At ECRI, our passion for safe, effective, and efficient care is ingrained into the fabric of who we are and why we are here. For more than 50 years, the people of ECRI have been unyielding in their work to protect patients from unsafe and ineffective medical technologies and practices. Patient Safety: empowering leaders to eliminate patient harm through the dissemination of best practices, guidance, benchmarking, and recommendations. Evidence-Based Medicine: providing clinical evidence to inform and support decisions on the effectiveness of medical technologies, procedures, genetic tests, and clinical practice guidelines. Technology Decision Support: arming hospital systems with unbiased insights, so they can optimize their supply chain.
Associate, Transformation & Innovation
Location
United States
Posted
38 days ago
Salary
$62.9K - $70.5K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Associate, Transformation & Innovation
ECRI
Job DetailsJob Location: Corporate Headquarters - Plymouth Meeting, PA 19462Position Type: Full TimeEducation Level: Graduate Degree PreferredTravel Percentage: 25%Job Shift: DayJob Category: StrategyWHY CHOOSE ECRI? ECRI is an inspiring place to work. We share a common mission to help healthcare organizations make smart, compassionate, and ethical decisions for patients. Consider these additional benefits of joining the ECRI team: Industry leadership: We have a long history and proven reputation in patient safety and medical technology research. On-the-job-learning: You will have the opportunity to work with specialists across medical science, patient care, healthcare management, and technology. Comprehensive healthcare benefits: We offer medical, dental, vision, life insurance, accidental death and dismemberment, and disability coverage. Retirement Savings: Our employees can participate in an employer-matching 403(b) Retirement Savings Plan. Additional benefits: ECRI offers additional benefits to our employees, including paid time off and holiday pay, paid leave for parents, tuition assistance, employee assistance program, access to LinkedIn Learning, and other voluntary benefit programs (e.g. accident insurance, identify theft insurance, flexible spending accounts). Volunteer Program: ECRI Cares, our employee volunteer program, provides a framework for us to work together and make a difference in the lives of others. All employees are provided 16 hours annually of paid time to volunteer at preapproved ECRI Cares charities during normal business hours. ABOUT ECRI At ECRI, our passion for safe, effective, and efficient care is ingrained into the fabric of who we are and why we are here. For more than 50 years, the people of ECRI have been unyielding in their work to protect patients from unsafe and ineffective medical technologies and practices. Now, with the acquisition of the Institute for Safe Medication Practices (ISMP), we have created one of the largest healthcare quality and safety entities in the world. As a non-profit, independent organization, we utilize an unbiased, evidence-based approach to develop guidance, and maintain our principles of integrity and transparent work. Our ethical standards have led us to adopt the industry's strictest conflict-of-interest policies, and they are why tens of thousands of healthcare leaders worldwide rely on ECRI to guide their clinical, operational, and strategic decisions across all sites of care. The Most Trusted Voice in Healthcare ECRI is proud to serve the healthcare industry, from providers and insurers to government agencies, and medical associations. Our areas of focus include: Patient Safety: empowering leaders to eliminate patient harm through the dissemination of best practices, guidance, benchmarking, and recommendations. Evidence-Based Medicine: providing clinical evidence to inform and support decisions on the effectiveness of medical technologies, procedures, genetic tests, and clinical practice guidelines. Technology Decision Support: arming hospital systems with unbiased insights, so they can optimize their supply chain. ECRI is the only organization worldwide to conduct independent medical device evaluations, with labs located in North America and Asia Pacific. ECRI is designated an Evidence-based Practice Center by the U.S. Agency for Healthcare Research and Quality and a federally certified Patient Safety Organization by the U.S. Department of Health and Human Services. At ECRI, our passion for the truth drives us to go further and dig deeper in our pursuit to advance effective, evidence-based healthcare globally. The success of our organization relies on the kind of creative thinking that can only result from a diverse team of individuals. ECRI is proud to be an employer of choice with an inclusive environment for all employees. As part of this goal and in compliance with various laws and regulations, ECRI provides reasonable accommodation to applicants and employees. It's what makes ECRI unique, and why we are the most trusted voice in healthcare. POSITION SUMMARY The Transformation & Innovation Associate supports the Director of Transformation and Innovation and the broader Transformation and