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CREALOGIX logo
CREALOGIX

Providing software solutions for digital banking, wealth management, and processing of applications.

Technical Business Analyst – Customer Service

Business AnalystBusiness AnalystFull TimeRemoteSeniorTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

Germany

Posted

60 days ago

Salary

€44K - €51K / year

Seniority

Senior

Bachelor Degree3 yrs expGermanEnglishSQL

Job Description

Technical Business Analyst – Customer Service

CREALOGIX

• You provide professional support to our external customers in 1st- and 2nd-level support and ensure high service and solution quality • You analyze and categorize incoming requests in a structured way, perform qualified initial analyses, and precisely document all relevant information in our ticketing system • You monitor agreed Service Level Agreements (SLAs) and ensure timely and prioritized handling • You prepare tickets in a structured way for 3rd-level support and ensure efficient problem resolution through complete and traceable information handover • You communicate proactively and transparently with our customers, ensuring continuous updates on the current processing status • You plan and moderate regular meetings with our customers regarding open tickets, service quality, and opportunities for optimization

Job Requirements

  • Degree (e.g., Business Informatics, Business Administration with an IT focus) or IT-related vocational training — alternatively a comparable qualification with a strong affinity for software products
  • Professional experience in IT support or application environments required
  • Experience with web and portal solutions and a solid technical understanding of digital applications
  • Knowledge of JSON and XML and ideally experience analyzing log files and performing basic SQL SELECT queries
  • Hands-on experience in direct customer contact, ideally in a banking environment or other regulated sector
  • Technical curiosity, e.g., experience with low-code platforms, and a structured, analytical, and solution-oriented working style
  • Proactive, team-oriented personality with strong service orientation and very good German (C1) and English (B1) skills

Benefits

  • 30 days of annual leave
  • Option for unpaid leave
  • Plus guaranteed special leave on New Year's Eve
  • Training and development opportunities
  • TicketPlusCard with monthly credit
  • Company pension plan (20% employer contribution to direct insurance)
  • Employer-funded support fund
  • JobRad leasing (bike leasing program)
  • Group accident insurance
  • On-site team events
  • Corporate Benefits (employee discounts)
  • Flexible working hours (service hours for this position: 08:00–17:00)

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