• Provide daily support for helpdesk issues, ensuring timely resolution and high user satisfaction. • Improve integration and efficiency across IT tools and systems. • Proactively contribute insights to enhance the team’s overall IT and security posture. • Demonstrate leadership potential and a commitment to continuous professional growth. • Provide advanced helpdesk support – Resolve daily IT issues efficiently, ensuring minimal disruption and excellent user experience. • Enhance system and tool integration – Identify opportunities to streamline workflows and improve interoperability between applications. • Strengthen IT security and compliance – Support ISO 27001 controls, monitor vulnerabilities, and ensure adherence to security policies. • Contribute to continuous improvement – Proactively recommend and implement solutions that improve system reliability, efficiency, and governance. • Support IT leadership – Assist the IT Compliance & Governance Manager in strategic initiatives, and act as a point of escalation or deputy when needed.

Circle (NYSE: CRCL) is one of the world's leading internet financial platform companies, building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure. Circle's platform includes the world's largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. Enterprises, financial institutions, and developers use Circle to power trusted, internet-scale financial innovation. Learn more at circle.com . What you'll be part of: Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values : High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder. What you'll be responsible for: As a Staff IT Engineer on the IT Support team, you will act as a senior technical leader responsible for evolving Circle's enterprise IT systems, infrastructure, and service delivery standards. You will own and scale critical platforms including endpoint management, mobile device management, and ServiceNow ITSM, while driving automation and AI adoption to reduce manual effort and improve operational efficiency. This role sets technical direction, establishes best practices, and ensures high-quality IT services globally, including executive-level support, while proactively identifying opportunities to enhance reliability, security, and user experience across the organization. What you'll work on: - Drive AI and automation initiatives using tools such as Workato, n8n, and AI coding assistants to scale IT operations - Manage Circle's global fleet of corporate devices using Iru (formerly Kandji), including patching and vulnerability remediation - Lead the design, build, and governance of the ServiceNow ITSM platform, including workflows and service catalog - Provide L3 escalation support for complex incidents, ensuring timely resolution and root cause analysis - Use data and metrics to improve KPIs, identify automation opportunities, and enhance operational efficiency - Partner with IT leadership to mature Incident, Problem, and Change Management processes within ServiceNow - Collaborate cross-functionally to evolve ITIL practices and elevate global IT service delivery standards What you'll bring to Circle: Core Requirements - 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment - Deep expertise managing macOS fleets at scale with strong working knowledge of Windows environments - Hands-on experience with ServiceNow ITSM, including workflow development and platform administration - Strong experience with MDM solutions, including Iru (Kandji) and Workspace ONE for device management - Proven ability to lead complex technical initiatives and drive improvements across IT systems and processes - Experience operating in highly secure, regulated environments with strong attention to detail - Demonstrated ability to provide executive-level (white glove) IT support with professionalism and discretion Preferred Requirements - Experience implementing automation using tools such as Workato, n8n, or similar platforms - Familiarity with AI tools or AI-assisted workflows to improve IT operations and reduce manual toil Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages. Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations. Base Pay Range: $140,000 - $185,000 We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status required by the laws in the locations where we hire. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law. Should you require accommodations or assistance in our interview process because of a disability, please reach out to accommodations@circle.com for support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs. #LI-Remote