Innovation (TI) team in advancing ECRI's mission to reduce preventable harm and promote safe and effective care for all. The SI team focuses on identifying prospective client needs in new spaces and markets where ECRI can develop and provide solutions, and this role is central to enabling that work through rigorous analysis, disciplined execution, and effective collaboration. The Associate contributes to a wide range of strategic activities — including long-range planning, market and competitive intelligence, business development, corporate development and cross-organizational initiative execution — and is expected to develop a strong understanding of ECRI's business segments, target markets, and unique competencies. This is a high-visibility role offering significant exposure to senior leadership and requiring a curious, analytically strong contributor who thrives in a dynamic environment, takes ownership of their work, and translates complex information into clear, actionable insights that support results. The right candidate gets their work in front of people early, uses what they learn to move faster, and brings clarity to what needs to get done without being told to. They own their work from start to finish — tracking their own progress, and flagging problems the same day they surface along with a suggested way forward. They build relationships across the organization, bring in the right voices early, and see collaboration as a way to produce better work, not just check a box. They know when a decision needs to go up the chain and when to make a reasonable call and keep moving. The person who succeeds here doesn't wait for things to settle — they drive toward outcomes and keep the team informed along the way. Performance will be measured by how quickly you produce results, the quality of what you deliver, and how well you manage yourself in a fast-moving environment. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions • Strategic Initiative Rollout Partner actively with team members and cross-functional colleagues across ECRI's business lines — including consulting, product development, marketing, government affairs, and the enterprise PMO — to support the execution of new initiatives from concept through delivery. Collaborate with process owners, project leads, and stakeholders to ensure initiative workstreams are clearly scoped, milestones are tracked, and deliverables are met on time and to standard. Maintain a consistent focus on driving measurable outcomes; contribute to the definition, tracking, and reporting of KPIs for active initiatives and strategic priorities. Support the connection of current initiatives to broader organizational strategy, always considering market trends, prospective client needs, and ECRI's mission to advance evidence-based, safe healthcare. Assist in supporting new business opportunities in a manner that moves prospective clients from awareness to assurance through ECRI's consultative services. Assist in the development of internal and external messaging that articulates the value and importance of ECRI's patient safety mission to healthcare providers, payers, policymakers, and other stakeholders. Support the preparation of responses to RFPs, thought leadership materials, and strategic briefings with relevant market and competitive context. • Strategic Planning Support the development and maintenance of ECRI's multi-year strategic roadmap, including tracking milestones, dependencies, and progress against organizational priorities. Assist in preparing strategic planning materials for executive leadership and board-level audiences, including presentations, briefings, and supporting analyses. Contribute to mini-strategy roadmaps (e.g., international expansion, infection prevention and control, health equity) that tie together ECRI's offerings into coherent strategic narratives. Monitor macro-level trends across the U.S. and global healthcare landscape — including regulatory, technological, reimbursement, and workforce trends — to inform planning processes. Contribute to annual strategic planning cycles by facilitating data gathering, coordinating stakeholder inputs, and synthesizing findings into actionable outputs. • Market & Competitive Intelligence Conduct ongoing research and analysis across ECRI's key market segments, including health systems, ambulatory care, care at home, payers, government agencies, and life sciences. Develop and maintain competitive intelligence profiles for peer and competitor organizations, tracking service offerings, positioning, partnerships, financial performance, and strategic shifts. Curate and synthesize data from analyst reports (e.g., KLAS, Gartner, Forrester, CB Insights), earnings calls, trade publications, and primary sources to build an accurate, current picture of the healthcare safety and technology market. Track emerging technologies relevant to ECRI's mission areas — including AI/ML in clinical decision support, health IT safety, patient safety platforms, and medical device innovation — and assess their implications for ECRI's positioning and service portfolio. Produce regular market intelligence briefings, summaries, and