Role Description Unser Team 2nd-Level-Support kümmert sich um die Bearbeitung aller Anfragen und Störungen der Kunden im laufenden IT-Betrieb. Wir sind auf Wachstumskurs, daher freuen wir uns über neue Kolleginnen und Kollegen, die unser engagiertes 2nd-Level-Team deutschlandweit remote (Home-Office oder Coworking Space) unterstützen. - Bearbeitung von Tickets zu Störungen und Anfragen, z.B. von Thin- und Fatclients, Druckern, Verbrauchsmeldung von Servern, Applikationen, O365, VOIP-Anlagen und Faxgeräten sowie Fehlerbehebung im Netzwerk. - Erweiterung der Kenntnisse durch gute Einarbeitung auf weitere Bereiche nach erfolgreicher Übernahme von Themen. - Eigenständige Ticketlösungen erarbeiten und freundliche Kommunikation mit Kunden via Telefon. - Regelmäßige Updates an Kunden zur Aufrechterhaltung der Kommunikation. - Sorgfältige Dokumentation, gezielter Wissenstransfer und effektive interne Kommunikation zur Sicherstellung eines effizienten Supports. Qualifications - Abgeschlossene Ausbildung zum Fachinformatiker für Systemintegration, bestenfalls mit erster Berufserfahrung. - Idealerweise Erfahrungen in einem oder mehreren der genannten Tätigkeiten oder Bereichen. - Kenntnisse im Microsoft-Umfeld sind von Vorteil. - Deutsch in Schrift und Sprache mindestens auf C1-Niveau. Benefits - Faire Bezahlung und unbefristete Festanstellung. - Keine Nacht- oder Wochenendarbeit. - Unschlagbarer Teamgeist und flache Hierarchien. - Remotes Arbeiten mit quartalsweisen Berlin-Vor-Ort-Besuchen auf Firmenkosten. - Firmenweites gemeinsames Sommer- & Weihnachtsfest in Berlin. - Mitgliedschaft im Urban Sports Club oder bei der Hansefit und betriebliche Altersvorsorge mit DYNO. - IT mit gelebter Gleichberechtigung. - Von der Schüleraushilfe bis zur Geschäftsleitung – wir sind alle per du. Company Description Wir sind ein inhabergeführtes IT-Dienstleistungsunternehmen aus Berlin und seit über 15 Jahren am Markt. Unser Team betreut die IT-Infrastruktur von mehr als 15.000 Mitarbeitenden in der Pflegebranche an über 2.500 Arbeitsplätzen. Unser Ziel: Die Menschen im Arbeitsalltag sollen sich auf moderne Technologie verlassen können – vom Support bis zum stabilen Systembetrieb. Unser Schwerpunkt liegt auf kleinen und mittelständischen Unternehmen, vor allem in der Pflege.

Role Description Responsible for proactive monitoring and engagement to prevent and mitigate major outages, leveraging expertise in ServiceNow Ticketing, AI Ops, and monitoring tools such as SolarWinds. Collaborates with IT infrastructure, application, and vendor teams to resolve major incidents, ensures timely escalation to the Major Incident team, and leads ITSM process management—including Incident, Problem, CMDB, Change, and Knowledge Management—with a focus on proactive monitoring, network visibility, early detection, and continuous improvement in IT Operations. - Proactively monitor network, infrastructure, and applications using SolarWinds, validating and correlating alerts to detect issues early. - Support P1/P0/P2 incidents, act as an early-warning function for the Major Incident team, and participate in incident, change, and problem management activities. - Produce advanced reporting and analytics using ServiceNow, SolarWinds, Power BI, and maintain SLA/metrics dashboards. - Identify recurring alert patterns, recommend monitoring improvements, drive continuous ITSM process enhancements, and lead small/medium operational projects. - Deliver training on monitoring and ITSM processes, participate in debrief/post-incident reviews, and collaborate across service delivery areas while leveraging AI tools. Qualifications - Bachelor’s degree or 10+ years of equivalent IT experience, with strong server fundamentals (CPU, memory, logs, patches, hardware). - Hands-on experience with SolarWinds monitoring and understanding of global escalation processes. - Proficiency with ServiceNow dashboards, custom searches, operational reporting, and trend analysis; Power BI is a plus. - ITIL and network/technology certifications preferred, with ability to perform effectively under high-severity/high-pressure incidents. - Willingness to support global time zones, engage in continuous AI-based learning, and adapt to advanced role training. Benefits - Competitive Salary and flexible Benefits Package. - Commitment to employees' lives at the core of values, recognizing their contributions. - Wide range of benefits, resources, and competitive compensation plans designed to support at every career and life stage. - Eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). Company Description We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart—putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Role Description Author original health and medicine questions that test deep conceptual understanding. Ensure questions are unambiguous, self-contained, and precisely defined. - Rate each question's difficulty as Medium, Hard, or Expert. - Provide 1 correct answer and 9 plausible but subtly incorrect alternatives. - Write step-by-step Chain-of-Thought solutions with clear, concise reasoning in markdown format. - Supply 1–5 academic references per question from reputable sources such as peer-reviewed journals and clinical guidelines. - For verification tasks, flag issues with clarity, completeness, precision, or solvability. Justify any edits made. Qualifications - Must-Have: MD, DO, PhD, or doctoral candidate in Medicine, Biomedical Sciences, Public Health, or a closely related field. - Master's degree considered for candidates with exceptional depth in a specific subdomain. - Strong command of graduate-level medical knowledge, clinical reasoning, and biomedical research methodology. - Excellent written English and ability to express complex ideas clearly and concisely. - Preferred: Board certification, clinical experience, or research publications in health fields. Requirements - Contract position. - Compensation: $40–$90/hour. - Location: Remote. - Commitment: 10+ hours/week. Company Description Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

• Assessing DT processes and procedures in order to determine the reliability and effectiveness of existing control systems. • Assist in providing assurance that appropriate risk mitigation is taken by management. • Assist in providing management with independent and objective reports, evaluations, appraisals, counsel, and recommendations. • Participate in completing risk-based audits on assigned engagements. • Assess risk of key business processes resulting in the preparation of audit plans and specific audit programs. • Create process maps of significant DT, financial, business and operational processes in order to identify potential internal control weaknesses and recommend opportunities for improvement. • Assist in preparing clear, concise audit reports. • Present audit conclusions and recommendations to senior management. • Assist in efforts to modernize existing work programs to include automated testing procedures. • Continuous self-improvement including the addition of technical skills, as needed, based on department needs. • Demonstrate a commitment to diversity and act as a champion for change within the department and in partnership with other functions/businesses. • Travel to company locations as necessary (in the potential range of 5% - 30%).