• Provide comprehensive onboarding and product adoption support to customers implementing the brightwheel product suite. • Support a rolling portfolio of approximately 100+ customer accounts over the typical 4–12 week onboarding lifecycle, including both pre-opening administrators and newly launched centers. • Plan and execute onboarding activities in a manner that supports agreed-upon milestones and successful platform activation. • Help address and overcome customer objections by clearly articulating brightwheel’s value and building confidence in the positive operational impact of the platform. • Diagnose, troubleshoot, and assist with resolving technical or configuration challenges customers encounter during system setup and early usage. • Coordinate with Brightwheel team members, as needed, to fulfill onboarding deliverables and ensure a smooth customer experience (e.g., Sales, Support). • Apply strong critical thinking and problem-solving skills to accurately identify root causes, assist with investigating issues, and support timely resolution. • Consistently reinforce the value of the brightwheel platform throughout onboarding to support long-term product adoption and customer success.

• Deliver structured and effective onboarding programs for new sales reps, with a focus on sales techniques, discovery, cold calling, objection handling, and pricing negotiations • Design and/or run practical training sessions, role-plays, and practice rounds that help new hires build confidence and real-world skills quickly • Maintain onboarding plans tailored to different rep profiles, ensuring faster and more consistent ramp-up times • Embed best practices and company-approved sales techniques through regular sessions, practice rounds, and structured feedback loops • Support the rollout and adoption of new sales programs, tools, and initiatives across the global sales organization • Act as the bridge between sales leadership, the enablement team, and frontline reps — keeping everyone informed, aligned, and moving forward

Role: Principal Client Onboarding & Implementation Manager Location: Remote (US) — must reside in New York or Massachusetts. We're currently only set up to employ in a limited number of US states. Candidates outside NY or MA unfortunately can't be considered for this role. Who are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers plan and launch their most profitable campaigns and create personalised experiences across email, mobile, on-site, social, direct mail and more. We're trusted by some of the fastest-growing retail brands in the world, including Brooklinen, Davines, Steve Madden and Sephora. We have over 120 Ometrians across North America and Europe, and have raised $75m from investors including Infravia Capital Partners, Octopus Ventures and Summit Action. The role Reporting to the VP of Professional Services, you'll be the most senior post-sales technical delivery resource in North America, owning the end-to-end onboarding and integration of our largest and most complex enterprise clients. These are multi-market retailers with bespoke integration requirements, multiple internal stakeholders and high expectations. You'll take full ownership of project delivery — from scoping and planning through to go-live and beyond — while working closely with our North American CS, Sales and Solutions Architecture teams and partnering with the wider Professional Services team in EMEA. This is a role for someone who is as comfortable in a room with a CTO as they are in the weeds of a complex data integration. You'll set the standard for enterprise delivery in the US and play a meaningful part in how we build and refine our PS practice as the business grows. What you'll be doing Own enterprise project delivery end to end - Lead onboarding and integration projects for our most complex North American enterprise accounts, managing all internal and external stakeholders to agreed timelines and deliverables - Create and maintain detailed project plans that account for the complexity of multi-market, multi-stakeholder environments - Proactively identify and manage risks throughout the project lifecycle, escalating where needed and resolving blockers before they become client issues - Ensure every integration solves the client's agreed use cases and that all custom-built work is fully documented with clear alerting and maintenance in place Drive stakeholder alignment and client confidence - Build and maintain strong relationships with both technical stakeholders (CTOs, Directors of Digital, tech agencies) and commercial stakeholders (CMOs, Marketing Directors) at enterprise level - Lead client meetings with clear agendas, structured talk tracks and timely follow-up - Set and manage expectations clearly throughout — on timelines, deliverables and communication cadences - Provide regular, accurate visibility on project status and client sentiment to the VP of Professional Services and the wider CS and Sales leadership Collaborate across North America and EMEA - Act as the primary PS contact for the North American CS, Sales and Solutions Architecture teams, providing technical project expertise and joining client conversations when needed - Work closely with the EMEA Professional Services team, contributing to shared processes, documentation and knowledge - Feed client and delivery insights back into the product and engineering teams to help shape how we develop and improve the platform Raise the bar on PS practice - Take ownership of reviewing and improving delivery processes, documenting changes and measuring their impact - Contribute to how we onboard, train and develop the wider PS team - Share your experience and approach generously. Collaborate with Product to ensure we deliver best-in-class integrations, channelling feedback from the field into roadmap decisions About you - 7+ years of technical project management experience in an enterprise SaaS organisation, with a track record of delivering complex integrations for large, multi-stakeholder clients — ideally in retail, ecommerce or MarTech - Technical depth — you have a strong working knowledge of APIs, data feeds and system integrations, and can hold your own with technical stakeholders. You can debug, document and communicate technical requirements clearly without losing the client - Stakeholder gravitas — you're credible and comfortable with senior commercial and technical stakeholders alike. You know how to hold a constructive conversation when priorities conflict and how to drive urgency without damaging relationships - Project management rigour — your plans are detailed, your risk logs are accurate and your clients always know where things stand. You don't let things drift - Retail and ecommerce fluency — you understand how retailers are structured, how their tech stacks work and what they ultimately care about. You can translate platform capabilities into commercial outcomes - Organised and accountable — you manage a complex portfolio without dropping balls. Your documentation is thorough, your stakeholders are informed and your delivery record speaks for itself - A collaborator who operates independently — you're part of a global team but you're the only PS person in your region. You know when to reach out and when to get on with it The salary range for this role is $150,000 to $180,000. The final pay offered may vary based on several factors, such as job-specific knowledge, skills, and experience.