dashboards for leadership and internal teams that directly support strategy and business development decisions. • Corporate Development – Partnerships & Acquisitions Support evaluation of potential strategic partnerships, collaborations, and acquisition targets aligned with ECRI's growth strategy and mission. Assist in conducting due diligence activities, including organizational research, market positioning analysis, financial profiling, and capability mapping of potential targets. Develop analytical frameworks and models to assess the strategic fit, market opportunity, and potential risks associated with business development opportunities. Assist in developing compelling business cases that support executive decision-making on new opportunities, with a clear linkage to ECRI's strategic priorities. Coordinate with internal stakeholders — including Consulting, Legal, Finance, and Product teams — to gather inputs and build out recommendation materials. Maintain a pipeline of business development prospects and track progress across active opportunities using CRM and project management tools. Additional Responsibilities: • Other duties, as assigned Accountability Metrics: • Timely delivery of assigned project workstreams and analytical outputs. • Quality and accuracy of market intelligence, competitive analyses, and strategic briefings. • Contribution to measurable progress against team KPIs and initiative milestones. • Development and enhancement of collaborative relationships across ECRI business units. QualificationsPOSITION QUALIFICATIONS Experience: • 2–4 years of professional experience in investment banking, strategy, management consulting, corporate development, transaction advisory services, healthcare analytics, or a related field; or demonstrated equivalent through graduate-level academic work. • Demonstrated interest in healthcare safety, health policy, health technology, or related fields — ideally through internships, research, or academic experience. • Hands-on experience conducting structured research, market analysis, or competitive intelligence using publicly available and/or proprietary data sources. • Strong analytical and critical thinking skills, with the ability to synthesize large volumes of information into clear insights and recommendations. • Sound business acumen with the ability to construct and communicate compelling business cases. • Excellent written and verbal communication skills, including the ability to prepare executive-level presentations and written deliverables for a wide range of audiences. • Proven ability to manage multiple workstreams simultaneously with attention to detail and a commitment to accuracy. Education: • Bachelor's Degree required; degree in business, public health, health administration, economics, life sciences, or a related field preferred. • Master's degree (MBA, MHA, MPH, or equivalent) is a plus. Computer Skills: • Advanced proficiency in Microsoft Office 365, with particular strength in PowerPoint (executive presentations) and Excel (data analysis and modeling). • Experience with Smartsheet or similar project management and work tracking platforms preferred. • Familiarity with CRM platforms, particularly HubSpot, preferred. • Experience with business intelligence and data visualization tools (e.g., Microsoft Power BI, Tableau) preferred. • Experience with market research platforms (e.g., Definitive Healthcare, PitchBook, KLAS, CB Insights) is a strong plus. Certifications and Licenses: • No specific certification required. • Coursework or certification in strategy, healthcare management, data analytics, or project management is a plus. POSITION COMPENSATION The salary range for new employees in this position is $62,909.27 - $70,458.39, based on background, experience, and skills. In addition, new employees in this position are eligible for all of our benefit offerings, including, but not limited to, health and welfare benefits, 403(B) retirement savings, and paid time off (PTO). PHYSICAL DEMANDS This position operates in a remote environment and requires the individual to remain in a stationary position, whether sitting or standing, before a desk or other fixed workspace, most of their workday. In addition, this position requires the individual to occasionally move about their workspace to access and inspect work-related materials, such as file cabinets with physical files and standard office equipment. This position requires the ability to operate standard office equipment, including, but not limited to, a laptop, keyboard, mouse, webcam, and phone, as well as effectively communicate information and ideas to a wide variety of audiences in written and oral form. ADA STATEMENT ECRI is committed to equal employment opportunities and compliance with the Americans with Disabilities Act (ADA). ECRI values diversity and inclusivity, and we strive to provide a work environment that accommodates employees with disabilities. If you require reasonable accommodations to participate in the application or interview process, please inform us so that we can provide the necessary support. ECRI believes that everyone should have an equal opportunity to contribute their skills and talents, and we are dedicated to making our workplace accessible and inclusive for all. EEO STATEMENT ECRI is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or veteran status. We value diversity and believe that a diverse workforce enhances our ability to succeed. ECRI complies with applicable federal, state, and local laws governing nondiscrimination in employment and prohibits any form of discrimination or harassment based on these protected characteristics. #LI-Remote
