• Lead a multi-faceted team for complaint resolution • Establish clear performance expectations through coaching and quality reviews • Promote a culture of learning and meeting regulatory obligations • Oversee daily complaint operations and ensure documented resolutions

Overview Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. The Carahsoft Public Sector Senior Partner Manager is responsible for strategically engaging, developing, and managing Atlassian's relationship with Carahsoft to grow Atlassian’s market share across the US Public Sector. This role requires an exceptional individual with deep experience in the ecosystem business, the public sector market, and managing the Carahsoft partnership. More about you: You are a highly motivated, analytically driven business person with a critical focus on the Carahsoft relationship. You bring deep knowledge of the government market (federal, state, and local) and specifically possess a deep understanding of Carahsoft as the government aggregator. You drive ecosystem initiatives and understand partner culture and business needs to build successful partnerships. Responsibilities In this role you'll get to: - Develop and execute partner strategy and engagement plans, specifically leading the strategic engagement of Carahsoft to benefit the Public Sector Go-To-Market (GTM). - Drive sourcing of pipeline and grow license sales through the Carahsoft partnership to facilitate net new Annual Contract Value (ACV) growth. - Lead the innovation of the GTM model to maximize the effectiveness of the 30-person Carahsoft/Atlassian team. - Ensure partner engagement on product campaigns and marketing activities. - Collaborate with internal teams including sales, enablement, and programs for overall partner success. - Team with internal Atlassian Sales Teams and the Carahsoft/Atlassian team for coverage of enterprise customers. Qualifications On your first day, we’ll expect you to have: - 5+ years of experience working directly with Carahsoft - 5+ years of Partner Management experience - 5+ years of experience in the Public Sector domain (federal, state, and local government) - Strong knowledge of government contracting and the government aggregator ecosystem - Proven ability to establish and maintain executive-level relationships - Ability to profile, find, and sign government partnerships - Strategic mindset with the ability to operate at an executive level while also executing hands-on Preferred Experience: - Atlassian software knowledge - Distribution experience Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: USD 110700 - USD 144525 Zone B: USD 99900 - USD 130425 Zone C: USD 91800 - USD 119850 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.

• Supports the Director of Revenue Cycle by leading and developing the billing department team • Oversees daily workflow and ensuring adherence to best practices and client benchmarks • Manages hiring, onboarding, training, and performance of associates and supervisors • Addresses billing issues, monitors key performance indicators, and implements process improvements • Conducts team huddles, ensures quality assurance, and updates policies and procedures to align with departmental goals and strategic objectives.

• Develops, assesses, and facilitates complex care management activities for primarily mental and behavioral health needs members • Evaluates the needs of the member via phone or in-home visits related to the resources available • Develops ongoing care plans for members with high level acuity • Facilitates care coordination and collaborates with appropriate providers or specialists • Monitors care plans/service plans and/or member status and outcomes for changes • Collects, documents, and maintains member information and care management activities • Provides education to members and their families on procedures, healthcare provider instructions, treatment options, referrals, and healthcare benefits • Provides feedback to leadership on opportunities to improve and enhance care and quality delivery for members