Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: - Respond to customer inquiries via phone, email, and chat in a professional and efficient manner; - Troubleshoot technical issues and provide step-by-step guidance to customers ; - Collaborate with other departments to resolve customer inquiries; - Escalate complex issues to the appropriate team for resolution; - Document customer interactions; - Apply the latest and greatest customer happiness practices; - Maintain deep understanding of client solutions and meet KPI; - Communicate with developers and cross-functional specialists; What you need to succeed in this role: - Native Greek and excellent English communication skills is a must (C1 both spoken and written) ; - At least 1–2 years of experience in customer support in fast-paced environment; - Strong problem-solving and troubleshooting skills ; - Attention to details; - Familiarity with CRM systems and basic technical support; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: - Experience with CRM systems; - Finance/legal background; - Understanding of how taxes work in the EU (Greece mainly). Benefits: - Fixed Schedule: Mon–Fri: 09:00-18:00 (GMT+3); - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Contract Duration- 3 months Working arrangement: Home Based UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling. UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package. Visit our website to learn more about what we do at UNICEF. TERMS OF REFERENCE The purpose of this consultancy is to support UNICEF Italy in strengthening the delivery and quality of Mental Health and Psychosocial Support (MHPSS) for migrant and refugee children and adolescents, in particular through the technical support and capacity development for staff and implementing partners. Within this framework, the consultancy will contribute to strengthening system-level coordination, improving knowledge exchange and supporting the development of practical tools and approaches to enhance MHPSS service provision across national and territorial levels. If you would like to know more about this consultancy, please review the complete Terms of Reference here: External ToR TMC0001661 n.pdf Minimum requirements: Education: Master’s degree in psychology, social work, education or related topics Work Experience: - At least 7 years of professional experience working in areas related to MHPSS and the support of vulnerable children, including migrant and refugee children - Proven experience in the development and roll-out of trainings Language Requirements: - Fluency in Italian and English is required. Knowledge/Expertise/Skills: - Proven knowledge of Italian migration and child protection systems Desirables: - Experience working with UNICEF or other UN agencies, particularly in the areas of child protection and/or migration, or identity systems. - Familiarity with child protection standards, including the Minimum Standards for Child Protection in Humanitarian Action (CPMS) Applicants are requested to submit at least one (maximum two) writing samples demonstrating relevant experience in the development and roll-out of trainings. Samples should meet the following criteria: - - Be authored or co-authored by the applicant or clearly indicate the applicant’s contribution - Be relevant to the assignment, such as: - MHPSS - child protection - migration and/or asylum Applications without samples will not be considered For every Child, you demonstrate... UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values This position has been assessed as an elevated risk role for Child Safeguarding purposes as it is either a role with direct contact with children, a role that works directly with identifiable children’s data, a safeguarding response role, or an assessed risk role. Additional vetting and assessment for elevated risk roles in child safeguarding (potentially including additional criminal background checks) apply. UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status. UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer reasonable accommodation for persons with disabilities. throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance. UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially. Qualified candidates are invited to submit the following documents via the online recruitment portal, TMS (Talent Management System): - An up-to-date TMS profile and curriculum vitae (CV) - Cover letter - A separate financial proposal Financial proposal TMC0001661 n.docx Remarks: UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information. All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. Additional information about working for UNICEF can be found here.

• Provide technical leadership on ESIA projects across North Africa. • Lead complex ESIAs for renewables, energy, infrastructure and mining sectors. • Act as primary technical advisor to clients, regulators, and lenders • Interface directly with regulators, regional environmental agencies, and international financing institutions. • Align projects with international standards (IFC PS, World Bank ESS, EBRD PRs, Equator Principles). • Provide strategic environmental risk advice at the feasibility and concept design stage. • Oversee preparation, technical review, and submission of high-quality ESIA and permitting documentation. • Lead multidisciplinary teams, ensuring quality, consistency, and timely delivery • Drive business development within the ESIA space, including proposal leadership and client development.

Make a difference. Be happy. Grow your career. The Principal Consultant – ERP Services (Infor / Lawson Technical Services) provides senior-level technical leadership and application support for clients operating within Infor CloudSuite (FSM, HRT) and Infor Lawson S3 Payroll (Single Tenant) environments. This role serves as a technical subject matter expert responsible for system stability, integrations, interfaces, environment management, incident resolution, and Infor release coordination. The Principal Consultant works closely with client IT teams, client technical and functional resources, and Infor Support to maintain reliable ERP operations and ensure technical readiness across production and non-production environments. This role supports ongoing system operations and optimization and does not include functional processing, end-user training, or business configuration activities. Key Responsibilities The Principal Consultant, ERP Services-Infor, will have the following responsibilities, which include but are not limited to: - Serve as the technical lead for Infor CloudSuite (FSM, HRT) and Lawson S3 Payroll across production and non‑production environments - Provide day-to-day technical application support, including system health monitoring, scheduled jobs, batch processing, and background services - Lead incident management by troubleshooting issues through application, job, and integration log analysis, and coordinating with Infor Support for escalation and root cause resolution. - Monitor and support integrations, IPA flows, interfaces, and extensibility - Support Infor CloudSuite release management, including technical testing of patches, fixes, and upgrades - Manage Infor service requests and communications, including data copies, restores, environment administration, and platform requests - Perform ongoing environment and application data management, including print file purging and scheduled processing - Develop, maintain, and support technical reports, interfaces, and extensions - Partner with client IT leadership and Nordic delivery teams to provide technical guidance, operational insights, and platform risk mitigation - Translate complex technical issues into clear, actionable guidance for technical and non‑technical stakeholders - Demonstrate and embody Nordic’s maxims Skills and Experience - Bachelor’s degree or equivalent technical experience required - 8+ years of experience supporting Infor CloudSuite and Lawson S3 (v10) in live production environments - Strong hands-on technical experience supporting Infor CloudSuite (FSM, HRT) and Lawson S3 Payroll - Demonstrated experience managing integrations and IPA flows, with responsibility for interface monitoring, job scheduling, batch processing, and system monitoring. - Ability to analyze applications, job, and integration logs to determine and resolve root causes - Familiarity with Infor Support processes, ticketing systems, and release cycles - Strong analytical, troubleshooting, and problem resolution skills - Proven ability to manage and prioritize multiple incidents and service requests in a fast-paced environment - Proficient with Microsoft Office Suite, particularly Excel for data analysis and reconciliation - Strong written and verbal communication skills with both technical and non‑technical stakeholders - Ability to work independently while collaborating effectively with client and internal technical teams - Strong attention to detail ADDITIONAL DETAILS - Ability to work U.S. hours Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.