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Our focus areas include: - Medicaid Policy, Analysis, & Operations: We shape policy reforms at local, state, and federal levels, guiding clients through complex regulations and program requirements, Medicaid expansions, 1115 waivers, and value-based care strategies that serve low-income and vulnerable communities. - Stakeholder Engagement: Our team facilitates coalition-building, outreach, and public forums, ensuring that diverse voices shape health system improvements. - Program Implementation & Assessment: We help launch and refine programs aimed at expanding access, reducing costs, and improving outcomes. - Strategic Advisory Services: Through data-driven insights, we advise clients on payment reforms, managed care initiatives, and innovative care models. - Technical Assistance: We provide hands-on guidance and tools to help clients overcome regulatory, policy, or operational challenges—ensuring smooth adoption of new initiatives. 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Demonstrates a proactive, solutions-oriented approach and a commitment to delivering high-quality work in dynamic, fast-paced environments. - Ability to work hours aligned with Pacific or Mountain time zone business hours. - Experience working in consulting, government, or advisory environments. Preferred Qualifications - Proven success managing and developing teams, including coaching staff, delegating work effectively, and ensuring high performance across multiple projects. - Demonstrated expertise in licensing and certification. - Demonstrated expertise in Medicaid policy, financing, and delivery systems, including interaction with federal funding mechanisms and requirements. - Experience leading projects and teams at a fast-paced consulting firm. - Experience managing or advising on large federal grants. - Experience working with cross-sector stakeholders (state agencies, providers, advocates, federalpartners). Note: Our consulting work relies on deep health-policy expertise and client-facing consulting experience. Strong candidates for this role will have Medicaid or state/federal policy experience from working in government, as a consultant, or with an association. Backgrounds generally not aligned to this role include: - Clinical or case-management roles seeking a first move into policy consulting - Behavioral-health/therapy positions without policy analysis or financing work - Health-industry product marketing, sales, or account-management (e.g., pharmaceutical, medical-device, or provider-network sales) - Hospital or health-system operations focused solely on internal service delivery (e.g., revenue-cycle, clinical operations) - Vendor implementation/project roles without policy, business development, or strategic advisory responsibilities. Location Aurrera Health Group is a fully remote organization and candidates from all areas of the country are encouraged to apply. Occasional travel to company events, meetings, and client sites may be required, but the primary workstation for this position will be remote. As a national firm, the Aurrera Health Group team works across four time zones. Compensation and Benefits Aurrera Health Group offers competitive salaries based on industry standards and experience, skills, and responsibility. We maintain equitable pay bands for employees based on these factors. The starting pay range for this position is $135,000 to $155,000 per year, with an opportunity for an end-of-year bonus. Additionally, Aurrera Health Group offers a comprehensive benefit package, including: - Generous leave program, including company holidays, vacation, sick, parental, and volunteer leave. - Employer-matching 401(k) retirement plan. - Health, vision, dental insurance with generous employer premium contributions, and Flexible Spending Account plans. - Short and long-term disability insurance plans. - Home office and cell phone stipends, charitable donation matching, and other benefits Why Join Us? - Dedicated to Health Policy: Our core mission is improving health coverage and care quality. - Meaningful Work: Create real, sustainable change in health care policy. - Supportive Culture: Collaborate with inclusive professionals who share a passion for social impact Ready to Apply? - Please attach both of the following: Resume (required) Cover Letter (required) Explain why you are interested in Aurrera Health Group. Describe how your experience aligns with—or is transferable to—this role. Important: Applications lacking both a complete resume as described above and a tailored cover letter will be considered incomplete and will not be reviewed.
Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: - Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. - Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. - Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: Job Description I. Job Summary By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. The Director II is responsible for day to day client operations and the planning, development, and implementation of policies, objectives and initiatives for acute and/or physician revenue cycle activities including outsourced vendors, clients and in-house functional areas of Patient Access (including but not limited to Patient Scheduling, Pre-Access/Registration, Registration Admissions, and Financial Counseling), Health Information Management (including but not limited to Site Medical Records management, Release of Information, Transcription), and Patient Financial Services (including but not limited to Billing, Charge Master/Revenue Integrity, Insurance Follow-Up, Customer Service, Cash Posting, Denials Management, Payment Variance, and Collections). This position reviews and implements systematic approaches to maximize revenue and cash flow and to ensure results are consistently delivered. As the face of Ensemble, this person is responsible for forming and nurturing relationships with the client and meeting client performance expectations through influence and direction of client and Ensemble operations. This position is required to communicate organizational values and positive leadership to all associates within the organization. Responsible for <$2B Net Revenue or <10 facilities Under Management. II. Job Competencies Leadership Decision Making - Makes day-to-day leadership decisions by securing and comparing information from multiple sources to identify issues; commits to an action after weighing alternative solutions against important criteria; effectively communicates decisions to the appropriate people and teams and holds them accountable. Drives results. Makes leadership decisions by gathering insights from multiple resources and analyzing data that informs decisions and action. Coaching & Building Talent - Achieves results by exercising influential leadership; empowering the team and providing impactful feedback, instruction, and development (coaching the coach) of their associates. Plans and supports the growth of individual skills and abilities in preparation for their next role (building bench); focuses on development and retention of high performers. Delegation - Successfully shares authority and responsibilities with others to move decision making and accountability downward through the organization while accomplishing strategic priorities; maintains personal ownership of outcomes without excessive involvement. Executive Communication and Presence- Clearly and succinctly conveys information and ideas; communicates in a focused and compelling way that captures and holds others’ attention (appropriate, impactful, and clear). Acts with utmost professionalism at all times. Build increasing emotional intelligence by actively seeking new ways to grow skills and demonstrate courage and confidence in all leadership interactions. Utilizes business acumen through knowledge and industry changes to understand and improve individual performance, team impact, and organizational results. Leading Teams - Inspires and sustains team unity and engagement by developing, motivating, and guiding the team to achieve results together through productive relationships and work. Drives results through team engagement on critical priorities, measures progress, and ensures accountability to align performance with strategic goals. Program/Project Management - Demonstrates high accountability and responsibility for projects and programs from inception through completion/implementation; manages budget and resource planning and awareness to ensure maximized output, reduced waste and exceptional results. III. Essential Job Functions Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. Client Integration & Strategic Alignment - Defines and establishes strategic direction, priorities, accountabilities, and ongoing quality improvement related to onsite Revenue Cycle operations in conjunction with centralized Revenue Cycle operations leadership. - Conducts client analyses and provides recommendations, requiring strategic innovative thinking skills, and complex cross-functional operations experience. - Creates and maintains onsite operations strategic integration plans with clearly defined objectives, desired outcomes, and timelines of implementation. Performance Management - Oversight of Client operations, including but not limited to: Tracking and presentation of key performance indicators and service level agreements, director oversight to improve operational performance in both the client setting and centralized environments, identification, and overall direction for successful completion of projects. - Monitors and manages cash flow to ensure achievement of client goals as well as proactively manage to SLA requirements - Monitors daily unbilled and drives performance onsite for unbilled management and denials reduction in conjunction with client leaders and departments - Develops/ adheres to specific objectives and performance standards as defined by client and statement of work, including but not limited to, AR aging, denial management and self-pay and POS collections / patient experience improvement. - Responsible for influencing change related to the key functions of Revenue Cycle. - Articulates in writing plans with client deliverables, timelines, and formal tracking process. - Monitors bad debt and identifies process issues/improvements in areas such as registration, upfront