Figma was founded in 2012 to build a collaborative, professional-grade interface design tool for the digital age. Created specifically for interface design and built entirely in th
Strategic Sourcing Manager
Location
United States
Posted
46 days ago
Salary
$169K - $245K / year
Seniority
Lead
No structured requirement data.
Job Description
Strategic Sourcing Manager
Figma
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We are looking to grow our Procurement team and are hiring a Strategic Sourcing Manager to support our growing purchasing needs. This role will be responsible for supporting several departments and will be at the nexus of all supplier engagement activities - including stakeholder relationship management, purchasing planning and negotiations/contracting. We are looking for a category expert who can cover the spend (focused on technology) incurred across all departments including Engineering, IT, Sales & Marketing as well as G&A functions. This role will report to the Director of Procurement and would be a great fit for someone that thrives in a dynamic, fast-growing, and high energy environment, and are looking for opportunities to learn and grow. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: - Manage all purchasing needs for assigned departments - Work with department managers and Strategic Finance to anticipate, plan and forecast purchasing needs for assigned departments - Work with department managers to develop accurate scopes of work, including service specifications and any negotiated terms - Lead all supplier engagement processes including conducting vendor due diligence, competitive bids and negotiations. Partner closely with IT for any technology-related purchases - Develop award scenarios including cost models to support negotiations, decision-making and cost forecasting - Oversee all purchasing activities such as shepherding the purchase request process, working with Legal through the NDA/contracting process and working with Security/Compliance to ensure security/privacy needs are met - Manage the deal pipeline including negotiating deal closure timeline with suppliers and actively prioritizing deals with Legal/Security/Privacy Teams - Support the execution of spend management projects that accomplish key objectives. Those objectives may include savings, process improvement, supplier consolidation, risk management, sustainable procurement or improving spend visibility We'd love to hear from you if you have: - 8+ years of relevant experience in technology-focused procurement or supplier management ideally in a fast-paced, high growth environment - Demonstrated experience in procurement, contracting and negotiating with executives from suppliers - Contract drafting, negotiations and redlining experience with a passion for driving cost savings and process improvement - Strong customer service aptitude and collaboration-focused mindset At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. #LI-SC4 Pay Transparency Disclosure If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information. Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future. Annual Base Salary Range: $169,000—$245,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: - Holding interviews in an accessible location - Enabling closed captioning on video conferencing - Ensuring all written communication be compatible with screen readers - Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.
Related Guides
Related Categories
Related Job Pages
More Procurement Jobs
Procurement Specialist
StackAdaptStackAdapt is an advertising platform that delivers self-serve solutions that enable digital marketers and agencies to thrive. As an employer, the company has been recognized by Ad
StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels. We are seeking a highly dedicated and analytical Procurement Specialist to join our growing team. The ideal candidate will act as the Subject Matter Expert (SME) for Procurement, driving the execution of $29M in purchases across the organization. Requests ranging from; one time purchases, to strategic multi-year enterprise agreements. This includes sourcing and executing agreements across key categories such as software (SaaS/PaaS), hardware, professional services, and marketing programs. Working directly with business leaders, you will execute on procurement strategies aligned with company growth, utilizing advanced analytical skills to conduct Total Cost of Ownership (TCO) analysis and spend forecasts. This role will focus on ensuring contracts deliver optimal scalability, compliance, and measurable cost optimization across the organization. You will be instrumental in improving procurement frameworks and reducing cycle times while partnering closely with Executive, Finance, Legal, and IT teams. StackAdapt is a remote-first company. We are open to candidates located anywhere in Canada for this position and encourage those from all backgrounds to apply. What You'll Be Doing: - Lead negotiations for new and renewal SaaS contracts (e.g., Salesforce Suite, Google Workspace, Thoughtspot, AWS, GTM tools, HRIS), securing optimal financial and legal terms, maximizing discounts, and ensuring contractual scalability to support aggressive growth goals. - Support stakeholders with end-to-end large-scale, cross-functional RFPs for critical technologies, supporting vendor evaluations, and documenting comprehensive business case/ROI analyses. - Proactively identify and eliminate redundant spend (e.g., vendor consolidation, license optimization) to deliver and track significant, measurable cost savings