform risk mitigation - Translate complex technical issues into clear, actionable guidance for technical and non‑technical stakeholders - Demonstrate and embody Nordic’s maxims Skills and Experience - Bachelor’s degree or equivalent technical experience required - 8+ years of experience supporting Infor CloudSuite and Lawson S3 (v10) in live production environments - Strong hands-on technical experience supporting Infor CloudSuite (FSM, HRT) and Lawson S3 Payroll - Demonstrated experience managing integrations and IPA flows, with responsibility for interface monitoring, job scheduling, batch processing, and system monitoring. - Ability to analyze applications, job, and integration logs to determine and resolve root causes - Familiarity with Infor Support processes, ticketing systems, and release cycles - Strong analytical, troubleshooting, and problem resolution skills - Proven ability to manage and prioritize multiple incidents and service requests in a fast-paced environment - Proficient with Microsoft Office Suite, particularly Excel for data analysis and reconciliation - Strong written and verbal communication skills with both technical and non‑technical stakeholders - Ability to work independently while collaborating effectively with client and internal technical teams - Strong attention to detail ADDITIONAL DETAILS - Ability to work U.S. hours Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
UN Women: Programme Support Consultant, Home-Based, International Consultant
UN WomenIn July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women's empowerment. At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity and organizational need. If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application. UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to UN Women’s policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks.
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The project is fully aligned with the United Nations Strategic Framework for Afghanistan (2023–2027) and the UN Women Afghanistan Strategic Note (2023–2027), contributing to the joint priorities on Economic Opportunities and Resilient Livelihoods and Social Cohesion, Inclusion, Gender Equality, Human Rights and Rule of Law. Under the guidance and direct supervision of the WCSO Programme Manager, the Programme Support Consultant will provide operational support and guidance ensuring compliance, effectiveness, transparency, and integrity. The consultant works in close collaboration with the operations, programme and sub-office teams in the Regional Office and UN Women Afghanistan Office on daily operations functions. Description of Responsibilities /Scope of Work The consultant will work under supervision of the WCSO Programme Manager of UN Women Afghanistan to ensure delivery of following tasks. Coordinate Operational Support for the overall WCSO Programme - Support oversight of annual budget for the programme including tracking expenditures and reconciliation of budget lines with actual expenditures. - Implement and oversee the project/award creation, budget set up and mapping between Quantum and RMS activities. - Run report data in Quantum and implement revisions as needed with ACO Finance support. - Provide substantive inputs to the management of programme financial resources while exercising proper financial controls. - Provide input and administrative assistance on all major funding initiatives and problem-solving challenges to achieve the goals of the WCSO Project, including targeted financial results (delivery rates) - Maintain and update financial trackers for the overall programme and provide a monthly snapshot to the Programme Manager. - Develop and present financial, budgetary operational status reports to stakeholders. - Support preparation for internal and external audits as needed. Operational Support for Financial Management of WCSO Partners - Support the processing and tracking of WCSO partners installments in compliance with UN Women Financial Rules and Regulations, ensuring timely disbursement of funds. - Support in maintaining and updating financial trackers for partners installments and expenditure monitoring. - Participate in the financial verification of final reports of WCSO partners and assist in closing grants, including - reconciliation of expenditure and final balances. - Assist in the coordination of financial data across WCSO partner agreements to support reporting requirements - Review and verify accuracy and relevancy of the grantee utilization plans, supporting documents, and other financial reports; Mentorship to WCSO Programme Unit on Operations. - Train staff and mentor them on financial management and operational support regarding partner management. Provide any other support as requested by the supervisor. Consultant’s Workplace and Official Travel This consultancy is home-based assignment which will start from 1 February – 31 July 2026. The consultant will provide remote support to the WCSO Programme Unit as stipulated in the Scope of Work. The consultant may be requested to travel to UN Women Afghanistan or other location for official trainings/missions. Travel Authorization and arrangement will be managed by UN Women Afghanistan Country Office in compliant with The Duty Travel Policy Competencies : Core Values: - Integrity; - Professionalism; - Respect for Diversity. Core Competencies: - Awareness and Sensitivity Regarding Gender Issues; - Accountability; - Creative Problem Solving; - Effective Communication; - Inclusive Collaboration; - Stakeholder Engagement; - Leading by Example. Please visit this link for more information on UN Women’s Values and Competencies Framework: Functional Competencies: - Good knowledge of operation, finance, procurement, human resources, ICT, and security systems and processes, particularly in the UN system is an asset; - Ability to provide advice and support; - Ability to contribute to the formulation and monitoring of management projects; - Ability to handle confidential information; - Negotiating skills; - Good IT skills. Education and Certification: - Master’s degree or equivalent in Business Administration or related field is required. - A first level of university degree in combination with two additional years of qualifying experience may be accepted. Experience: - At least 2 years of work experience in operations is required. - Experience in the usage of computers and office software packages (MS Work, Excel, Power Point, etc.) is required. - Experience in web-based management systems or enterprise resource planning (ERP) system similar to Quantum is required. - Work experience in the UN system is desirable. Languages: - Fluency in English is required. - Working knowledge of another official UN language is an asset. Statements : In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women's empowerment. Diversity and inclusion: At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity and organizational need. If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application. UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to UN Women’s policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks. (Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.) Note: Applicants must ensure that all sections of the application form, including the sections on education and employment history, are completed. If all sections are not completed the application may be disqualified from the recruitment and selection process.