collections, Medicaid eligibility - Identifies gaps in client support/performance and proposes solutions (e.g., technology, services) to drive performance improvement Relationship Management - Has strong interpersonal skills and proven ability to build relationships and organization alignment, influence decisions, engage onsite operational teams and drive results. - Participates and leads program level meetings with program stakeholders. - Works closely with CFO and other client leadership to support analysis, reporting and service line development - Acts as Client Revenue Cycle expert and ensures prompt communication of emerging changes related to payer policies, contracting, regulatory updates and compliance requirements - Assists client leadership in understanding back-office metrics, tools, and reports. - Facilitates monthly client meeting to review the revenue cycle operations performance and opportunities for improvement, strategic initiatives, partnership opportunities and escalated client support needs - Provides weekly and monthly standard reports to client leadership. - Promptly escalates operational and/or client concerns to Ensemble leadership Exhibits strong strategic, analytical, project management, communication, and team leadership skills. Willingness to learn new technology, tools, and procedures to address short term and long challenges. Ability to build and maintain relationships with key internal and external stakeholders. Participates in the organization’s continuing reassessment of its growth and operational efficiencies. Communicates effectively while presenting complex information to technical and non-technical audiences. Demonstrates the ability to maintain standards of confidentiality. Understanding of organization context and be able to identify and engage relevant stakeholders to remove barriers. Demonstrates high proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, Outlook, Teams This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation. IV. Employment Qualifications Legally Required License / Certification (Ex: MD, RN, LPN, etc.) ONE CERTIFICATION PER FIELD Ensemble Required License / Certification (Ex: CRCR) ONE CERTIFICATION PER FIELD CRCR Or other approved job relevant certification. Desired Work Experience Job Experience People Leadership Experience 5 to 7 Years 3 to 5 Years - Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI. Desired Education Education Level Preferred Area of Study Bachelors Degree or Equivalent Experience Finance / Accounting Other Preferred Knowledge, Skills and Abilities - Demonstrates high proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, Outlook, Teams. - Demonstrates emotional intelligence while recognizing the needs of others. - Ability to coach and develop others. - Uses data to make informed decisions. - Comfortably works with executives at all levels. - Exhibits executive presence. - Achieves results through effective leadership. - Must be able to travel at least 75% of the time. IV. Working Conditions Environment Applicable Requires Long Distance or Air Travel Yes Requires Travel to Various Work Locations by Car Yes General Office Environment or Work From Home Yes Clinical Environment - (Exposure to common hazards present in a healthcare facility including but not limited to; blood and other infectious materials, latex products, physical altercations and verbal abuse, high noise levels, and bright lights) No V. Physical Requirements Physical Demand Task Frequency Lifting/ Carrying 50 lbs or less Rarely Lifting/ Carrying 51 lbs or more Never Push/ Pull 50 lbs or less Rarely Push/ Pull 51 lbs or more Never Stoop, Kneel Never Crawling Never Climbing Never Balance Never Bending Rarely Manual Dexterity ( Hand / Eye Coordination) Frequently Perform Shift Work Never Repetitive Hand / Arm Movement Frequently Work Position Task Frequency Sitting Frequently Walking Occasionally Standing Occasionally Ensemble Health Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all of our associates. Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 - Innovation - Work-Life Flexibility - Leadership - Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: - Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. - Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. - Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. - Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range. Employment Disclaimers – Ensemble
Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: - Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. - Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. - Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: I. Job Summary By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. The Director II is responsible for day to day client operations and the planning, development, and implementation of policies, objectives and initiatives for acute and/or physician revenue cycle activities including outsourced vendors, clients and in-house functional areas of Patient Access (including but not limited to Patient Scheduling, Pre-Access/Registration, Registration Admissions, and Financial Counseling), Health Information Management (including but not limited to Site Medical Records management, Release of Information, Transcription), and Patient Financial Services (including but not limited to Billing, Charge Master/Revenue Integrity, Insurance Follow-Up, Customer Service, Cash Posting, Denials Management, Payment Variance, and Collections). This position reviews and implements systematic approaches to maximize revenue and cash flow and to ensure results are consistently delivered. As the face of Ensemble, this person is responsible for forming and nurturing relationships with the client and meeting