annually for the organization. - Help design and implement procurement frameworks and process improvements to enhance compliance, transparency, and reduce procurement cycle times across the P2P lifecycle. - Conduct comprehensive cost analysis, applying Total Cost of Ownership (TCO) methodologies to accurately assess vendor pricing and total financial impact on the Business. - Build and maintain constructive, long-term vendor partnerships focused on accountability, performance optimization, and strategic alignment with StackAdapt’s goals. - Serve as the key liaison with Privacy, Legal and InfoSec to ensure all executed vendor agreements comply with global data security, privacy (GDPR/CCPA/PIPEDA), and regulatory requirements. - Utilize P2P platforms (ZIP) to own the P2P lifecycle, managing purchase requests, facilitating contract renewals, PO creation, PO changes / close outs, customize reporting workflows, and generate advanced spend and performance metrics for executive review. - Uphold and monitor rigorous standards for agreements, purchase orders (POs), and approval procedures. What You'll Bring to the Table - Experience in strategic IT procurement, with direct, hands-on experience managing and executing sourcing and contracting activities for hardware, enterprise SaaS/PaaS, and professional services. - Comprehensive knowledge of IT Supplier base and expert-level negotiation skills in executing complex IT contracts, including enterprise vendor agreements. - Strong understanding of P2P lifecycle management, procurement best practices, and the ability to detect and resolve complex procurement challenges. - Expertise in SaaS procure-to-pay platforms (Zip experience is ideal, but not required), including the ability to customize workflows and generate advanced reports. - Strong analytics skills in Excel/Google Sheets to provide spend and data metric analysis suitable for Executive planning and decision-making. - Ability to think critically in the world of tech, consistently offering creative, outside-the-box, and innovative solutions. - Passion for the AI / Agentic world and implementing cutting-edge solutions to optimize procurement processes and value delivery. - Exceptional organizational, written, and verbal communication skills required to partner seamlessly with Executive, Finance, Legal, and IT stakeholders in a high-growth, fast-paced environment. - Proven ability to prioritize, plan work across multiple deadlines, and interpret complex contractual terms in agreements. - Comfort working in a constantly evolving, often dynamic environment where structures and processes are continuously refined to support rapid corporate growth The compensation range listed for this role reflects the expected base salary for candidates located in Ontario, Canada. It is informed by market data and the approved budget for this position. StackAdapt maintains different compensation ranges for roles across other countries and regions, and final offers will be aligned to the candidate’s current location. This range represents base salary only. Depending on the role, candidates may also be eligible for additional compensation such as annual bonuses, commissions, equity awards, and a comprehensive benefits package. Factors Influencing Final Compensation: - The final compensation offer will be determined by a variety of factors, which may include, but are not limited to: the candidate's specific experience, technical skills, knowledge, abilities, and relevant education, licensure, and certifications. - Other business factors, such as organizational needs and budget alignment, may also be considered in the final offer. Ontario Salary Band $76,000—$90,000 CAD StackAdapter's Enjoy: - Highly competitive salary - Retirement/ 401K/ Pension Savings globally - Competitive Paid time off packages including birthday's off! - Access to a comprehensive mental health care program - Health benefits from day one of employment - Work from home reimbursements - Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto - Robust training and onboarding program - Coverage and support of personal development initiatives (conferences, courses, books etc) - Access to StackAdapt programmatic courses and certifications to support continuous learning - An awesome parental leave program - A friendly, welcoming, and supportive culture - Our social and team events! Please note: Benefits and perks may vary depending on your country of employment and the nature of your engagement. In locations where StackAdapt does not have a legal entity, employment and benefits are administered in accordance with local regulations and partner policies. StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know. We use artificial intelligence (AI) to streamline the resume reviews of candidates and assess their fit based on the criteria outlined in the job posting. We do not use AI to make any final hiring or interview decisions. About StackAdapt We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded: G2 Top Software for 2026 2026 Best Workplaces™ for Young Talent and in Canada by Great Place to Work® #1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising To learn more about our privacy practices, please see our Privacy Policy. #LI-REMOTE
