The Uber of maids in Dubai
Customer Support Manager
Location
United Arab Emirates
Posted
45 days ago
Salary
0
Seniority
Senior
Job Description
Customer Support Manager
Maids.cc
• Lead and manage the Customer Support team (performance, KPIs, quality) • Own customer experience across all channels (chat, calls, email) • Identify bottlenecks and improve workflows using data • Work closely with Tech & AI teams to automate and optimize support • Handle escalations and ensure fast, effective resolution • Monitor and improve CSAT, response time, and resolution rates • Train, coach, and develop team leaders and agents • Build systems, not dependencies on individuals
Job Requirements
- Strong leadership experience in customer support / call center
- Data-driven mindset (you make decisions based on numbers, not opinions)
- Experience managing large teams in fast-paced environments
- Problem-solver who can simplify complexity
- Strong communication and escalation handling skills
- Comfortable working with systems, tools, and automation
- Fluent in English (Arabic is a plus)
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
• Help build and run military simulation scenarios that support EASE-based training. • Contribute to the creation of high-fidelity synthetic environments by configuring entities, equipment, and behaviours within simulation platforms. • Support internal delivery teams and project managers, helping translate training objectives into working simulation setups. • Engage directly with clients to understand their requirements and refine scenarios.
iGaming B2C Support - Finnish Speaker
JobMatchingPartnerRecruitment with a passion for Quality over Quantity
An iGaming Operator is adding an other brand to their portfolio and will be targeting the Finnish-speaking market. They are looking for an experienced Finnish-speaking Customer Service Agent to be one of the first members of their Customer Support. The role is offered on a full-time, fully remote basis. The basic starting salary offered is €26-28K. Read on for full details. . Role & Responsibilities - Provide customer support via chat, phone and email in Finnish and English - Support players with technical (perceived or actual) problems - Ensure player satisfaction through applying professionalism and empathy - Educate players on game rules and features - Help translating shorter texts for FAOs and promotions - Assist players with finding their way around the website and current promotions Skills & Experience - Excellent written & spoken communication skills in Finnish (native/C2 level) - Fluency in English, written and spoken - A couple of years' experience from working with CS for iGaming - Internet & IT savvy - Quick learner - Responsible and reliable - Able to work responsibly with minimal supervision About this role - Starting Salary €26-28K - Fully remote role - Can invoice the company OR - Employment can be offered in Malta or Cyprus - Laptop will be provided by the company Please, apply with your detailed CV in English *JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.
iGaming B2C Support - Norwegian Speaker
JobMatchingPartnerRecruitment with a passion for Quality over Quantity
An iGaming Operator is adding an other brand to their portfolio and will be targeting the Norwegian-speaking market. They are looking for an experienced Norwegian-speaking Customer Service Agent to be one of the first members of their Customer Support. The role is offered on a full-time, fully remote basis. The basic starting salary offered is €26-28K. Read on for full details. Role & Responsibilities - Provide customer support via chat, phone and email in Norwegian and English - Support players with technical (perceived or actual) problems - Ensure player satisfaction through applying professionalism and empathy - Educate players on game rules and features - Help translating shorter texts for FAOs and promotions - Assist players with finding their way around the website and current promotions Skills & Experience - Excellent written & spoken communication skills in Norwegian (native/C2 level) - Fluency in English, written and spoken - A couple of years' experience from working with CS for iGaming - Internet & IT savvy - Quick learner - Responsible and reliable - Able to work responsibly with minimal supervision About this role - Starting Salary €26-28K - Fully remote role - Can invoice the company OR - Employment can be offered in Malta or Cyprus - Laptop will be provided by the company Please, apply with your detailed CV in English *JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.
Customer Service Specialist
Greenlight Financial TechnologyGreenlight Financial Technology, Inc. is a financial services company that has developed “the money app for families.” The company’s culture is based on its values of being b
Greenlight is the leading family fintech company on a mission to help parents raise financially smart kids. We proudly serve more than 6 million parents and kids with our award-winning banking app for families. With Greenlight, parents can automate allowance, manage chores, set flexible spend controls, and invest for their family’s future. Kids and teens learn to earn, save, spend wisely, and invest. At Greenlight, we believe every child should have the opportunity to become financially healthy and happy. It’s no small task, and that’s why we leap out of bed every morning to come to work. Because creating a better, brighter future for the next generation depends on it. We are seeking a Customer Service Specialist to help us continue to provide outstanding support to our customers. You’ll focus on email-based interactions and internal support tickets helping to ensure smooth account operations, customer verification, and regulatory compliance. This role involves repetitive tasks that require high accuracy, a strong sense of responsibility, and excellent written communication skills. It’s ideal for someone who thrives in structured environments and values process consistency. This role will report to the Customer Service Manager. Who you are: - Strong organizational, problem solving and time-management skills. - Responsible and able to self-manage - Adaptable and accountable - High attention to detail and accuracy - Able to quickly learn about Greenlight’s products, services and policies What you will be doing: - Review and process customer support tickets related to account issues, payments, and disputes - Conduct account reviews, identity verification, and documentation checks - Escalate complex or fraud related cases - Log and update case details accurately in internal systems - Investigate issues using internal tools and policy guideline - Meet performance metrics like response time, resolution rate, and quality standards - Provide feedback to improve processes and tools - Effectively utilize software and internal tools to navigate customer accounts and solve issues - Continuously engage in training and other learning opportunities to expand knowledge of the company, product and role - Adhere to all company policies and procedures What you should bring: - High School Diploma or equivalent - Strong verbal and written English - Ability to work independently and stay focused during repetitive tasks - Exceptional customer service, active listening, and problem solving skills - Ability to multi-task across systems and maintain composure under pressure - Proficiency with software, ideally CRM software, and strong typing skills - Experience in customer service and financial services is preferred Shift: - 6:30 pm - 3:30 am local time (IST) OR 9:30 pm - 6:30 am (IST) - This position will require overnights and weekends. The schedule may vary depending on business needs. - Greenlight is telecommuter friendly and does not require an in-office presence throughout the week. Who we are: It takes a special team to aim for a never-been-done-before mission like ours. We’re looking for people who love working together because they know it makes us stronger, people who look to others and ask, “How can I help?” and then “How can we make this even better?” If you’re ready to roll up your sleeves and help create a world where every child grows up to be happy and healthy in money and life, apply to join our team. Greenlight is an equal opportunity employer and will not discriminate against any employee or applicant based on age, race, color, national origin, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or a medical condition related to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law. Greenlight is committed to an inclusive work environment and interview experience. If you require reasonable accommodations to participate in our hiring process, please reach out to your recruiter directly or email accomodations@greenlight.me.