client performance expectations through influence and direction of client and Ensemble operations. This position is required to communicate organizational values and positive leadership to all associates within the organization. Responsible for <$2B Net Revenue or <10 facilities Under Management. II. Job Competencies Leadership Decision Making - Makes day-to-day leadership decisions by securing and comparing information from multiple sources to identify issues; commits to an action after weighing alternative solutions against important criteria; effectively communicates decisions to the appropriate people and teams and holds them accountable. Drives results. Makes leadership decisions by gathering insights from multiple resources and analyzing data that informs decisions and action. Coaching & Building Talent - Achieves results by exercising influential leadership; empowering the team and providing impactful feedback, instruction, and development (coaching the coach) of their associates. Plans and supports the growth of individual skills and abilities in preparation for their next role (building bench); focuses on development and retention of high performers. Delegation - Successfully shares authority and responsibilities with others to move decision making and accountability downward through the organization while accomplishing strategic priorities; maintains personal ownership of outcomes without excessive involvement. Executive Communication and Presence- Clearly and succinctly conveys information and ideas; communicates in a focused and compelling way that captures and holds others’ attention (appropriate, impactful, and clear). Acts with utmost professionalism at all times. Build increasing emotional intelligence by actively seeking new ways to grow skills and demonstrate courage and confidence in all leadership interactions. Utilizes business acumen through knowledge and industry changes to understand and improve individual performance, team impact, and organizational results. Leading Teams - Inspires and sustains team unity and engagement by developing, motivating, and guiding the team to achieve results together through productive relationships and work. Drives results through team engagement on critical priorities, measures progress, and ensures accountability to align performance with strategic goals. Program/Project Management - Demonstrates high accountability and responsibility for projects and programs from inception through completion/implementation; manages budget and resource planning and awareness to ensure maximized output, reduced waste and exceptional results. III. Essential Job Functions Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. Client Integration & Strategic Alignment - Defines and establishes strategic direction, priorities, accountabilities, and ongoing quality improvement related to onsite Revenue Cycle operations in conjunction with centralized Revenue Cycle operations leadership. - Conducts client analyses and provides recommendations, requiring strategic innovative thinking skills, and complex cross-functional operations experience. - Creates and maintains onsite operations strategic integration plans with clearly defined objectives, desired outcomes, and timelines of implementation. Performance Management - Oversight of Client operations, including but not limited to: Tracking and presentation of key performance indicators and service level agreements, director oversight to improve operational performance in both the client setting and centralized environments, identification, and overall direction for successful completion of projects. - Monitors and manages cash flow to ensure achievement of client goals as well as proactively manage to SLA requirements - Monitors daily unbilled and drives performance onsite for unbilled management and denials reduction in conjunction with client leaders and departments - Develops/ adheres to specific objectives and performance standards as defined by client and statement of work, including but not limited to, AR aging, denial management and self-pay and POS collections / patient experience improvement. - Responsible for influencing change related to the key functions of Revenue Cycle. - Articulates in writing plans with client deliverables, timelines, and formal tracking process. - Monitors bad debt and identifies process issues/improvements in areas such as registration, upfront collections, Medicaid eligibility - Identifies gaps in client support/performance and proposes solutions (e.g., technology, services) to drive performance improvement Relationship Management - Has strong interpersonal skills and proven ability to build relationships and organization alignment, influence decisions, engage onsite operational teams and drive results. - Participates and leads program level meetings with program stakeholders. - Works closely with CFO and other client leadership to support analysis, reporting and service line development - Acts as Client Revenue Cycle expert and ensures prompt communication of emerging changes related to payer policies, contracting, regulatory updates and compliance requirements - Assists client leadership in understanding back-office metrics, tools, and reports. - Facilitates monthly client meeting to review the revenue cycle operations performance and opportunities for improvement, strategic initiatives, partnership opportunities and escalated client support needs - Provides weekly and monthly standard reports to client leadership. - Promptly escalates operational and/or client concerns to Ensemble leadership Exhibits strong strategic, analytical, project management, communication, and team leadership skills. Willingness to learn new technology, tools, and procedures to