We're hirehire.me, a recruitment agency for companies shipping AI - and for the exceptional product talent they need We're looking for a new full-time Head of Agency. Not just an employee, but a partner. You'll run this business (like a CEO) and earn a share of revenue - among many other things. We’re building a different kind of agency: without recruiters We have a strong opinion that recruiting is best done by competent professionals. At hirehire agency, Product and Design leaders with experience at Meta, Intercom, Stripe, Revolut, Deel, Apple, and other top companies share their network and evaluate candidates. (I still can't believe it as I'm typing it - super proud of this!) And the model works. We've successfully collaborated with a bunch of great companies: a mix of global AI startups (incl. YC companies), enterprise clients, and Russian-speaking founders building globally. Most of our searches are for senior Product and Design roles - Heads of Product, Heads of Design, and Senior+ ICs. Our 2025 revenue landed in the upper six-digit range - up 250% from 2024. The founders - Kostya & Mariam - know a few things about great product teams and recruitment - Kostya Gorsky, co-founder - Former Senior Design Manager at Intercom (AI-powered products). Former Head of Design at Yandex (100M+ users). - Mariam Prazyan, co-founder - Former Head of Talent at Pivot, built talent function from scratch, scaled hiring across three continents in two months. We’re also building hirehire.ai - an AI-powered hiring intelligence product. The agency is our lab (among other things): we constantly test new AI developments and experiment with different products and approaches. We're opening this role because Mariam is shifting focus to our product Mariam has been running the agency since day one. She's now moving to the product side, and we need someone to take over the agency and make it their own. We'll stay involved at a strategic level (think of it like a board) - we'll meet regularly, shape strategy together, and you can always ask us about anything you need. - You'll own: day-to-day strategy and execution, the recruiting partner team (hiring, performance, development), client roster and pricing, project delivery and quality, operational systems, and the agency P&L. - We'll own together: major strategic pivots, brand and positioning, and the connection between the agency and our AI product. We have two types of roles in our team: partners and experts - Recruiting partners (2 today, full-time, growing to 3-4) - own the recruiting process end to end: sourcing (in our network and elsewhere), coordination, communications, and project delivery. - Domain experts (12, part-time) - our lovely community of practicing PMs and Designers from top companies who bring their expertise in assessing both the client's context and the candidates. We developed a unique culture. Here’s what defines it: - We're united by love ❤️. Deep love for people and for helping them find each other professionally. Seriously, nothing works without genuine love to absolutely every candidate and hiring manager. - Each of our community members is a mature independent professional. We have no management, no mandatory meetings or work schedule. And we don't tell people what to do. Like at all. - We value everyone not only as professionals but also as human beings. That's why we invest a lot in getting to know each other. - Everything is remote, and we're all scattered across different cities. From time to time, we meet offline. - We love learning from each project and openly discuss all our successes and failures internally. Maybe that's why we work so much more efficiently now than a year ago. - You can always tap into the collective wisdom of the community or any of us. We're happy to help each other. - Inside, we discuss fresh memes, what's happening in the hiring market, who is looking for whom and how, what hiring managers and candidates want and worry about, and who is using AI and how. - We are AI-first but we value genuine human relationships and optimize for them whenever possible. - What you'll do You're taking the wheel of a working business. In practice, it comes down to three things: Own the P&L and the outcomes. Every project, from client intake to successful placement. You'll track progress, manage expectations, ensure quality, and step in when needed. You use analytics to drive financials and operational excellence. And you're never settled - constantly auditing and improving how we work. Lead the team and community. Manage recruiting partners directly - set the pace, drive accountability, run briefings and kick-offs. Coordinate domain experts: onboard new ones, keep them engaged, and make sure their involvement on projects is smooth and well-timed. And keep our small lovely community alive and engaging. Push us further on AI. Some of us are AI agents. Everyone on our team works with Claude Code every day and all our processes are AI-native. We are actively building and evolving our Second Brain so that all context is accessible and usable for AI. We expect you to work the same way and push us further. Our offer: build this company with us, level up your skills, and grow your network This is an ideal role if you want to move from corporate employment into real business ownership. We've already built a lot of supporting structures, but you'll get a rare amount of ownership and accountability on top of them. And you'll directly contribute to a mission we care about: help AI companies build exceptional product and design teams, and help great professionals find jobs that make them happy. Your comp: base salary (depending on experience and location) + performance bonus (% of agency revenue), with room to grow as performance scales. Also: - Remote, full-time with real flexibility, and the warmest offsites a few times a year. - A smooth 1-2 month onboarding with Mariam - she'll hand over context, relationships, and processes. - A