About Us: Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services. About the Role: The Service Delivery Team Lead is responsible for ensuring their Service Delivery Team delivers consistent, high‑quality technical support to clients. This role blends leadership, coordination, quality assurance, and hands‑on technical support. The Team Lead oversees daily operations, coaches technicians, enforces SLAs, and drives continuous improvement across the service delivery function. The ideal candidate is a strong communicator, organized, technically capable, and passionate about elevating both the client experience and the internal team’s performance. Location: Remote Schedule: Monday – Friday 8:00 am – 5:00 pm PST Salary: $50,000-$55,000 annually Bonus: This position is eligible for monthly bonuses Benefits: - Health, dental, and vision insurance - 401K + employer match - Paid time off and holidays - Opportunities for career growth and development - Formal and structured mentorship - Training and certification support Responsibilities: Team Leadership & Oversight - Mentor and support Tier 1 and Tier 2 technicians. - Monitor daily ticket flow, workload distribution, and technician performance. - Monitor phone dashboards to ensure technicians are available to take calls. - Conduct monthly coaching sessions with technicians. - Ensure adherence to SOPs, documentation standards, and best practices. Service Delivery Management - Handle tickets as needed - Oversee ticket queues to ensure SLA compliance and timely client communication. - Review and approve ticket escalations to Tier 3 or project teams. - Ensure high‑quality ticket documentation and consistent workflow hygiene. - Participate in client meetings when service delivery insights are required. Quality Assurance & Process Improvement - Perform regular QA checks on tickets, calls, and technician documentation. - Identify recurring issues and recommend process improvements or training. - Maintain and update SOPs, runbooks, and knowledge base articles. - Drive initiatives that improve efficiency, reduce escalations, and enhance client satisfaction. - Collaborate with HR to investigate and respond to client complaints. Operational Coordination - Assist with onboarding new technicians and training on tools, processes, and standards. - Support scheduling, shift coverage, and resource planning. - Provide hands‑on technical support during high‑volume periods or escalations. - Collaborate with leadership to implement service delivery strategies and improvements. Qualifications: - Bachelor’s degree in Information Technology, Business, or related field. - Preferred Certifications: PMP and/or any Organizational Leadership Certification - 3+ years in a technical support or service desk environment. - MSP experience required. - Proven leadership, coaching, or mentoring experience. - Strong understanding of ticketing systems, KPIs, and SLA compliance. - Excellent problem-solving, communication, and organizational skills. - Ability to analyze data and make decisions to improve service delivery. - High level of customer service and interpersonal skills. Why Join EO? At EO, our employees are what makes us special. We are a highly collaborative company with a very involved senior leadership team that invests in their staff. We strive to be a company where every employee has a voice, everyone takes pride in their work and gets satisfaction from helping people, and where every employee is constantly learning and driving improvements.     We are aligned through our core values and seek employees that embody these:  - Service – we are dedicated to providing EFFORTLESS support and solutions. We ensure client and end user satisfaction in every interaction.   - CWC – this stands for Communicate, Work, Communicate, because communication is twice as important as the work we do.   - Perspective – we embrace the customer’s viewpoint to inspire confidence and meet expectations.  - Efficiency – we maximize output and minimize wasted time, effort, and resources.  - Passion – we bring energy and enthusiasm to everything we do and are driven by a commitment to excellence.   - Reliability – we consistency delivery on promises, follow through on commitments, and are dependable in all situations.   - Merit – we recognize and reward talent, hard work, and the pursuit of excellence.   Inclusion & Equal Opportunity Employment Effortless Office is an equal opportunity employer committed to Diversity, Inclusion & Belonging. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

• Act as the primary escalation point for 2nd and 3rd line technical issues across the business • Manage and maintain endpoint fleet (~150 devices) using Microsoft Intune, including compliance policies, configuration profiles, and application deployment • Administer and optimise the Microsoft 365 environment (Entra ID, Exchange Online, SharePoint, Teams) • Own the device lifecycle from provisioning through to retirement, working with our chosen logistics partner • Maintain and improve the IT service desk, including workflows, automations, and SLA reporting • Manage Microsoft Defender for Endpoint — investigate alerts, tune policies, respond to incidents • Support the Head of IT in delivering and maintaining ISO 27001 alignment • Administer Entra Suite (Private Access, Internet Access, ID Governance) and support zero-trust network access initiatives • Manage Endpoint Privilege Management policies to enforce least-privilege access • Contribute to security awareness initiatives and support Cyber Essentials certification • Monitor and improve Microsoft Secure Score and overall security posture • Design and build automations using Power Automate, PowerShell, and Graph API to eliminate manual IT processes • Automate joiner/mover/leaver workflows, licence assignment, device provisioning, and reporting • Lead or contribute to IT projects across security, infrastructure, and tooling • Evaluate and implement new tools and technologies that improve IT service delivery • Define and maintain hardware personas (developer, standard user, etc.) and ensure the fleet meets business needs • Manage hardware procurement relationships and coordinate with the logistics vendor for deployment, retrieval, and recycling • Plan and execute device refresh programmes as part of ongoing fleet management

Title: IT - Applications Developer - Senior (Java developer) Location: Toronto United States Job Description: Job#: 3031019 Job Description: Java developer Client: Top 5 Bank Positions: 2 Duration: 5 months with a preference for contract to hire candidates Work Location: Hybrid 1-2 days a week downtown Toronto - Wednesday 3rd Friday Office Hours: 37.5 hr/week; Monday-Friday, 9:00 am - 5:00 pm. Experience with Java application, cloud based application, can work independently, can come up with solutions if need, banking experience will be an asset, top 5 banking experience will an asset. The role requires expertise in Java, microservices, API integration, and a strong ability to quickly adapt to the existing system architecture while ensuring seamless user experiences. Must Have skills: - Experience in full stack Java development experience - 3+ years - Experience with Azure cloud - 3+ years - Experience with Angular - 3 years - Experience with Spring framework - 3 years - Experience with Agile methodology - 2 years - Experience with Restful api's - 3 years - Strong communications skills. Nice to have skills: - Banking experience - Knowledge of Angular (v15) for front-end development is an asset. - Familiarity with monitoring tools such as Grafana or Kibana. Apex pay scales are determined by role, experience, skill set, and location. For this new position, the estimated hourly range is provided below as a guideline; however, total compensation may vary based on individual circumstances. - Role Type: Current opening - Location: Ontario - Hourly Range: $55.00-$ 65.00 EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Apex Benefits Overview: In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Employee Type: Contract Location: Toronto, ON, CA Pay Range: $55 - $65 per hour

• Drive AI consumption and revenue by creating strategic, customer-specific roadmaps • Optimize platform entitlements and evaluate current/future usage patterns • Lead Agent Test Drives and accelerate sales cycle with demos • Collaborate with Solution Architects to build Workday Demo Platform POCs • Deliver custom engagements, guide POC builds, and contribute to improvement initiatives • Cultivate long-term relationships with key customers and demonstrate solution value to executives