Als Unternehmensberatung liegt unser Schwerpunkt uns auf dem IT-Entwicklungs- und dazugehörigen Business Bereich. Wir decken die komplette Softwareentwicklung mit Fokus auf das moderne Java-Ökosystem ab (Backend, Frontend, Fullstack, DevOps, Architektur und QA). In den IT-nahen Business Rollen finden bei uns Product Owner, Scrum Master, technische Projektleiter, Business Analysten und auch PMO ihr berufliches Zuhause. Aktuell zählen wir knapp 270 liebe Kollegen, die tagtäglich unsere über 40 aktiven Kunden in unterschiedlichen Industrien auf ihren Projekten unterstützen. Aufgaben - Deine praxisnahe Erfahrung in Microservices-Architektur, gepaart mit einem klaren Verständnis für Domain Driven Design, formt eine Architekturvision, die nicht nur auf Einzelkomponenten, sondern auch auf deren koordinierte Gesamtheit abzielt. - Du bist in der Lage Architektur in Bezug auf Skalierbarkeit, Wartbarkeit und auch die Sicherheit der Systeme zu bewerten und zu entwickeln. - In einem dynamischen Umfeld mit vielfältigen Technologien bringst du nicht nur technische Kompetenz, sondern auch eine agile Denkweise ein. Dein Beitrag geht über die reine Entwicklung hinaus und trägt zur kontinuierlichen Optimierung der Arbeitsprozesse bei. - Deine Expertise schafft eine technologische Basis, die nicht nur aktuelle Anforderungen erfüllt, sondern auch Raum für zukünftige Innovationen lässt. - Deine umfassende Beherrschung verschiedener Web-Technologien ermöglicht die Gestaltung von benutzerzentrierten Oberflächen, die nicht nur funktional, sondern auch ansprechend sind. - Dein Wissen in Virtualisierungstechnologien optimiert die Ressourcennutzung, gewährleistet Skalierbarkeit und sorgt somit für eine effiziente Infrastruktur. - Deine Kompetenz in der Containerisierung vereinfacht und optimiert den Entwicklungsprozess, fördert Konsistenz und ermöglicht eine reibungslose Bereitstellung von Anwendungen. - Dein Verständnis für die Prinzipien von Architekturwerkzeugen schafft eine strukturierte Dokumentation, die nicht nur für das aktuelle Team, sondern auch für nachfolgende Entwickler verständlich und nachvollziehbar ist. Qualifikation - Als Consultant bringst du Hands-on Expertise im Bereich Microservices-Architektur mit und hast ein klares Verständnis für Domain Driven Design. - Agile Arbeitsumgebung mit breitem Technologiespektrum sind dein Ding. - Java (11+, Spring, Spring Boot) liegt in deinem Repertoire und du fühlst dich damit Pudelwohl. - Du beherrschst weitere Web-Technologien (z.B. PHP, HTML, CSS, JavaScript) souverän, wie deren Frameworks (vue.js, Angular, react …). - Shell-Programming und Bash Scripting nutzt du für innovative und effiziente Lösungen. - Durch Virtualisierung (z.B. vSphere) bist du in der Lage VMs zu erstellen, starten und stoppen. - Containern ist keine Frage von Lebensmitteln. Sondern bedeutet Expertise in Docker, Kubernetes. - Du kennst die Prinzipien von Architekturwerkzeuge (z.B. arc42, UML). - Nice to Have: Du schätzt Hexagonale Architektur und bringst Erfahrung in Kotlin mit. PostgreSQL, OpenID Connect und OAuth, KeyCloak IDM, Git, Architektur-Tools wie Archimate, PlantUML und Asciidoc sind für Dich weitaus mehr als Abkürzungen. Benefits - Work-Life-Balance: nicht nur ein Buzzword, sondern gelebt durch Remote-Work, 30 Tage Urlaub, flexible Arbeitszeiten und Workation - Vergütung & Leistungen: sehr attraktive Bezahlung mit Wachstumsperspektive, Vergünstigungen über Corporate Benefits, Unterstützung bei Deiner individuellen Altersvorsorge - Persönliche Entwicklung & Ausstattung: individuelle Weiterentwicklungs-möglichkeiten und eine moderne Ausstattung (auch Zuhause) sind für uns selbstverständlich - People & Community: Afterworks in Deiner Region, drei Tage Off-Site mit der gesamten Crew, Familienfeste für Groß & Klein, digitale Spieleabende und remote Kaffeepausen mit den Kollegen, damit Du von Anfang an Teil der 4E-Family bist - Feel-Good: der obligatorische Obstkorb, die Heiß- und Kaltgetränke-Flat im Büro sind natürlich inclusive, mit Wellpass unterstützen wir Dich bei Deinen Wünschen im Fitnessbereich

