Lead the enhancement of IT and Cyber Risk governance, provide oversight on risk management practices, and prepare actionable insights for senior management while ensuring compliance with regulatory frameworks and effective risk monitoring.

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. The Healthcare Advocate serves as a strategic partner to physicians, medical groups, IPAs, and hospitals, supporting accurate documentation and coding practices to ensure a complete and accurate health picture of members across government and regulated lines of business, including Medicare Advantage, Medicaid, and ACA. This role focuses on improving quality of care, closing gaps in care, and driving performance in Risk Adjustment and Quality programs through education, collaboration, and data-driven strategies. If you are located in Minneapolis, MN and surrounding areas, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: - Act as a trusted advisor and strategic partner to providers and medical groups, assisting in accurate documentation and coding to reflect members’ true health status - Travel independently across the assigned territory (approximately 80%25 field-based, with occasional overnight travel) to engage providers in Optum tools and programs that enhance quality of care for Medicare Advantage members - Responsible for gaining participation and deployment of Prospective Programs achieving business goals and metrics - Utilize data analysis to identify and target providers who would benefit from coding, documentation, and quality training resources - Establish positive, long-term, consultative relationships with physicians, medical groups, IPAs and Hospitals - Develop and implement comprehensive, provider-specific plans to improve RAF performance, coding specificity, and gap closure - Manage end-to-end Risk Adjustment and Quality programs, including In-Office Assessment initiatives - Consult with provider groups on documentation and coding gaps; provide actionable feedback to improve compliance with CMS standards - Offer guidance on EMR/EHR system issues impacting documentation and coding accuracy. - Collaborate with multidisciplinary teams to implement prospective programs as directed by leadership - Educate providers on Medicare quality programs and CMS-HCC Risk Adjustment methodology, emphasizing the importance of accurate chart documentation for proper reimbursement. - Support providers in ensuring documentation aligns with ICD-10 and CPT II coding guidelines and national standards - Deliver ICD-10 HCC coding training and develop tools for providers and office staff - Provide measurable, actionable solutions to improve documentation and coding accuracy - Partner with physicians, coders, and facility staff on Risk Adjustment and Quality education efforts - Assist in chart collection and analysis as needed You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 2+ years of experience in a physician office, clinic, hospital, or similar medical setting - 2+ years of experience with ICD-10, HEDIS, and Stars programs - 1+ years of experience with EMR systems - Proficiency in MS Office (Excel, Word, PowerPoint) with ability to manipulate data, create documents, and deliver presentations - Proven solid communication skills with ability to engage multiple stakeholders and collaborate across teams - Ability to be self-driven, goal-oriented, and able to work independently while prioritizing tasks and meeting deadlines - Ability to travel up to 75%25 within designated market - Current driver’s license and access to reliable personal transportation Preferred Qualifications: - Certified Professional Coder (CPC/CPC-A) or equivalent certification - CRC certification - 2+ years of clinic/hospital or managed care experience - Nursing experience (LPN, RN, NP) - Advanced proficiency in MS Excel (pivot tables, advanced functions) - Experience in Risk Adjustment, HEDIS/Stars, and gap closure initiatives - Proven knowledge of billing, claims submission, and coding software - Project management experience - Experience in provider network management, physician contracting, healthcare consulting, Medicare Advantage sales, or pharmaceutical sales - Territory management experience *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Description About Brook Health Brook Health delivers care beyond the walls of the doctor’s office. The company provides people living with chronic conditions a highly personalized experience enhanced by AI and powered by mobile apps, connected devices, and a team of health coaches and clinicians. Brook helps people achieve their long-term health goals by supporting smart, daily decisions and partnering with their primary care physicians. The product suite includes continuous remote monitoring, population health management tools, and a CDC-approved diabetes prevention program. Brook has an intentional, user-centric culture with high expectations for delivering better health outcomes for patients, providers, and health systems. Job Overview The Licensed Practical Nurse (LPN), Remote Nurse Monitor serves as the heart of Brook’s care model—combining clinical expertise with compassion to bring human connection to technology-driven care. The LPN acts as an extension of the provider’s office, monitoring patients’ health data in real time and guiding them through daily decisions that support improved health outcomes. This role builds trusted relationships with patients, helping them interpret their readings, stay engaged in their care plans, and feel supported every step of the way. The LPN collaborates closely with Registered Nurses, Health Coaches, and provider partners to identify early signs of risk, close care gaps, and ensure timely and appropriate interventions. The position is ideal for a nurse who thrives on meaningful patient interaction, embraces innovation, and seeks to be part of a forward-thinking team redefining chronic care delivery through empathy, data, and technology. Requirements Key Responsibilities Patient Onboarding & Education: Introduces new patients to Brook’s remote monitoring program, explains device setup and usage, and ensures each patient feels comfortable and confident participating in their care. Health Monitoring & Data Review: Reviews incoming biometric data and patient-reported information to identify changes in condition, trends, or areas requiring follow-up or escalation. Patient Outreach & Support: Engages directly with patients to provide education, encouragement, and early intervention when health readings fall outside expected ranges. Care Coordination: Communicates with primary care providers, specialists, and internal Brook team members to share insights, close care gaps, and maintain continuity of care. Documentation & Compliance: Maintains accurate, timely, and complete documentation in EMR systems; ensures compliance with HIPAA and all applicable privacy and security requirements. Quality & Process Improvement: Contributes to initiatives that improve patient experience, clinical workflows, and adherence to quality metrics and CPT billing standards. Collaboration & Partnership: Works closely with the RN Team Lead, Health Coaches, and Clinic Success Managers to ensure seamless communication, consistent patient experience, and operational excellence. Knowledge, Skills & Abilities - Active and unrestricted LPN/LVN license in MA with willingness to obtain additional licensure as needed. - Strong understanding of scope of practice and clinical decision-making for remote patient monitoring. - Experience in primary care, chronic disease management, or population health preferred. - Proficiency with EMR/EHR systems and comfort using digital tools to manage patient data. - Excellent verbal and written communication skills, with empathy and professionalism in every patient interaction. - Strong organizational and documentation skills, with attention to detail and accuracy. - Collaborative mindset and ability to thrive in a tech-forward, fast-paced environment. Preferred Experience - Minimum 3 years of practical nursing experience in a primary care, community health, or telehealth setting. - Experience addressing care coordination, medication adherence, and social determinants of health. - Exposure to AI- or technology-supported care delivery models is a plus. Working at Brook - Fast-paced environment – Brook operates in two of the fastest changing industries in America – Healthcare and Technology. We move quickly to design tools and protocols based on customer and industry feedback. Thriving in an environment of change and continuous improvement is a core competency for all members of our team. - Dynamic roles - We are a small and tight-knit team enthusiastically tackling difficult problems in an entrenched industry. All team members are expected to contribute to company protocols, provide product feedback and to generally think critically about our processes and care model. - High expectations - We have big goals for the future. We expect dedication and positive collaboration from all our team to achieve them. This position is not eligible for relocation or visa sponsorship. Brook is as focused on our employees’ health as we are on that of our patients. Our Benefits program reflects that. We recognize that health does not just mean physical health, but mental and financial health as well. We make every effort to cover all those areas in our plan offerings. Benefits at Brook Health In addition to meaningful work in a mission-driven company, Brook offers a comprehensive benefits package designed to support the medical, financial and mental health wellbeing of our employees and their families. Healthcare Coverage - Employee & Child(ren): Brook pays 100% of premiums for full-time employees and their child or children for Medical, Dental, and Vision coverage. This means there are no paycheck deductions for you or your child(ren). - Spouse/Domestic Partner: Brook contributes 50% of premiums for coverage of a spouse or domestic partner. - HSA Contribution: Employees who enroll in our HSA-eligible medical plan receive a Brook-funded contribution to help cover medical expenses such as deductibles, prescriptions, and office visits. - Medical Concierge: Brook provides a concierge service to help employees and their families manage healthcare needs like claims, referrals, and care coordination. Mental Health & Wellbeing - Mental Health Support: Brook supplements the mental health coverage included in our medical plan with additional resources. Employees have access to free therapy sessions through Spring Health, providing confidential, professional support when it’s needed most. - Flexible PTO: Our PTO program is truly flexible — no accruals and no preset limits. You and your manager decide what’s reasonable, so you can take the time you need to recharge. In addition, we provide dedicated sick time to support your health and well-being, and a generous holiday schedule that ensures time to rest and celebrate with family and friends. Financial Wellness & Security - Income Protection: Brook provides Short-Term and Long-Term Disability insurance to all full-time employees, helping replace income during an illness or injury. Short-Term Disability works alongside any state or insurance benefits and Brook coverage to provide added financial support while you’re away from work. - Life Insurance: Brook provides company-paid life insurance equal to one times salary, up to a set maximum. - 401(k) Retirement Savings: All employees (full-time and part-time) are automatically enrolled in our 401(k) plan. Brook provides a company match to help employees grow their retirement savings. - Emergency Savings Account (ESA): Brook helps employees build financial resilience by supporting contributions to an emergency savings account. Brook matches a portion of employee contributions, helping the fund grow faster. The account is completely flexible — you decide what qualifies as an emergency and how to use the funds. Recognition & Community - Employee Referral Bonus: Great people know great people. When you refer a candidate who is hired, you’ll receive a referral bonus. Brook Inc is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. Brook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, marital status, age, non-disqualifying physical or mental disability, national origin or ethnic origin, military service status, citizenship or any other protected characteristic covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

• Lead the development and delivery of Coastal Community’s enterprise risk assessment program • Conduct advanced qualitative and quantitative risk analyses • Facilitate risk workshops and interviews with stakeholders • Monitor emerging risk trends • Support the development, review, and governance of enterprise risk management policies