Greenlight is the leading family fintech company on a mission to help parents raise financially smart kids. We proudly serve more than 6 million parents and kids with our award-winning banking app for families. With Greenlight, parents can automate allowance, manage chores, set flexible spend controls, and invest for their family’s future. Kids and teens learn to earn, save, spend wisely, and invest. At Greenlight, we believe every child should have the opportunity to become financially healthy and happy. It’s no small task, and that’s why we leap out of bed every morning to come to work. Because creating a better, brighter future for the next generation depends on it. We are seeking a Customer Service Specialist to help us continue to provide outstanding support to our customers. You’ll focus on email-based interactions and internal support tickets helping to ensure smooth account operations, customer verification, and regulatory compliance. This role involves repetitive tasks that require high accuracy, a strong sense of responsibility, and excellent written communication skills. It’s ideal for someone who thrives in structured environments and values process consistency. This role will report to the Customer Service Manager. Who you are: - Strong organizational, problem solving and time-management skills. - Responsible and able to self-manage - Adaptable and accountable - High attention to detail and accuracy - Able to quickly learn about Greenlight’s products, services and policies What you will be doing: - Review and process customer support tickets related to account issues, payments, and disputes - Conduct account reviews, identity verification, and documentation checks - Escalate complex or fraud related cases - Log and update case details accurately in internal systems - Investigate issues using internal tools and policy guideline - Meet performance metrics like response time, resolution rate, and quality standards - Provide feedback to improve processes and tools - Effectively utilize software and internal tools to navigate customer accounts and solve issues - Continuously engage in training and other learning opportunities to expand knowledge of the company, product and role - Adhere to all company policies and procedures What you should bring: - High School Diploma or equivalent - Strong verbal and written English - Ability to work independently and stay focused during repetitive tasks - Exceptional customer service, active listening, and problem solving skills - Ability to multi-task across systems and maintain composure under pressure - Proficiency with software, ideally CRM software, and strong typing skills - Experience in customer service and financial services is preferred Shift: - 6:30 pm - 3:30 am local time (IST) OR 9:30 pm - 6:30 am (IST) - This position will require overnights and weekends. The schedule may vary depending on business needs. - Greenlight is telecommuter friendly and does not require an in-office presence throughout the week. Who we are: It takes a special team to aim for a never-been-done-before mission like ours. We’re looking for people who love working together because they know it makes us stronger, people who look to others and ask, “How can I help?” and then “How can we make this even better?” If you’re ready to roll up your sleeves and help create a world where every child grows up to be happy and healthy in money and life, apply to join our team. Greenlight is an equal opportunity employer and will not discriminate against any employee or applicant based on age, race, color, national origin, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or a medical condition related to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law. Greenlight is committed to an inclusive work environment and interview experience. If you require reasonable accommodations to participate in our hiring process, please reach out to your recruiter directly or email accomodations@greenlight.me.

Hello Sunshine Travels is a growing travel business dedicated to helping individuals turn their passion for travel into income. We specialize in providing the tools, training, and support for motivated individuals to become successful booking agents. Our mission is to empower self-driven, travel-loving entrepreneurs to work from anywhere while creating unforgettable travel experiences for clients. Whether booking your own vacations or helping others plan theirs, our team members enjoy the freedom of being their own boss while earning income doing what they love. We are currently expanding and seeking passionate people who are: ️ Self-motivated ️ Excited about travel ️ Ready to transform their vacations into a business opportunity At Hello Sunshine Travels, we believe travel should not only be an adventure it can also be a paycheck. Role Description This is a full-time remote role for a Client Services Associate. The Client Services Associate will be responsible for handling customer inquiries and providing exceptional customer support. Daily tasks will include responding to emails and phone calls, resolving client issues, assisting with travel bookings and reservations, and ensuring overall customer satisfaction. The associate will also work closely with the finance team to process payments, provide budgeting assistance, and manage invoices. Qualifications - Client Services and Customer Service skills - Customer Support and Communication skills - Basic knowledge of Finance and related processes - Proven ability to multitask and handle multiple client interactions simultaneously - Strong problem-solving skills and a detail-oriented mindset - Experience in the travel or hospitality industry is beneficial

• Handle high volumes of inbound/outbound calls for scheduling and customer service. • Responsible for scheduling patient appointments which include CPAP set ups and sleep studies. • Provide a first-class service experience with every patient and/or physician interaction. • Verify order type and all financial notes prior to scheduling patients. • Manage a large volume of inbound and outbound calls and consistently hit set KPI's. • Verify that patient data is entered correctly when speaking with the patient and update any missing or incorrect information. • Provide patients with consultation information if consult has been ordered in conjunction with the service. • Update patient credit card information in AR Dashboard. • Inform patient of financial responsibility including co-pays, deductibles, fees around failure to return device in timely manner, returned unused device and missed appointments without cancellation. • Complete phone triage, answering basic information on products and services; transferring to other staff members as needed. • Update intake status workflow as needed. • Complete daily tasks, return phone calls and patient requests in a timely manner. • Participate in improving Organization Performance process as needed, meeting monthly team goals. • Ensure patient questions, requests are followed through on and given to the appropriate team members. • Responsible for keeping all patient charts and information orderly, confidential, current and HIPAA compliant at all times. • Ability to work in a team setting. • Occasional onsite work may be required.

This role is based in Europe, but requires availability during New York business hours (ET) to support North American customers. About Albatross Albatross is building the second pillar of AI: a perception layer that understands how users experience content in real time. Trained on live user interactions, our platform continuously learns from in-session behaviour to help companies adapt discovery, search, and recommendations as user intent evolves. We are a well-funded company operating at meaningful scale, processing billions of events and serving hundreds of millions of predictions across demanding production environments. About the Role We're looking for a delivery-driven leader to own customer implementations from signature through go-live. This role is for someone who doesn't just coordinate but brings structure to ambiguity, locks down scope early, and drives execution with discipline. Someone who turns signed deals into successful production launches, understanding what makes each customer unique, knowing where the standard product holds and where it doesn't, and protecting the team from drift. You will sit at the intersection of customer relationships, technical delivery, and internal execution, to ensure projects move with speed, realism, and strong commercial judgment. More of What You’ll Do: - Own the full implementation lifecycle from contract signature to production launch, with clear accountability for delivery, communication, and outcomes. - Define project scope with precision at kickoff, identifying customer-specific requirements, technical constraints, dependencies, and adaptation needs upfront. - Build rigorous delivery plans with clear milestones, owners, timelines, and decision points, and maintain momentum throughout execution. - Act as the primary driver of each project, holding both internal teams and customer stakeholders accountable to agreed plans and responsibilities. - Serve as the gatekeeper on scope, pushing back on requests that fall outside agreed objectives and ensuring the team stays focused on what matters for launch. - Surface risks early, including technical, operational, and stakeholder risks, and put mitigation plans in place before they become delivery issues. - Design and operationalise systems for tracking project progress, dependencies, blockers, and launch readiness across multiple concurrent implementations. - Work closely with Solutions, Engineering, and Product to determine how customer needs should be addressed: through configuration, process, or product evolution. - Drive structured communication loops, including regular customer updates, internal status reviews, executive reporting, and escalation paths where needed.