Customer Care Representative I - Las Vegas, NV, Sunday - Thursday, 10:30AM - 7:00PM Eastern (7:30AM - 4:00PM Pacific) Pay range: $18.75+ per hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours • Best-in-class well-being programs • Annual, no-cost health assessment program Blueprint for Wellness® • healthyMINDS mental health program • Vacation and Health/Flex Time • 6 Holidays plus 1 "MyDay" off • FinFit financial coaching and services • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service • Employee stock purchase plan • Life and disability insurance, plus buy-up option • Flexible Spending Accounts • Annual incentive plans • Matching gifts program • Education assistance through MyQuest for Education • Career advancement opportunities • and so much more! Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc. Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Customer Care Representative I - Las Vegas, NV, Tuesday - Saturday, 10:00AM - 6:30PM Eastern (7:00AM - 3:30PM Pacific) Pay range: $18.75+ per hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours • Best-in-class well-being programs • Annual, no-cost health assessment program Blueprint for Wellness® • healthyMINDS mental health program • Vacation and Health/Flex Time • 6 Holidays plus 1 "MyDay" off • FinFit financial coaching and services • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service • Employee stock purchase plan • Life and disability insurance, plus buy-up option • Flexible Spending Accounts • Annual incentive plans • Matching gifts program • Education assistance through MyQuest for Education • Career advancement opportunities • and so much more! Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc. Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

• Set up and test virtual platforms (Zoom, Teams, LMS) prior to sessions. • Monitor and manage breakout rooms, screen sharing, polls, and engagement tools during live programs. • Troubleshoot participant connectivity and audio/video issues in real time. • Confirm attendance and ensure sessions stay on schedule. • Provide real-time support for technical challenges without disrupting the flow of the session.

Customer Experience & Revenue Representative (B2B) Location: Remote (LATAM) Schedule: Monday - Friday. Pacific or Eastern Time 40hrs a week ( Could change based on business needs) Salary Range: $1,800 – $2,500 USD per month + commission We are looking for a revenue-driven Customer Experience & Revenue Representative. In this role, you will manage live customer conversations, place orders over the phone, and drive revenue across an active book of B2B customers. This is not a traditional support role. It combines customer experience, consultative selling, and revenue ownership. The ideal candidate is confident on the phone, highly organized, and motivated by performance and results. Role Overview As a Customer Experience & Revenue Representative, you will be responsible for engaging with customers through phone conversations, advising on products and services, and closing transactions. You will manage a portfolio of B2B clients while identifying opportunities to increase revenue through upselling and cross-selling. Key Responsibilities Customer Engagement & Sales - Handle 40+ primarily outbound phone calls per day - Conduct 10–15 meaningful customer conversations daily - Place orders directly over the phone - Advise customers on products and services Revenue Generation - Identify upsell and cross-sell opportunities - Manage and grow an assigned book of B2B customers - Support customer retention through proactive outreach CRM & Documentation - Document all customer interactions and activities in CRM (Salesforce preferred) Revenue Accountability - Performance is measured by orders placed, upsells, and product packages sold