Job Closed

This listing is no longer active.

CREALOGIX logo
CREALOGIX

Providing software solutions for digital banking, wealth management, and processing of applications.

Technical Business Analyst, Customer Service

Business AnalystBusiness AnalystFull TimeRemoteSeniorTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

Germany

Posted

60 days ago

Salary

€44K - €51K / year

Seniority

Senior

Bachelor DegreeGermanEnglishSQL

Job Description

Technical Business Analyst, Customer Service

CREALOGIX

• Provide professional support to our external customers in 1st- and 2nd-level support, ensuring high service and solution quality • Analyze and categorize incoming requests in a structured manner, conduct qualified initial analyses, and document all relevant information accurately in our ticketing system • Monitor agreed Service Level Agreements (SLAs) and ensure timely, prioritized processing • Prepare tickets for 3rd-level support in a structured way and ensure efficient resolution by providing complete and traceable information • Communicate proactively and transparently with our customers, providing continuous updates on the current status • Plan and facilitate regular meetings with our customers regarding open tickets, service quality, and optimization opportunities

Job Requirements

  • University degree (e.g., Business Informatics, Business Administration with an IT focus) or an IT-related vocational qualification — or an equivalent qualification with a strong affinity for software products
  • Professional experience in IT support or an application environment required
  • Experience with web and portal solutions and a solid technical understanding of digital applications
  • Knowledge of JSON and XML, and ideally experience analyzing log files and performing basic SQL SELECT queries
  • Practical experience in direct customer contact, ideally in the banking sector or another regulated environment
  • Technical curiosity, e.g., experience with low-code platforms, and a structured, analytical, solution-oriented working style
  • Proactive, team-oriented personality with strong service orientation and very good German (C1) and English (B1) language skills

Benefits

  • 30 days of annual leave
  • Option for unpaid leave
  • Plus guaranteed special leave on New Year's Eve
  • Training and development opportunities
  • TicketPlusCard with monthly credit
  • Company pension scheme (20% employer contribution to direct insurance)
  • Employer-funded support fund
  • JobRad leasing (company bike program)
  • Group accident insurance
  • Location-based team events
  • Corporate Benefits (employee discounts)
  • Flexible working hours (service hours for this position: 08:00–17:00)

Related Categories

Related Job Pages

More Business Analyst Jobs

Epicor logo

Business Analyst, Senior - Retail

Epicor

We’re the essential partner to the world’s most essential businesses.

Business Analyst60 days ago
Full TimeHybridTeam 1,001-5,000Since 1972H1B Sponsor

Analyze internal and customer requirements, document technical specifications, collaborate with stakeholders to prioritize features, and validate solutions to ensure they meet customer needs while mentoring team members.

India
OtherHybridTeam 201-500Since 2003H1B No Sponsor

Serve as the primary analysis lead for device segmentation initiatives, documenting requirements and communication flows, validating enforcement, and maintaining traceability to ensure effective implementation of security principles and operational...

Minnesota
Brightspeed logo

Business Analyst

Brightspeed

Bringing a fast, reliable internet service to homes and businesses across rural and suburban America.

Business Analyst60 days ago
Full TimeRemoteTeam 1,001-5,000Since 2022H1B No Sponsor

• Serves as a liaison between eCommerce business unit and development teams • Define and document work by breaking down features into business requirements • Participates in discovery sessions, survey work, user testing to understand requirements • Creates and/or maintains key product documentation • Works with the Senior Product Owner to define Minimum Viable Product (MVP) • Performs a gap analysis on all new features and works with all stakeholders • Supports the development team by resolving questions and issues quickly • Keeps communication channels open and ensures tight feedback loops

North Carolina
Job Closed
Full TimeRemoteTeam 5,001-10,000H1B No Sponsor

• Analyze and document current IAM processes, identifying gaps and opportunities for improvement • Conduct stakeholder interviews and workshops to gather and clarify IAM business requirements • Develop comprehensive business cases and recommendations for IAM initiatives and system improvements • Design IAM solutions that balance security, usability, and operational efficiency • Create detailed functional specifications and process documentation for IAM implementations • Collaborate with technical teams, security architects, and business units to ensure successful solution delivery • Perform testing and validation activities to confirm that IAM solutions meet business requirements • Support the implementation and deployment of IAM tools and platforms • Monitor and analyze IAM system performance, providing insights and recommendations for optimization • Maintain knowledge of industry best practices and emerging trends in identity and access management • Ensure compliance with relevant regulatory requirements and organizational policies

Portugal
Job Closed