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Business Analyst IV
Location
India
Posted
59 days ago
Salary
0
Seniority
Lead
Job Description
Business Analyst IV
Astreya
• Provide solutions that help attain business outcomes • Responsible for helping the team's operational support strategy by working directly with service owners and engineers • Catalogue and assess services, document support designs, prioritize, and implement processes to support applications • Identify business process gaps and scale current client systems to fill them • Conduct quantitative/ qualitative data analysis using various tools and functions • Analyze complex business problems that can be solved through change management or system automation • Manage information and applicable supporting documents and dashboards • Generate charts and reports as required to demonstrate metric and KPI trends • Take the lead on working with stakeholders, including 3rd party representatives, to troubleshoot and resolve business systems problems • Lead work with client stakeholders to improve, automate and align business data with current client processes • Curate and maintain related support documentation and runbooks (Self-help articles, macros, training material, support flows, other documentation) • Other duties as required.
Job Requirements
- Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience
- Networks with key contacts outside own area of expertise
- Determines methods and procedures on new assignments and may coordinate activities of other personnel
- Excellent documentation, writing, organization and verbal communication skills
- SQL scripting and usage
- Able to read and create technical documentation
- Understanding of project management
- Excellent organization skills and ability to adapt to a rapidly changing work environment
- Able to create metrics in various systems
- Knowledge of various programming languages
- Education in Statistics.
Benefits
- Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace
- Education Assistance
- Dedicated management to provide you with on point leadership and care
- Numerous on the job perks
- Market competitive compensation and insurance, health and wellness benefits
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