• Provide daily support for helpdesk issues, ensuring timely resolution and high user satisfaction. • Improve integration and efficiency across IT tools and systems. • Proactively contribute insights to enhance the team’s overall IT and security posture. • Demonstrate leadership potential and a commitment to continuous professional growth. • Provide advanced helpdesk support – Resolve daily IT issues efficiently, ensuring minimal disruption and excellent user experience. • Enhance system and tool integration – Identify opportunities to streamline workflows and improve interoperability between applications. • Strengthen IT security and compliance – Support ISO 27001 controls, monitor vulnerabilities, and ensure adherence to security policies. • Contribute to continuous improvement – Proactively recommend and implement solutions that improve system reliability, efficiency, and governance. • Support IT leadership – Assist the IT Compliance & Governance Manager in strategic initiatives, and act as a point of escalation or deputy when needed.

Circle (NYSE: CRCL) is one of the world's leading internet financial platform companies, building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure. Circle's platform includes the world's largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. Enterprises, financial institutions, and developers use Circle to power trusted, internet-scale financial innovation. Learn more at circle.com . What you'll be part of: Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values : High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder. What you'll be responsible for: As a Staff IT Engineer on the IT Support team, you will act as a senior technical leader responsible for evolving Circle's enterprise IT systems, infrastructure, and service delivery standards. You will own and scale critical platforms including endpoint management, mobile device management, and ServiceNow ITSM, while driving automation and AI adoption to reduce manual effort and improve operational efficiency. This role sets technical direction, establishes best practices, and ensures high-quality IT services globally, including executive-level support, while proactively identifying opportunities to enhance reliability, security, and user experience across the organization. What you'll work on: - Drive AI and automation initiatives using tools such as Workato, n8n, and AI coding assistants to scale IT operations - Manage Circle's global fleet of corporate devices using Iru (formerly Kandji), including patching and vulnerability remediation - Lead the design, build, and governance of the ServiceNow ITSM platform, including workflows and service catalog - Provide L3 escalation support for complex incidents, ensuring timely resolution and root cause analysis - Use data and metrics to improve KPIs, identify automation opportunities, and enhance operational efficiency - Partner with IT leadership to mature Incident, Problem, and Change Management processes within ServiceNow - Collaborate cross-functionally to evolve ITIL practices and elevate global IT service delivery standards What you'll bring to Circle: Core Requirements - 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment - Deep expertise managing macOS fleets at scale with strong working knowledge of Windows environments - Hands-on experience with ServiceNow ITSM, including workflow development and platform administration - Strong experience with MDM solutions, including Iru (Kandji) and Workspace ONE for device management - Proven ability to lead complex technical initiatives and drive improvements across IT systems and processes - Experience operating in highly secure, regulated environments with strong attention to detail - Demonstrated ability to provide executive-level (white glove) IT support with professionalism and discretion Preferred Requirements - Experience implementing automation using tools such as Workato, n8n, or similar platforms - Familiarity with AI tools or AI-assisted workflows to improve IT operations and reduce manual toil Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages. Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations. Base Pay Range: $140,000 - $185,000 We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status required by the laws in the locations where we hire. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law. Should you require accommodations or assistance in our interview process because of a disability, please reach out to accommodations@circle.com for support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs. #LI-Remote