stream of exciting, challenging, meaningful projects - helping find top talent for great companies. - All our network, experience, playbooks, tools, and the collective intelligence of the community behind you. We're looking for a wonderful human being who: - Has real experience in hiring - maybe as a Talent Partner, Recruitment Lead, or a Hiring Manager. And thinks about recruitment as creating lasting professional relationships, not just “filling roles” - Has managed people directly and knows how to create a warm, supportive culture while demanding strong performance. - Deeply understands great product teams: their structure, culture, and hiring needs. Our clients, candidates, and experts are all world-class product professionals, and you need to speak their language. - Actively uses AI in everything they do and is comfortable solving problems with agents and code. - Communicates excellently in English and Russian, with experience working with both English-speaking and Russian-speaking clients and teams. - Feels comfortable working in European timezones: most of us work in GMT to GMT+4. - Thinks like an owner - doesn't tolerate inefficiency, and balances data with a human touch. - Has high agency and doesn't need to be “prompted”. Nice to have: first-hand experience in a service business - agency, consultancy, freelance, or similar. What success looks like in your first 12 months - Grow revenue while holding or improving current margins. - Scale the team from 2 to 3-4 recruiting partners without losing the culture. - Deliver successful placements across our range of clients. - Ship at least one meaningful operational leap - a new Second Brain capability, a new service line, or a pricing/model experiment. Let's talk We apologize in advance if we can't reply to everyone - but if your application resonates with us, we'll definitely get back to you. Can't wait to meet you! 🙌
Sr. Business Process Consultant, ServiceNow Finance & Procurement (Source-to-Pay) Solutions
ServiceNowAs the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C," as we like to call it). With more than 8,400+ customers, we serve approximately 90% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us, visit www.careers.servicenow.com From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Sr. Business Process Consultant, ServiceNow Finance & Procurement (Source-to-Pay) Solutions The Role A Business Process Consultant (BPC), is a functional and process expert in the ServiceNow Expert Services Team on customer implementation/delivery teams – consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the growing ServiceNow Finance & Supply Chain (Source-to-Pay) and Legal Contract Operations Product Lines – which currently includes the Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), Accounts Payable Operations (APO), Finance Case Management, Legal Service Delivery (LSD), and Contract Management Solutions – all with the goal of accelerating and driving customer business outcomes. What you get to do in this role: · Be the process expert for Finance, Supply Chain, Source-to-Pay, Legal Operations, and/or Contracting departments, using ServiceNow products and best practices focused on configuration vs. customization to drive business outcomes · Drive Finance, Supply Chain, Source-to-Pay, Legal, and/or Contracting-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders · Lead customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes · Lead customer design workshops focused on ServiceNow Platform and Solution functionality · Own support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral · Guide customers in completing required documentation such as business requirement workbooks for functional aspects of the solution · Draft persona-based and functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them. The BPC owns the lifecycle of all user stories workflow in engagements - from draft to completion. · Guide and advocate for the customer’s needs throughout the engagement · Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources · Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement · Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes · Prepare all customer-facing deliverables focused on process · Juggle multiple and complex projects/initiatives · Promote continuous improvement practices for delivery/engagement materials · Support specific sales activities when required · Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request · Up to 50% travel annually, driven by customer needs and internal meetings Qualifications · Must be a U.S. Citizen, with ability to obtain and maintain a U.S. Public Trust security clearance. · At least 5+ years of consulting experience for complex, global organizations in the Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting operations/technology departments · Experience with ServiceNow Finance & Supply Chain Solutions, including Supplier Lifecycle Operations (SLP), Sourcing & Procurement Operations (SPO) and/or Accounts Payable Operations (APO), preferred. · ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification and ServiceNow Certified Application Developer (CAD) required - ServiceNow Supplier Lifecycle Operaations (SLP) Accreditation, Sourcing & Procurement Operations (SPO) Accreditation, Accounts Payable Operations (APO) Accreditation, and/or Legal Service Delivery Accreditation, preferred. · Demonstrated ability to influence and consult (providing options with pros, cons and risks) in Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting organizations, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems · Proven experience in defining and deploying future-state processes and in identifying solutions from a people, process and technology perspective with a focused prowess on implementation of technology · Strong understanding with leading Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting related systems and tools such as SAP ECC, SAP S/4HANA, SAP Ariba, Coupa, Ivalua, Oracle Procurement Cloud, etc. · Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development · Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint) · Experience in providing Knowledge-Centered Service / Support using technologies · Experience in analyzing and recommending Finance, Supply Chain, Source-to-Pay. Legal, and/or Contracting strategies based on business priorities · Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity · Proven team player and team builder Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Flexible or Remote
Sr. Business Process Consultant, ServiceNow Finance & Procurement (Source-to-Pay) Solutions
ServiceNowAs the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C," as we like to call it). With more than 8,400+ customers, we serve approximately 90% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us, visit www.careers.servicenow.com From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Sr. Business Process Consultant, ServiceNow Finance & Procurement (Source-to-Pay) Solutions The Role A Business Process Consultant (BPC), is a functional and process expert in the ServiceNow Expert Services Team on customer implementation/delivery teams – consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the growing ServiceNow Finance & Supply Chain (Source-to-Pay) and Legal Contract Operations Product Lines – which currently includes the Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), Accounts Payable Operations (APO), Finance Case Management, Legal Service Delivery (LSD), and Contract Management Solutions – all with the goal of accelerating and driving customer business outcomes. What you get to do in this role: · Be the process expert for Finance, Supply Chain, Source-to-Pay, Legal Operations, and/or Contracting departments, using ServiceNow products and best practices focused on configuration vs. customization to drive business outcomes · Drive Finance, Supply Chain, Source-to-Pay, Legal, and/or Contracting-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders · Lead customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes · Lead customer design workshops focused on ServiceNow Platform and Solution functionality · Own support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral · Guide customers in completing required documentation such as business requirement workbooks for functional aspects of the solution · Draft persona-based and functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them. The BPC owns the lifecycle of all user stories workflow in engagements - from draft to completion. · Guide and advocate for the customer’s needs throughout the engagement · Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources · Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement · Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes · Prepare all customer-facing deliverables focused on process · Juggle multiple and complex projects/initiatives · Promote continuous improvement practices for delivery/engagement materials · Support specific sales activities when required · Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request · Up to 50% travel annually, driven by customer needs and internal meetings Qualifications · Must be a U.S. Citizen, with ability to obtain and maintain a U.S. Public Trust security clearance. · At least 5+ years of consulting experience for complex, global organizations in the Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting operations/technology departments · Experience with ServiceNow Finance & Supply Chain Solutions, including Supplier Lifecycle Operations (SLP), Sourcing & Procurement Operations (SPO) and/or Accounts Payable Operations (APO), preferred. · ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification and ServiceNow Certified Application Developer (CAD) required - ServiceNow Supplier Lifecycle Operaations (SLP) Accreditation, Sourcing & Procurement Operations (SPO) Accreditation, Accounts Payable Operations (APO) Accreditation, and/or Legal Service Delivery Accreditation, preferred. · Demonstrated ability to influence and consult (providing options with pros, cons and risks) in Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting organizations, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems · Proven experience in defining and deploying future-state processes and in identifying solutions from a people, process and technology perspective with a focused prowess on implementation of technology · Strong understanding with leading Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting related systems and tools such as SAP ECC, SAP S/4HANA, SAP Ariba, Coupa, Ivalua, Oracle Procurement Cloud, etc. · Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development · Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint) · Experience in providing Knowledge-Centered Service / Support using technologies · Experience in analyzing and recommending Finance, Supply Chain, Source-to-Pay. Legal, and/or Contracting strategies based on business priorities · Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity · Proven team player and team builder Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Flexible or Remote