Company Description Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt. Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s standard-setting workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work. By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. Come join us! ServiceNow It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market standard, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What You Will Do At Moveworks, our sales teams bring to market a category-defining AI Assistant that is transforming how businesses support their employees. As our product and go-to-market strategy continue to evolve, enabling new sellers to ramp quickly and confidently is critical to our success. We’re looking for a highly organized and proactive Sales Enablement Specialist, Onboarding & Ramping to support and help scale our sales onboarding & ramping programs – the first 6 months of a new sales hire. As part of the GTM Enablement team, you’ll play a key role in delivering a smooth, engaging onboarding & ramping experience for new hires across our Sales organization and leveraging AI tools to make learning more efficient, personalized, and impactful. This is an excellent opportunity for someone who is excited about enablement, program coordination, and working cross-functionally in a fast-paced environment – gaining exposure to how a high-performing, AI-driven GTM organization operates. You will: - Support and co-facilitating live onboarding & ramping sessions (virtual and in-person), ensuring sessions run smoothly and learners stay engaged - Coordinate subject matter experts (SMEs) across Sales, Product Marketing, and Product teams—scheduling sessions, confirming materials, and keeping presenters aligned and prepared - Maintain and update onboarding & ramping content, ensuring decks, worksheets, LMS modules, and shared resources reflect the latest messaging and product updates - Leverage AI tools to enhance the onboarding experience – such as generating practice scenarios, summarizing key learnings, personalizing follow-ups, and helping new hires ramp faster - Organize enablement materials in tools like Notion or LMS platforms to keep content easy to find and up to date - Own onboarding logistics and calendars, including scheduling sessions, managing invites, tracking attendance, and updating shared calendars - Draft and send onboarding communications, including pre-work instructions, reminders, follow-ups, and weekly recaps - Track onboarding and ramp metrics to accelerate time-to-productivity and quota attainment, directly driving ARR growth, forecast accuracy, and overall revenue attainment - Gather feedback from new hires to continuously improve the onboarding experience and surface to GTM Leadership You’ll work closely with GTM Enablement Leadership, Sales Leadership, Product Marketing, and other cross-functional partners – gaining exposure to how a high-performing GTM organization operates. Qualifications - Minimum 2–3 years of experience in program coordination, enablement, sales operations, training support, or a similar role - Strong organizational skills and attention to detail – you enjoy keeping projects, calendars, and content organized - Clear and professional written and verbal communication skills - Comfort coordinating across multiple stakeholders and following up to keep things moving - Interest in sales enablement, onboarding, training, or GTM strategy - Familiarity with tools such as Google Workspace (Docs, Slides, Sheets), Zoom, AI tools (ChatGPT, Claude), and project management or knowledge-sharing platforms (e.g., Notion, LMS tools like Mindtickle, Docebo, Interepid) - Ability to manage multiple tasks in a fast-paced environment - A positive, proactive attitude and willingness to jump in wherever needed For positions in this location, we offer a base pay of $104,000 - $155,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Flexible or Remote