About Us: Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services. About the Role: The Service Delivery Team Lead is responsible for ensuring their Service Delivery Team delivers consistent, high‑quality technical support to clients. This role blends leadership, coordination, quality assurance, and hands‑on technical support. The Team Lead oversees daily operations, coaches technicians, enforces SLAs, and drives continuous improvement across the service delivery function. The ideal candidate is a strong communicator, organized, technically capable, and passionate about elevating both the client experience and the internal team’s performance. Location: Remote Schedule: Monday – Friday 8:00 am – 5:00 pm PST Salary: $50,000-$55,000 annually Bonus: This position is eligible for monthly bonuses Benefits: - Health, dental, and vision insurance - 401K + employer match - Paid time off and holidays - Opportunities for career growth and development - Formal and structured mentorship - Training and certification support Responsibilities: Team Leadership & Oversight - Mentor and support Tier 1 and Tier 2 technicians. - Monitor daily ticket flow, workload distribution, and technician performance. - Monitor phone dashboards to ensure technicians are available to take calls. - Conduct monthly coaching sessions with technicians. - Ensure adherence to SOPs, documentation standards, and best practices. Service Delivery Management - Handle tickets as needed - Oversee ticket queues to ensure SLA compliance and timely client communication. - Review and approve ticket escalations to Tier 3 or project teams. - Ensure high‑quality ticket documentation and consistent workflow hygiene. - Participate in client meetings when service delivery insights are required. Quality Assurance & Process Improvement - Perform regular QA checks on tickets, calls, and technician documentation. - Identify recurring issues and recommend process improvements or training. - Maintain and update SOPs, runbooks, and knowledge base articles. - Drive initiatives that improve efficiency, reduce escalations, and enhance client satisfaction. - Collaborate with HR to investigate and respond to client complaints. Operational Coordination - Assist with onboarding new technicians and training on tools, processes, and standards. - Support scheduling, shift coverage, and resource planning. - Provide hands‑on technical support during high‑volume periods or escalations. - Collaborate with leadership to implement service delivery strategies and improvements. Qualifications: - Bachelor’s degree in Information Technology, Business, or related field. - Preferred Certifications: PMP and/or any Organizational Leadership Certification - 3+ years in a technical support or service desk environment. - MSP experience required. - Proven leadership, coaching, or mentoring experience. - Strong understanding of ticketing systems, KPIs, and SLA compliance. - Excellent problem-solving, communication, and organizational skills. - Ability to analyze data and make decisions to improve service delivery. - High level of customer service and interpersonal skills. Why Join EO? At EO, our employees are what makes us special. We are a highly collaborative company with a very involved senior leadership team that invests in their staff. We strive to be a company where every employee has a voice, everyone takes pride in their work and gets satisfaction from helping people, and where every employee is constantly learning and driving improvements.     We are aligned through our core values and seek employees that embody these:  - Service – we are dedicated to providing EFFORTLESS support and solutions. We ensure client and end user satisfaction in every interaction.   - CWC – this stands for Communicate, Work, Communicate, because communication is twice as important as the work we do.   - Perspective – we embrace the customer’s viewpoint to inspire confidence and meet expectations.  - Efficiency – we maximize output and minimize wasted time, effort, and resources.  - Passion – we bring energy and enthusiasm to everything we do and are driven by a commitment to excellence.   - Reliability – we consistency delivery on promises, follow through on commitments, and are dependable in all situations.   - Merit – we recognize and reward talent, hard work, and the pursuit of excellence.   Inclusion & Equal Opportunity Employment Effortless Office is an equal opportunity employer committed to Diversity, Inclusion & Belonging. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

Role Description I am a Principal Consultant and Project Manager overseeing several technical infrastructure and software projects, including national-scale data aggregation platforms and CRM integrations. I am looking for a sharp, detail-oriented IT Systems Assistant to help deploy and manage the technical backbone of these initiatives. This is a "very limited hours" role, perfect for a technical professional or specialized developer looking for high-impact, short-duration work. You will work directly with me to ensure our systems—currently leveraging AI-assisted development (Lovable.dev) and Supabase—remain scalable, secure, and highly available. Qualifications - Direct experience implementing and troubleshooting proxy rotation (residential/datacenter) to support high-volume data scraping and nationwide API aggregation. - Proficiency in the Vite + React + Tailwind frontend stack and Supabase (PostgreSQL) backend-as-a-service. - Advanced SQL skills for managing table schemas, row-level security (RLS), and data normalization (specifically for persisting external API data from sources like Jooble or Careerjet). - Experience writing and maintaining Supabase Edge Functions (TypeScript) and setting up automated Cron jobs for database pruning and synchronization. - Experience or strong interest in "vibe coding" workflows (e.g., Lovable.dev, Cursor) to rapidly iterate and deploy production-ready code. - An understanding of data privacy and information security frameworks to ensure all deployments are compliant and secure. Requirements - Assist in the deployment of web applications, ensuring the seamless integration of frontend UI and Supabase backends. - Manage and optimize proxy server implementations to maintain high uptime for national search functions. - Maintain clear, concise records of technical architecture and deployment steps to support audit-ready project management (PMP). - Securely manage third-party REST API integrations using environment secrets and middleware. Benefits - Work alongside a CISM and PMP-certified professional. You will gain insight into how a nationwide technical consultancy operates at a high level. - Get hands-on experience with the latest in AI-driven development and modern serverless architectures. - This role is designed to fit around a full-time job or other commitments, focusing on 2–5 hours of high-impact technical tasks per week. Strategic Note for the Applicant When applying, please briefly describe your experience with Proxy Rotation and your familiarity with Supabase Edge Functions. This is a remote position.