About Us: Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services. About the Role: The Service Delivery Team Lead is responsible for ensuring their Service Delivery Team delivers consistent, high‑quality technical support to clients. This role blends leadership, coordination, quality assurance, and hands‑on technical support. The Team Lead oversees daily operations, coaches technicians, enforces SLAs, and drives continuous improvement across the service delivery function. The ideal candidate is a strong communicator, organized, technically capable, and passionate about elevating both the client experience and the internal team’s performance. Location: Remote Schedule: Monday – Friday 8:00 am – 5:00 pm PST Salary: $50,000-$55,000 annually Bonus: This position is eligible for monthly bonuses Benefits: - Health, dental, and vision insurance - 401K + employer match - Paid time off and holidays - Opportunities for career growth and development - Formal and structured mentorship - Training and certification support Responsibilities: Team Leadership & Oversight - Mentor and support Tier 1 and Tier 2 technicians. - Monitor daily ticket flow, workload distribution, and technician performance. - Monitor phone dashboards to ensure technicians are available to take calls. - Conduct monthly coaching sessions with technicians. - Ensure adherence to SOPs, documentation standards, and best practices. Service Delivery Management - Handle tickets as needed - Oversee ticket queues to ensure SLA compliance and timely client communication. - Review and approve ticket escalations to Tier 3 or project teams. - Ensure high‑quality ticket documentation and consistent workflow hygiene. - Participate in client meetings when service delivery insights are required. Quality Assurance & Process Improvement - Perform regular QA checks on tickets, calls, and technician documentation. - Identify recurring issues and recommend process improvements or training. - Maintain and update SOPs, runbooks, and knowledge base articles. - Drive initiatives that improve efficiency, reduce escalations, and enhance client satisfaction. - Collaborate with HR to investigate and respond to client complaints. Operational Coordination - Assist with onboarding new technicians and training on tools, processes, and standards. - Support scheduling, shift coverage, and resource planning. - Provide hands‑on technical support during high‑volume periods or escalations. - Collaborate with leadership to implement service delivery strategies and improvements. Qualifications: - Bachelor’s degree in Information Technology, Business, or related field. - Preferred Certifications: PMP and/or any Organizational Leadership Certification - 3+ years in a technical support or service desk environment. - MSP experience required. - Proven leadership, coaching, or mentoring experience. - Strong understanding of ticketing systems, KPIs, and SLA compliance. - Excellent problem-solving, communication, and organizational skills. - Ability to analyze data and make decisions to improve service delivery. - High level of customer service and interpersonal skills. Why Join EO? At EO, our employees are what makes us special. We are a highly collaborative company with a very involved senior leadership team that invests in their staff. We strive to be a company where every employee has a voice, everyone takes pride in their work and gets satisfaction from helping people, and where every employee is constantly learning and driving improvements.     We are aligned through our core values and seek employees that embody these:  - Service – we are dedicated to providing EFFORTLESS support and solutions. We ensure client and end user satisfaction in every interaction.   - CWC – this stands for Communicate, Work, Communicate, because communication is twice as important as the work we do.   - Perspective – we embrace the customer’s viewpoint to inspire confidence and meet expectations.  - Efficiency – we maximize output and minimize wasted time, effort, and resources.  - Passion – we bring energy and enthusiasm to everything we do and are driven by a commitment to excellence.   - Reliability – we consistency delivery on promises, follow through on commitments, and are dependable in all situations.   - Merit – we recognize and reward talent, hard work, and the pursuit of excellence.   Inclusion & Equal Opportunity Employment Effortless Office is an equal opportunity employer committed to Diversity, Inclusion & Belonging. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.