• Analyze billing, claims, and payment data to identify trends, irregularities, and denial patterns • Investigate root causes of denied/underpaid claims, including policy discrepancies and documentation gaps • Recommend and implement corrective actions to prevent future denials and improve collections • Collaborate with billing, coding, and reimbursement teams to strengthen process accuracy and compliance • Independently troubleshoot issues with minimal oversight—self-starter mindset required • Create reports and dashboards using advanced Excel skills to support revenue recovery and operational insights • Apply quality assurance principles to ensure accuracy, integrity, and compliance across billing workflows

• Under the direct supervision of the Revenue Cycle Supervisor, the Revenue Cycle Coordinator serves as a key support role within the billing department. • This position contributes to claim processing, denial resolution, insurance follow-up, and patient invoicing. • It also plays a critical role in handling communication across billing channels, including emails, phone calls, and chat messages, with an emphasis on timely and professional follow-through. • The Coordinator leverages prior billing experience to help maintain accuracy, efficiency, and responsiveness across all core revenue cycle functions.

• Under the direct supervision of the Revenue Cycle Supervisor, the Revenue Cycle Coordinator serves as a key support role within the billing department. • This position contributes to claim processing, denial resolution, insurance follow-up, and patient invoicing. • It also plays a critical role in handling communication across billing channels, including emails, phone calls, and chat messages, with an emphasis on timely and professional follow-through. • The Coordinator leverages prior billing experience to help maintain accuracy, efficiency, and responsiveness across all core revenue cycle functions.

• Submit claims through our EHR (Charm) • Monitor aging AR and follow up on unpaid or denied claims • Identify billing errors and prevent future denials • Upload eligibility checks and insurance verification screenshots • Maintain SOPs and report on claim/AR status weekly • Communicate with internal team and possibly patients when needed