address short term and long challenges. Ability to build and maintain relationships with key internal and external stakeholders. Participates in the organization’s continuing reassessment of its growth and operational efficiencies. Communicates effectively while presenting complex information to technical and non-technical audiences. Demonstrates the ability to maintain standards of confidentiality. Understanding of organization context and be able to identify and engage relevant stakeholders to remove barriers. Demonstrates high proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, Outlook, Teams This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation. IV. Employment Qualifications Legally Required License / Certification (Ex: MD, RN, LPN, etc.) ONE CERTIFICATION PER FIELD Ensemble Required License / Certification (Ex: CRCR) ONE CERTIFICATION PER FIELD CRCR Or other approved job relevant certification. Desired Work Experience Job Experience People Leadership Experience 5 to 7 Years 3 to 5 Years - Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI. Desired Education Education Level Preferred Area of Study Bachelors Degree or Equivalent Experience Finance / Accounting Other Preferred Knowledge, Skills and Abilities - Demonstrates high proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, Outlook, Teams. - Demonstrates emotional intelligence while recognizing the needs of others. - Ability to coach and develop others. - Uses data to make informed decisions. - Comfortably works with executives at all levels. - Exhibits executive presence. - Achieves results through effective leadership. - Must be able to travel at least 75% of the time. IV. Working Conditions Environment Applicable Requires Long Distance or Air Travel Yes Requires Travel to Various Work Locations by Car Yes General Office Environment or Work From Home Yes Clinical Environment - (Exposure to common hazards present in a healthcare facility including but not limited to; blood and other infectious materials, latex products, physical altercations and verbal abuse, high noise levels, and bright lights) No V. Physical Requirements Physical Demand Task Frequency Lifting/ Carrying 50 lbs or less Rarely Lifting/ Carrying 51 lbs or more Never Push/ Pull 50 lbs or less Rarely Push/ Pull 51 lbs or more Never Stoop, Kneel Never Crawling Never Climbing Never Balance Never Bending Rarely Manual Dexterity ( Hand / Eye Coordination) Frequently Perform Shift Work Never Repetitive Hand / Arm Movement Frequently Work Position Task Frequency Sitting Frequently Walking Occasionally Standing Occasionally Ensemble Health Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all of our associates. Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 - Innovation - Work-Life Flexibility - Leadership - Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: - Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. - Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. - Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. - Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range. Employment Disclaimers – Ensemble
Director, Management Consulting – State & Local Government (HHS)
GuidehouseGuidehouse, a "next-generation consultancy" and a portfolio company of Veritas Capital, provides management, risk consulting, and technology services to help cl
• Actively manage a portfolio of state, local, and federal government client engagements and consulting staff, ensuring all contractual targets and deliverables are met • Strategize with consultant teams on project approach, facilitate communications, and manage risk across active engagements with state health and human services agencies • Drive quality and standards of work product; ensure superior engagement quality tailored to state health and human services technology-specific challenges such as infrastructure modernization, operational efficiency, and regulatory compliance. • Maintain strong relationships with executives at state health and human services departments, including agency, division, branch, and program levels. • Develop and instill best practices across consulting engagements. • Maintain and promote compliance with contractual, regulatory, and internal policy requirements specific to state programs and initiatives. • Manage the economics of client engagements, ensuring delivery aligns with approved financial parameters. • Serve as a trusted advisor to health and human services agency staff, including Medicaid Directors and other health and human services leadership. • Serve as a thought leader in the state health and human services agency consulting domain and assist in building the Guidehouse brand. • Leverage the firm’s existing relationships to expand client relationships and develop new opportunities. • Serve as the lead executive for new business opportunities, focusing on system modernization, digital transformation, and operational improvements with a specific focus on Medicaid. • Serve as a content expert for client challenges, including funding strategies, technology integration, state and federal legislative engagement, reporting, provider oversight, and process optimization. • Be personally engaged in and accountable for growing the consulting practice at a rate of $5M+ in annual new business for the firm. • Direct line management for consultants assigned to state and local government health and human services client engagements. • Career development, advocacy for, recruitment of, and retention of members of the consulting team. • Training and onboarding of new consultants with a focus on state health and human services specific skills and expertise. • Contribute to the development of a positive and performance-oriented culture across the practice.


